Westcourt Medical Centre
12 The Street, Rustington, Littlehampton, West Sussex, BN16 3NXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Pathetic
Rated 1 star out of 5
by Anonymous - Posted on 15 February 2024
What should have been a quick visit to a gp ened up being a 5 hour wait at a and e. I went to the pharmacy first who advised I needed to see a doctor when ringing was told by message on machine that the days quota for assistance had been reached and to call 111. Who then after doing an assessment said I needed to go to a and e.how do you get to see/speak to a doctor at the surgery
Visited February 2024
Review titled Westcourt Medical Centre
Replied on 19 February 2024
Dear Anonymous, We are sorry to hear of your experience contacting the surgery and would like to look into this further. As you have not included your name, could we please ask that you contact Clair Hook, Patient Services Team Lead, who will be only to happy to look into this for you and give a more personal response. As there is so much demand for general practice services, we have to limit the demand we can deal with safely for our patients and clinicians. Therefore, once we have reached capacity, we revert to signposting patients to other external services that can offer assistance. We are pleased that our colleagues at NHS111 were able to assist and direct you to the correct service. Regards Westcourt Medical Centre
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Review titled Disappointed by 'The System', again.
Rated 3 stars out of 5
by Stephen - Posted on 09 February 2024
Time and again Westcourt fails in the same two areas and there's been no improvement since my last review in 2021; if anything it's now worse. Those two areas are: 1. Cancellation of appointments, sometimes without notice. 2. Extremely poor communication Recently, I visited the surgery to make an appointment to follow up on the one planned for the following day, only to find that the following day's appointment had been cancelled and rescheduled for a few days later and no one had told me! I explained that the new appointment assumed my availability but, in fact, clashed with a work commitment. Reception rescheduled and 'sent' me an SMS to confirm... The SMS never arrived, and then the appointment was cancelled anyway! This is about the sixth or seventh, perhaps more, appointment that has been cancelled and no attempt made to contact me to reschedule. Were I to constantly cancel appointments I suspect that I would be removed from the register as there have been posters in reception making that very threat. And so to point #2. Communication. The lack of follow-up smacks of arrogance and a 'don't care' attitude towards the minion patients. I have even written to the surgery to explain this. In the latest fiasco, I have a weekly self-injection prescribed; however, the pharmacies are unable to obtain the medication. I contacted the surgery and explained. Reception messaged a clinician to get back to me... That was a week ago and still no contact. Please understand that I'm not criticising the staff because, in the main, everyone I have met at the surgery has been really nice and professional; however, 'The System' is appalling. In a recent case, I contacted the surgery about a possible inherited condition that I'd recently learned my mother had. I was very clear about the condition and the reason I was asking (I have three sons and three grandsons and wondered if I needed to advise them to get tested). My request was disregarded by the GP until I called in again; whereupon I got a very terse response from a GP to say that I did not have the gene and my family were unlikely to have it. It was almost as if I was wasting their time... Proactive communication from the surgery seems to be limited to reminders for Flu and COVID jabs, not healthcare as a whole. Whether this is unique to Westcourt, I don't know, but as a patient, it is far from reassuring. The 'System' at Westcourt seems to ignore the fact that the surgery is there to provide a service to the community, not the other way around. Suffice it to say that this does nothing for my mental health and sense of self-worth, and I question whether I am even relevant to the surgery... perhaps I don't warrant healthcare from the powers that be at Westcourt? Maybe they only want healthy patients that don't inconvenience 'The System'? It's worth noting that my last review on this site, in 2021, never received a response either!
Visited January 2024
Review titled Westcourt Medical Centre
Replied on 19 February 2024
Dear Sir, Thank you for your review and I am sorry to hear that you are disappointed with the service that you have received from Westcourt Medical Centre. As you have not left your surname, we are unable to look into this further for you and contact you directly, but would request that you contact Clair Hook, Patient Services Team Lead, so that we may investigate the content in your review and respond accordingly via the official complaints process. With regards Westcourt Medical Centre
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Review titled Professional yet personable
Rated 5 stars out of 5
by N Hinton - Posted on 14 December 2023
The nurse who did my HRT review was just a lovely human, a credit to her profession and the practise. Took time to be personable and its appreciated. Thank you.
Visited November 2023
Review titled Westcourt Medical Centre
Replied on 15 December 2023
Dear Ms Hinton, Thank you so much for your lovely feedback and I will ensure this is passed onto the nurse concerned. In these difficult times, it is much appreciated to receive compliments. Happy Christmas. Westcourt Medical Centre
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Review titled Great practice with great use made of technology
Rated 5 stars out of 5
by Anonymous - Posted on 17 October 2023
Following two severe episodes of a balance issue I contacted the surgery and spoke to a very helpful lady who told me about the econsult service. As I did not necessarily need a face to face appointment this service suited my needs. After completing and submitting the online questionnaire I did not have long to wait for a reply. I received confirmation of my contact and received two further texts with detailed replies and information and advised that my prescription would be sent to my designated pharmacy for urgent collection. I was fortunate that my illness could be managed so speedily and I did not need to use up a valuable doctors appointment. With the pressures faced by doctors it is great that there are good alternatives to the physical appointment that can result in a very satisfactory outcome.
Visited October 2023
Review titled Westcourt Medical Centre
Replied on 18 October 2023
Dear Anonymous, Thank you for your lovely response to the service provided by Westcourt. I have shared your feedback with the whole team at Westcourt and we hope you are doing well. Kind regards Ann Flint Practice Manager
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Review titled A reassuring experience
Rated 3 stars out of 5
by Anonymous - Posted on 27 September 2023
Huge dissatisfaction initially at the ten week wait to see a doctor, forcing me to pay privately for X-rays and treatment. However I decided to keep the appointment and was so glad I did. The doctor spent time with me, explained everything including the effects of the prescribed medication. He also enquired about my health generally and after telling him of a growing concern, he checked my records and having found previous results, he named a possible condition which he decided needed further investigation, a condition which no-one had explained to me before. He outlined the next steps and I told him I felt reassured and confident I was in good hands. I wish I could name him!
Visited September 2023
Review titled Westcourt Medical Centre
Replied on 28 September 2023
Dear Anonymous, Thank you for your feedback on the service at Westcourt and I am pleased our doctor was able to assist and reassure. The surgery is currently looking at new ways of working to ensure safe practice and reduce wait times. We hope to be able to communicate this to our patients shortly. Like many other Practices in the UK, we are struggling to meet the current level of demand for our services, but we will continue to do our best each day to deliver as many appointments as it is safe to do so. Kind regards, Ann Flint, Practice Manager.
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Review titled Long delay for an appointment
Rated 5 stars out of 5
by Brian Martin - Posted on 08 August 2023
It is with much regret, that after being with the practice for many years, I have to write a bad report as follows: On the 2nd August 2023, my wife had a blood test. A few days later we received a text to say that our GP would like to discuss the results. A phone call was made to reception, and an appointment was given for the 18th October. That's 10.5 weeks later. What is going on Westcourt? I await your comment.
Visited August 2023
Review titled Westcourt Medical Centre
Replied on 10 August 2023
Dear Mr Martin, I am sorry to hear of your experience. Please can you contact the Patient Services Team Lead to discuss so we can investigate further. Like many other Practices in the UK, we are struggling to meet the current level of demand for our services. We will continue to do our best each day to deliver as many appointments as it is safe to do so. Ultimately, we do not have unlimited resources and are currently working to maximum capacity. Kind regards, Ann Flint, Practice Manager.
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Review titled The worst surgery ever
Rated 1 star out of 5
by Anonymous - Posted on 15 June 2023
Constantly been given a different doctor, which means you have to repeat each time. Can never get an appointment when needed. Never follow up on anything at all. Always made to feel that I am an inconvenience when call or visit the doctors, yet due to my age its one of those things that cannot helped. I feel more stressed by calling the doctors than anything else.
Visited June 2023
Review titled Westcourt Medical Centre
Replied on 16 June 2023
Dear Anonymous, I am sorry to hear of your experiences, especially on seeing different doctors, as it is patient choice as to which doctor they would like to see. You are more than welcome to ask for the same doctor, but please be aware that some doctors have a longer wait time for booking of appointments than others. I am sorry that you feel the surgery does not follow up on anything and that you feel you are made to feel like an inconvenience. We would like to investigate this for you and would ask for you to please contact the Patient Services Team Lead, who will be more than happy to assist, as without your details we are unable to do this. Kind regards, Ann Flint, Practice Manager.
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Review titled Great
Rated 5 stars out of 5
by Yvonne Sadler - Posted on 30 June 2023
I found blood in my poo, rang doctors was seen by doctor, had blood test, poo test, and phone appointment from Worthing hospital all within 3 weeks, thankfully all test was clear
Visited June 2023
Review titled Westcourt Medical Centre
Replied on 06 July 2023
Dear Ms Sadler, Thank you for your lovely response to the service provided by Westcourt and Worthing Hospital and I am glad all is well. Kind regards Ann Flint Practice Manager
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Review titled Outstanding GP surgery
Rated 5 stars out of 5
by Nicola Wilson - Posted on 03 April 2023
Just wanted to commend the effort and attention that went into my mum being seen after she experienced a bloodshot eye that completely freaked her out. We were looking at potentially having to go to A&E, but the receptionist couldn't be more helpful and compassionate. She could clearly see that my mum was in great distress and she was seen by the most amazing paramedic who put her mind at ease, again showing great compassion and empathy. Their quick action and care meant that we didn't have to traipse all the way to A&E, and they put my mum's mind at rest. Thank you so much.
Visited April 2023
Review titled Westcourt Medical Centre
Replied on 06 April 2023
Dear Ms Wilson, Thank you for your lovely response to the service provided by Westcourt. The clinician your mum saw was Natalie, our Nurse Practitioner who is part of our Urgent Care Team and I have shared this feedback with her. I have also shared your feedback with the whole team a Westcourt. Hope your mum is doing well and Happy Easter to you both. Kind regards Ann Flint Practice Manager
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Review titled Not good at all!
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2023
I have waited over a month for an appointment here. Finally arrived on time and tried checking in using their system and it couldn’t pick me up. The person in front of me took their time being served. I finally got to the front and I was turned away for being 15 minutes late!!! I have to now re-book another appointment. This is just totally unfair
Visited April 2023
Review titled Westcourt Medical Centre
Replied on 19 April 2023
Dear Anonymous, I am sorry to hear of your experiences. Please can you contact the Patient Services Team Lead to discuss so we can investigate further. Without your details it is very difficult to look into. Please be assured that we can investigate fully if you feel confident in giving us your details. Kind regards, Ann Flint, Practice Manager.