Westgate Surgery
Westgate, Otley, West Yorkshire, LS21 3HDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent Service
Rated 5 stars out of 5
by Richard Ellis - Posted on 12 March 2025
Friendly and helpful service, with some great suggestions to relieve back pain. I also received a follow up appointment and some printed sheets to support what was offered.
Visited March 2025
Review titled Westgate Surgery
Replied on 17 March 2025
Dear Mr Ellis Thank you for your lovely feedback which has been shared with the practice team. We are very happy to hear you found the therapeutic suggestions and resources helpful. Kind regards Jane Heuston Business Manager
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Review titled Great Service
Rated 5 stars out of 5
by Hilary Price - Posted on 14 January 2025
Have recently had to have quite a few blood tests which have been dealt with by the nurse with great care and reassurance excellent care provided
Visited January 2025
Review titled Westgate Surgery
Replied on 14 January 2025
Dear Hilary Thank you for leaving such a lovely comment, which I will share with the team. The nurse you saw will be delighted with such feedback! Kind regards Jane Heuston Practice Manager
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Review titled Excellent staff and an excellent surgery
Rated 5 stars out of 5
by Anonymous - Posted on 11 December 2024
I have had to contact this surgery twice in the last month, once in person and once using there online platform and both of those scenarios proved to me how well taken care of this surgery is. I went in as I needed a regular appointment for a matter and as always it was an extremely smooth process, my regular doctor is delightful and always makes me feel so at comfortable and, while I have in the past taken this for granted, I know that after seeing so many people that day, as I am normally the last appointment, it can't be easy to be as lovely and kind as my doctor is. While I was there I needed a repeat prescription of a medication that I had not had to use for a while and decided to ask at reception what I should do about this as I wasn't sure if I would need to now book an appointment to get a prescription again. After talking to a member of staff at Westgate surgery they said I may not need to book a doctors appointment in order to get a repeat prescription and that instead I could use their online consultation platform on their website which she kindly directed me to on my phone. To begin with I was a bit sceptical and was worried it would take a long time to respond back but I was completely wrong to have worried. Despite putting in the request for my prescription at 6:00pm one evening by 8:00am the next morning I had a response by a doctor. She was very kind and apologized for the difficulties I was facing that required me to go back on this medication and offered me additional help if I needed. I really felt so cared for and that I was in safe hands. Both online and in person Westgate Surgery proves it is the well run surgery I know it to be.
Visited December 2024
Review titled Westgate Surgery
Replied on 13 December 2024
Dear Patient Thank you for taking the time to leave us such a kind review. We are very aware that the idea of using online services can seem daunting and confusing for many people and we aim to give as much help as possible to anyone who needs it. I'm so glad that you found it a positive experience. Thank you again Jane Heuston Practice Manager
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Review titled Great appointment system
Rated 4 stars out of 5
by Anonymous - Posted on 23 December 2024
I rang Monday 23rd December, a busy time. I was 12 in the queue which I was ok with. I was then asked if I would like a call back to which I confirmed. I was called back promptly and offered an appointment. Fantastic service
Visited December 2024
Review titled Westgate Surgery
Replied on 14 January 2025
Dear Patient Thank you for leaving us this feedback on our new telephone system - we're so pleased our new call back feature is proving helpful to patients. Over the last year we have also been increasing our staff in both the clinical and admin teams, so it's great to hear that patients feel we are answering calls promptly and able to offer appointments in a good timeframe. Many thanks again for your comments. Jane Heuston Practice Manager
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Review titled Man's a legend
Rated 5 stars out of 5
by Dave tindall - Posted on 11 December 2024
Fantastic service from them today. Very helpful and informative to help my daughter with a poorly ear and myself with a chest infection We were seen swiftly and with great courtesy. If they'd have had a red carpet I'm sure they would have rolled it out too! Thanks again. Keep up the great work and service you do for our community
Visited November 2024
Review titled Westgate Surgery
Replied on 13 December 2024
Dear Mr Tindall What a lovely comment to receive, thank you. This has been shared with the practice team today. We're so glad you were happy with the care your daughter received. Kind regards Jane Heuston Practice Manager
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Review titled Impressive
Rated 4 stars out of 5
by jeremy freer - Posted on 27 June 2024
Very thorough and professional experience, explanation clear without excessive use of medical terminology and a sympathetic delivery. The appointment concluded with a discussion as to future treatment.
Visited June 2024
Review titled Westgate Surgery
Replied on 27 June 2024
Dear Mr Freer Thank you for such a kind and positive comment. I have shared this with the team today and it is so rewarding for us to hear that you are happy with your future treatment plan and that you felt the GP communicated with you clearly. With best wishes Jane Heuston Business Manager
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Review titled Fantastic help received
Rated 5 stars out of 5
by K Skipper - Posted on 11 June 2024
I was diagnosed with Calcific tendonitis in my shoulder which has been painful, I was advised on treatment and they have been very thorough and secured me the best treatment process, I very much appreciate all the help.
Visited June 2024
Review titled Westgate Surgery
Replied on 13 June 2024
Dear Mrs Skipper We are delighted we have been able to help you. Thank you for your kind feedback which I will share with the team. Best wishes Jane Heuston Business Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Paul Carpenter - Posted on 20 May 2024
From start to finish. Lots of fast detailed information and plenty of options. An understanding nature of my ilness and recommendations. Fantastic attitude and a feeling of belonging and importance. Love this practice
Visited May 2024
Review titled Westgate Surgery
Replied on 21 May 2024
Dear Mr Carpenter Thank you from everyone at the practice for leaving this kind feedback, which I have shared with the team. Such comments have a really positive impact on staff and are greatly appreciated, thank you. Best wishes Jane Heuston Business Manager
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Review titled Just trying to get test results
Rated 3 stars out of 5
by DAVID CAYTON - Posted on 03 April 2024
Today I contacted the surgery about ECG & Chest X-ray results, not wanting to clog the system up. I asked if the doctor could ring me if all was OK and just leave at that. The person on the phone kept saying you need to see Doctor about my blood test, I explained I have in March and tried to tell her that I was ringing up about my outstanding tests. I was told I could have a phone consoltation on the 29 th April that would be in 26 day's away I decided not to take up the phone call I was so mad that it takes so long. I think after 63 years with Westgate it's time for a change.
Visited April 2024
Review titled Westgate Surgery
Replied on 04 April 2024
Dear Mr Cayton Thank you for your comments and for leaving your name so that I have been able to talk to you and sort this out in person. From talking to you it was agreed that the appointment was offered for 29th as you were going away and this was the soonest she could get you in given the dates you were available. Thank you for your understanding regarding the x-ray and ECG results. As I explained, we are not able to contact patients when their tests are normal, but will always contact patients with abnormal results. I apologise again for the frustration you felt when it seemed our patient navigator was not listening to you and was focussing on the need to get you in to discuss your blood result. I will discuss this with her. Best wishes Jane Heuston Business Manager
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Review titled Impossible to book an appointment despite being in pain
Rated 3 stars out of 5
by Anonymous - Posted on 12 March 2024
I can't get an appointment. The previously decent online system is no longer available Phoning the doctors and speaking to a receptionist is practically impossible. Phone line constantly busy. What working person can hold on as 11th in the queue You can't do repeat prescriptions over the phone ...how else do you now do it? Please sort out for online provision asap ..
Visited March 2024
Review titled Westgate Surgery
Replied on 18 March 2024
Dear Patient Thank you for your comment and sharing your concerns. I am afraid we have had a problem with our online service which is currently being fixed. We do understand how difficult and frustrating it is when there are problems with accessing services or submitting requests for prescriptions. Please accept our apologies for any upset or frustration this has caused. Kind regards Jane Heuston Business Manager