Weston House Practice
St. Pauls Medical Centre, 121 Swindon Road, Cheltenham, Gloucestershire, GL50 4DPContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Weston House Practice.
Reviews
-
Review titled Great Practice
Rated 5 stars out of 5
by Patricia - Posted on 17 January 2024
The nurse l saw was very thouragh, and really caring put me at ease straight away..lve been with this practise many years and find everyone so helpful…
Visited January 2024
Review titled Weston House Practice
Replied on 11 June 2024
Good morning Patricia, thank you for taking the time to post your 5 star review regarding the service received at the Practice, it is greatly appreciated. I will share you comments with the rest of the team. Kind regards Shona, Deputy Operations Manager
-
Review titled Helpful experience
Rated 4 stars out of 5
by Anonymous - Posted on 16 January 2024
I had a health check with on if the nurses this evening. The appointment was 5.30 so fitted perfectly with my work day and I was seen on time. It was a general health check but she answered questions which I had and explained how my health risks would be rated. I’m looking forward to receiving the results and learning what I can do to remain healthy. Thank you.
Visited January 2024
Review titled Weston House Practice
Replied on 11 June 2024
Thank you for taking the time to post your review regarding the Practice and in particular the service received by the Nursing team, it is greatly appreciated. I will share you comments with the rest of the team. Kind regards Shona, Deputy Operations Manager
-
Review titled Swift treatment
Rated 5 stars out of 5
by Joanne - Posted on 15 December 2023
I phoned about a worrying skin blemish. I sent a phone picture, spoke to a doctor and was seen in person in 2 days. It was very efficient and everything was very well explained
Visited December 2023
Review titled Weston House Practice
Replied on 04 June 2024
Good afternoon Joanne, thank you for taking the time to post your positive 5 star review of the Practice. I am so glad we were able to exceed your expectations. I will be sure to share your comments with the rest of the team. Kind regards Shona, Deputy Operations Manager
-
Review titled Helpful receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 04 December 2023
Had to telephone for an appointment, didn’t have to wait long in call queue and got an appointment for an appropriate time.
Visited December 2023
Weston House Practice has not yet replied.
-
Review titled Caring and efficient staff - Thank you
Rated 5 stars out of 5
by Jenny Davis - Posted on 08 December 2023
Having explained my problem the staff member showed empathy and clarified how he was dealing with my issue and what I may need to do the next day (it was very late in the afternoon when I called). Next day another helpful staff member followed up with highlighting my request to the duty doctor and before long all was well. On top of this, instead of having to wait on the phone until it was my turn to speak to a receptionist I was able to request a call back without losing my place in the queue. I went from feeling rather anxious about the whole situation to being calm and thankful, So, excellent staff and telephone system leads to top marks.
Visited December 2023
Review titled Weston House Practice
Replied on 11 June 2024
Good morning Jenny, thank you for taking the time to post your 5 star review regarding the service received at the Practice, it is greatly appreciated. I will share you comments with the rest of the team. Kind regards Shona, Deputy Operations Manager
-
Review titled Always helpful
Rated 4 stars out of 5
by Anonymous - Posted on 21 December 2023
This GP surgery can be very helpful, never seem to have a problem and the call back service if there’s a queue of people on the line is great!
Visited December 2023
Review titled Weston House Practice
Replied on 04 June 2024
Good afternoon, thank you for taking the time to post your review of the Practice. The new phone call back system has proved very popular and is so convenient for patients as they no longer have to wait to be connected to a Care Navigator. I will be sure to share your comments with the rest of the team. Kind regards Shona, Deputy Operations Manager
-
Review titled Amazing practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 January 2024
A lady took my call and for the first time in along time I felt like someone cared about my health concerns! I was advised as to what to and was called back as promised with information that was of high importance to me. This lady was someone I would thank in person if I ever met her, clearly takes pride in her job and is very good at it.
Visited December 2023
Review titled Weston House Practice
Replied on 04 June 2024
Good afternoon, thank you for taking the time to post your positive 5 star review of the Practice. I am so glad we were able to make you feel listened too and understood. I will be sure to share your comments with the rest of the team. Kind regards Shona, Deputy Operations Manager
-
Review titled Very caring staff and GP's
Rated 5 stars out of 5
by Susan Phair - Posted on 14 December 2023
I have had a troubling time with multiple health issues including long Covid. The receptionists are just amazing, so caring and always show empathy, it must be stressful for them with the current crisis we are all experiencing. The GP's are very caring, they are mostly all new to me since my lovely GP left a while ago, but have been very helpful.
Visited December 2023
Review titled Weston House Practice
Replied on 04 June 2024
Good afternoon Susan, thank you for taking the time to post your positive 5 star review of the Practice. I am glad that we were able to assist you and exceed your expectations . I will be sure to share your comments with the rest of the team. Kind regards Shona, Deputy Operations Manager
-
Review titled Fantastic reception and nurse
Rated 5 stars out of 5
by Paul Lewis - Posted on 27 November 2023
I had a 10:45 am appointment practice did not call to cancel. The receptionist, managed to squeeze me in there and then absolutely fantastic people. Thank you very much
Visited November 2023
Review titled Weston House Practice
Replied on 04 June 2024
Good afternoon Mr Lewis, thank you for taking the time to post your review of the Practice. I am so glad we were able to accommodate you at the Practice on the same day. I will be sure to share your comments with the rest of the team. Kind regards Shona, Deputy Operations Manager
-
Review titled Efficient and caring
Rated 4 stars out of 5
by Anonymous - Posted on 27 October 2023
The receptionist who took my call was kind and reassuring and booked me an appointment on the same day. The doctor was also kind and presented the information I needed to me very clearly. Thank you for all your hard work.
Visited October 2023
Review titled Weston House Practice
Replied on 04 June 2024
Good afternoon, thank you for taking the time to post your positive review of the Practice and in particular the level of service received from the Reception team and GPs. I will be sure to share your comments with the rest of the team. Kind regards Shona, Deputy Operations Manager