Weston House Practice
St. Pauls Medical Centre, 121 Swindon Road, Cheltenham, Gloucestershire, GL50 4DPContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Weston House Practice.
Reviews
-
Review titled Reception
Rated 5 stars out of 5
by Stephanie Waterhouse - Posted on 14 November 2024
I visited the practice today, it was short notice as my appointment is not until 20th Nov, I was anxious so I popped in. The receptionist was the most caring person I'd ever come across, I forgot to get her name but he had very short white hair cut, She was so nice and is a credit to the practice, Thank you so much
Visited November 2024
Weston House Practice has not yet replied.
-
Review titled Very disappointed and anxious
Rated 1 star out of 5
by Anonymous - Posted on 21 October 2024
I received some significant abnormal test results via text message, which in itself seemed rather unfeeling. The message suggested I discuss the result with my physio or make a routine appointment if I really needed to speak to a Dr. I hardly ever attend the surgery, so I'm not a nuisance and, in fact, have not been since the new Practice was formed so I am unfamiliar with the systems. I tried to get someone to help me with advice on pain relief and the way forward after the significant results but the best option the kind receptionist could offer was a telephone appointment in 15 days time. That's a long time to be struggling with the pain and worry about the result, but I guess that's what I'm supposed to do. I'm obviously not worth five minutes of someone's time on the phone. If the Dr had called about my results I could have very quickly asked what I needed to ask. I feel 'dumped' by the Practice and I am so concerned that I am reaching a time in my life when I might need some medical support from the NHS and it just isn't there. What a worry that is.
Visited October 2024
Review titled Weston House Practice
Replied on 24 October 2024
Dear Patient, I am very sorry that you have experienced difficulties in booking an appointment with a doctor following your test results on line. We provide pre-bookable routine telephone and face to face appointments and there is usually a wait of about 2 weeks for these. However we could certainly offer you an appointment on the day if you are in pain. We want to provide an appropriate appointment for you as soon as possible so please do call our reception again and they will book you in. Alternatively please call me directly on 01242 215439 so that I can resolve it quickly for you. Kind regards, Laurella, Practice Manager
-
Review titled First class service
Rated 5 stars out of 5
by Jill Pauling - Posted on 04 September 2024
I phoned the surgery at 8:30 yesterday morning needing advice on the best way to deal with my medical problem. The receptionist was very helpful and told me that a doctor would phone me at home. By mid morning I had received a call from a Dr , who asked me to come to the surgery for a discussion and examination. This took place and I was both listened to and reassured . Within half an hour, I was back at home with medication that has already taken effect. I realise that all NHS doctors’ practices are under enormous pressure at this time but I have to say that Weston House practice/Hatherly surgery has given first class service yet again.”
Visited September 2024
Review titled Weston House Practice
Replied on 24 October 2024
Dear Jill Pauling, thank you very much for taking the time to post this positive review. We aim to provide an excellent service to our patients so your feedback is much appreciated. Your review has been share with the whole team. Many thanks, Laurella, Practice Manager
-
Review titled Great advice from GP
Rated 4 stars out of 5
by HLV - Posted on 21 July 2024
Thank you so much to the GP for her care and advice she gave when I was suffering from back pain. Feeling much improved after her clear guidance and treatment plan.
Visited July 2024
Review titled Weston House Practice
Replied on 06 August 2024
Good afternoon, thank you so much for taking the time to post your review regarding the Practiced. I am glad the GP was able to create a treatment plan that has improved your back pain. Kind regards Shona, Weston House Practice
-
Review titled Really helpful receptionist
Rated 4 stars out of 5
by Karen Gomm - Posted on 11 July 2024
I spoke to a receptionist today and she was very helpful, informative and kind. Answered all my questions and ensured I would have the necessary follow up.
Visited July 2024
Weston House Practice has not yet replied.
-
Review titled Great reception
Rated 5 stars out of 5
by Judy sanders - Posted on 21 October 2024
The girl who answered was very patient and helped me without feeling rushed Think that her name was Deborah
Visited June 2024
Weston House Practice has not yet replied.
-
Review titled Feeling Valued
Rated 5 stars out of 5
by Sue Ellis - Posted on 09 May 2024
This recent appointment was one in a series of appointments in which the GP has taken a great deal of trouble to ascertain the causes of the problem. I have had full explanations and clear indications of the next steps at every stage. I have appreciated being involved in decisions about my health.
Visited May 2024
Review titled Weston House Practice
Replied on 10 June 2024
Good afternoon Sue, thank you for taking the time to post your 5 star review regarding the Practice and the service received from the team. I am glad you feel included in your medical journey with us, I will be sure to share your comments with the rest of the team. Kind regards Shona, Weston House Practice
-
Review titled Great practice
Rated 5 stars out of 5
by Beverley - Posted on 24 May 2024
Needed some medical advice, the receptionist was helpful, caring and compassionate. Talked all through the different options as it was late and most of the medical staff had gone home.
Visited May 2024
Review titled Weston House Practice
Replied on 10 June 2024
Good afternoon Beverley, thank you for taking the time to post your 5 star review regarding the service received from the Care Navigator team. I will be sure to pass your comments onto the team. Kind regards Shona, Deputy Operations Manager
-
Review titled Very Professional Practice
Rated 5 stars out of 5
by Lynda Russell - Posted on 30 May 2024
I received excellent service today using the callback system - even though I was 29 in the queue they called me back within 10 minutes .The receptionist was extremely helpful in sorting out my query regarding my prescription.
Visited May 2024
Review titled Weston House Practice
Replied on 10 June 2024
Good afternoon Lynda, thank you for taking the time to post your 5 star review regarding the service received at the Practice. The new telephone call back system has proved very popular as it enables the Care Navigators to have a better call answering availability, last Monday as an example the availability was 94.98%! I will be sure to share you comments with the team. Kind regards Shona, Deputy Operations Manager
-
Review titled brilliant experiance
Rated 5 stars out of 5
by samantha - Posted on 17 May 2024
I called yesterday morning at a loss. The receptionist N could not have been more helpful, she listened and did all she could to help making sure she had all the information. Both Drs where fantastic. N then called to check id had received all information that was sent to me. 10/10 I felt listened to, reassured and excellent care given by receptionist N and both Drs.
Visited May 2024
Review titled Weston House Practice
Replied on 10 June 2024
Good afternoon Samantha, thank you for taking the time to post your 5 star review of the Practice and more importantly the service received from Nicola. I will be sure to share you comments with her and the rest of the team. Kind regards Shona, Deputy Operations Manager.