Westcourt Medical Centre
12 The Street, Rustington, Littlehampton, West Sussex, BN16 3NXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Attentive GP
Rated 5 stars out of 5
by Tamsin Netherwood - Posted on 28 February 2025
Used Econsult, contact with reception was helpful and easy and prompt. GP appt given and the doctor was attentive, listened well and good discussion with advice and forwarding care plan. Thank you.
Visited February 2025
Review titled Westcourt Medical Centre
Replied on 03 March 2025
Dear Ms Netherwood, Thank you for your kind feedback which is always appreciated. I will ensure that this is relayed to the surgery teams. Kind regards Ann Flint Practice Manager
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Review titled Caring service from Westcourt Receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 07 February 2025
My telephone query was made to one of the Westcourt's Receptionist team (a lady) on 7.2.25 about a prescription issued by my GP on 28.1.25 but still unavailable for collection at the adjacent Kamsons pharmacy today (7.2.25). My query was dealt with efficiently & with empathy by this Receptionist, informing me exactly what had happened with the "missing" prescription. She actually popped over to Kamsons personally to resolve the problem in person because, as she herself said "it won't get resolved otherwise". She was also excellent in explaining how the problem can be resolved. A great example of initiative and empathy in a busy work environment, which is much appreciated by this particular patient. Keep up the good work.
Visited February 2025
Review titled Westcourt Medical Centre
Replied on 11 February 2025
Dear Patient, Thank you so much for such lovely feedback for our reception team and I am pleased your prescription issue was resolved swiftly. I will ensure that the Patient Services Team Lead, Clair and her team are informed of your kind comments. Kind regards Ann Flint Practice Manager
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Review titled E-consult ignored.
Rated 2 stars out of 5
by Avril Bowles - Posted on 27 January 2025
I submitted an e-consult on Friday 24/1 because I think I may have sciatica. I wanted advice about painkillers I could take, having only 1 kidney (& possible lung cancer) but it's now 7pm on 27/1 & no one has bothered to call me. This used to be quite a good service but even has failed now. It seems no-one cares any more.
Visited January 2025
Review titled Westcourt Medical Centre
Replied on 28 January 2025
Dear Ms Bowles I am sorry to hear of your recent experience. I understand that Clair Hook, Patient Services Team Lead has been in touch and resolved the matter for you. Thank you for bringing this to our attention. Regards Ann Flint Practice Manager
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Review titled Great Long Term Care
Rated 5 stars out of 5
by Anonymous - Posted on 03 February 2025
i have had an ongoing health issue for the last 3/4 months. As soon as my Dr took on my case he has been fantastic at trying to help with my health issues and understand these issues and how best to help. it has been a very stressful ordeal but knowing i have the same Dr looking at my cases and accessing this has really helped me in every way, including reducing stress in this stressful time. I'm very thankful for the time and care taken by my Dr, he's a real credit to his profession. many thanks,
Visited January 2025
Review titled Westcourt Medical Centre
Replied on 04 February 2025
Dear patient, Thank you for such a positive review. Our team values all feedback from patients and this will be shared with our team and recognised. Thank you once again. Kind regards Ann Flint Practice Manager
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Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 21 January 2025
I tried to get an advanced GP appointment to discuss worsening symptoms with an existing condition but told this is no longer an option and could only participate in the usual 08.00 daily bun fight to try and get a triage call back. Dreadful service.
Visited January 2025
Review titled Westcourt Medical Centre
Replied on 21 January 2025
Dear Anonymous, I am sorry to hear of your feedback on the service at Westcourt. As you have not left your name, I am unable to look into this further, but should you wish to help participate in how the surgery can develop and progress moving forward, please do contact Clair Hook, Patient Services Team Lead who will be only to happy to listen. Regards Ann Flint Practice Manager
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Review titled Cancellations
Rated 1 star out of 5
by Anonymous - Posted on 03 January 2025
As a patient with a long term condition, appointments are requested to be made by the practice but never conducted due to a chronic shortage of capacity. My current review (overdue and 3rd attempt) was cancelled this morning.
Visited January 2025
Review titled Westcourt Medical Centre
Replied on 21 January 2025
Dear Anonymous, I am sorry to hear of your feedback on the service at Westcourt. As you have not left your name, I am unable to look into this further. Unfortunately, cancellation of patient appointments occur due to sickness. Our staff are very mindful when they are ill of the impact it has on our patients and they do try to come into work where possible without passing on germs to others and to not add pressure to an already over demanding service. Should you wish to help participate in how the surgery can develop and progress moving forward, please do contact Clair Hook, Patient Services Team Lead who will be only to happy to listen. Regards Ann Flint Practice Manager
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 December 2024
I would like to thank the surgery for giving me the rsv vaccine yesterday at 4:10, can I also thank the nurse who gave me the injection and made it completely painless!
Visited December 2024
Review titled Westcourt Medical Centre
Replied on 16 December 2024
Dear Patient, Thank you for taking the time to provide feedback on your appointment. It is always nice to receive positive feedback and I will certainly pass this onto the nurse concerned. Have a very happy Christmas. Kind regards Ann Flint Practice Manager
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Review titled Best doctors
Rated 5 stars out of 5
by Anonymous - Posted on 05 November 2024
I’ve always had amazing help here. Last week, one particular doctor, helped me so much. Their gut instinct was spot on, and they helped me beyond measure. They went above and beyond for me. I can’t thank them enough
Visited November 2024
Review titled Westcourt Medical Centre
Replied on 05 November 2024
Dear Patient, So lovely to read this and thank you so much for taking the time to leave this comment. I will ensure this is shared with all the team. Ann
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Review titled Very helpful and patient
Rated 5 stars out of 5
by Teresa Lee - Posted on 22 October 2024
I would like to thank today's receptionist and the Triage Doctor that rung me.. I had terrible mobile connection problem today. Your staff were very patient and in the end phoned my sister with a worrying issue re y elderly mum. Thank you for not giving up. I understand how busy GP practices are! Your all doing a grand job.
Visited October 2024
Review titled Westcourt Medical Centre
Replied on 23 October 2024
Dear Ms Lee Thank you for taking the time to send us your kind words. I will ensure your review is shared with the staff members concerned. Kind regards Ann Flint Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 July 2024
Taking out all the stops. Different tests to sort the problem and give me a diagnosis. Doctor very thorough and listened.
Visited July 2024
Review titled Westcourt Medical Centre
Replied on 10 July 2024
Dear Anonymous, Thank you for your kind comments on the service Westcourt are providing. I will ensure this is shared with the whole surgery team. Kind regards Ann Flint Practice Manager