Weston House Practice
St. Pauls Medical Centre, 121 Swindon Road, Cheltenham, Gloucestershire, GL50 4DPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Leah Aulsebrook - Posted on 13 February 2024
Deborah was amazing and really put me at ease, she gave me great advice and comfort in knowing I was doing the right thing fighting the school on the behalf of my son and not made to feel a bad parent. Thank you Deborah
Visited February 2024
Review titled Weston House Practice
Replied on 11 June 2024
Good morning Leah, thank you for taking the time to post your 5 star review regarding the Practice and in particular the service received from Deborah, it is greatly appreciated. I will share you comments with her and the rest of the team. Kind regards Shona, Deputy Operations Manager
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Review titled Great Service
Rated 5 stars out of 5
by John Yeomans - Posted on 29 February 2024
I phoned late afternoon last Friday (19/2) to enquire if they had received notification & approval from Eye Consultant who prescribed new medication which was to be added to my repeat prescription list. Although they hadn’t received approval the very helpful lady I spoke with took great ownership & messaged my Doctor for her authorisation. On Monday morning (26/2) at 9.15am another very thoughtful lady phoned me to say my Doctor had authorised the medication & she had advised my pharmacy to that effect. I was due to run out & so went later that morning to collect the new repeated medication. I’m most grateful. Fantastic service by all involved at the Practice. Big thank you.
Visited February 2024
Review titled Weston House Practice
Replied on 11 June 2024
Good morning John, thank you for taking the time to post your 5 star review regarding the service received at the Practice, it is greatly appreciated. I will share you comments with the rest of the team. Kind regards Shona, Deputy Operations Manager
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Review titled Helpful Reception Staff
Rated 4 stars out of 5
by Anonymous - Posted on 26 January 2024
I had a few questions that I had saved up to ask when attending an appointment with my parents. Both the receptionists were polite, helpful and resolved all my questions. When I asked about how to get a flu vaccine for my dad, who had missed the organised surgery sessions, one of the receptionists went to ask one of the nurses and she gave him the vaccine there and then, saving me from having to bring my dad back another day. The receptionists and the healthcare assistant and nurse we saw, treated us with kindness and humour. Thank you.
Visited January 2024
Review titled Weston House Practice
Replied on 11 June 2024
Thank you for taking the time to post your review regarding the service received at the Practice, it is greatly appreciated. I am glad we were able to facilitate your Dads vaccination in the clinic. I will share you comments with the rest of the team. Kind regards Shona, Deputy Operations Manager
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Review titled Fantastic service
Rated 5 stars out of 5
by Dana Palmer - Posted on 11 January 2024
I always receive the upmost care and support from all staff. Enquires are always dealt with promptly and level of care is as superior
Visited January 2024
Review titled Weston House Practice
Replied on 11 June 2024
Good morning Dana, thank you for taking the time to post your 5 star review regarding the Practice, it is greatly appreciated. I will share you comments with the rest of the team. Kind regards Shona, Deputy Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 January 2024
Kind and thoughtful, professional receptionist who went above and beyond to help me and my family member on the morning I spoke to her on the phone. I would also like to say how professional and kind the Doctor's are as well at this practice.
Visited January 2024
Review titled Weston House Practice
Replied on 11 June 2024
Thank you for taking the time to post your 5 star review regarding the service received at the Practice, it is greatly appreciated. I will share you comments with the rest of the team. Kind regards Shona, Deputy Operations Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Patricia - Posted on 17 January 2024
The nurse l saw was very thouragh, and really caring put me at ease straight away..lve been with this practise many years and find everyone so helpful…
Visited January 2024
Review titled Weston House Practice
Replied on 11 June 2024
Good morning Patricia, thank you for taking the time to post your 5 star review regarding the service received at the Practice, it is greatly appreciated. I will share you comments with the rest of the team. Kind regards Shona, Deputy Operations Manager
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Review titled Helpful experience
Rated 4 stars out of 5
by Anonymous - Posted on 16 January 2024
I had a health check with on if the nurses this evening. The appointment was 5.30 so fitted perfectly with my work day and I was seen on time. It was a general health check but she answered questions which I had and explained how my health risks would be rated. I’m looking forward to receiving the results and learning what I can do to remain healthy. Thank you.
Visited January 2024
Review titled Weston House Practice
Replied on 11 June 2024
Thank you for taking the time to post your review regarding the Practice and in particular the service received by the Nursing team, it is greatly appreciated. I will share you comments with the rest of the team. Kind regards Shona, Deputy Operations Manager
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Review titled Swift treatment
Rated 5 stars out of 5
by Joanne - Posted on 15 December 2023
I phoned about a worrying skin blemish. I sent a phone picture, spoke to a doctor and was seen in person in 2 days. It was very efficient and everything was very well explained
Visited December 2023
Review titled Weston House Practice
Replied on 04 June 2024
Good afternoon Joanne, thank you for taking the time to post your positive 5 star review of the Practice. I am so glad we were able to exceed your expectations. I will be sure to share your comments with the rest of the team. Kind regards Shona, Deputy Operations Manager
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Review titled Caring and efficient staff - Thank you
Rated 5 stars out of 5
by Jenny Davis - Posted on 08 December 2023
Having explained my problem the staff member showed empathy and clarified how he was dealing with my issue and what I may need to do the next day (it was very late in the afternoon when I called). Next day another helpful staff member followed up with highlighting my request to the duty doctor and before long all was well. On top of this, instead of having to wait on the phone until it was my turn to speak to a receptionist I was able to request a call back without losing my place in the queue. I went from feeling rather anxious about the whole situation to being calm and thankful, So, excellent staff and telephone system leads to top marks.
Visited December 2023
Review titled Weston House Practice
Replied on 11 June 2024
Good morning Jenny, thank you for taking the time to post your 5 star review regarding the service received at the Practice, it is greatly appreciated. I will share you comments with the rest of the team. Kind regards Shona, Deputy Operations Manager
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Review titled Always helpful
Rated 4 stars out of 5
by Anonymous - Posted on 21 December 2023
This GP surgery can be very helpful, never seem to have a problem and the call back service if there’s a queue of people on the line is great!
Visited December 2023
Review titled Weston House Practice
Replied on 04 June 2024
Good afternoon, thank you for taking the time to post your review of the Practice. The new phone call back system has proved very popular and is so convenient for patients as they no longer have to wait to be connected to a Care Navigator. I will be sure to share your comments with the rest of the team. Kind regards Shona, Deputy Operations Manager