Westongrove Partnership
The Health Centre, Aylesbury Road, Wendover, Aylesbury, Buckinghamshire, HP22 6LDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled The good and bad!
Rated 4 stars out of 5
by Anonymous - Posted on 16 January 2025
The clinical staff have always been friendly, approachable and compassionate, when you can get to see them! The appointment system has recently been updated. It is supposed to be a better online system but you cannot get any urgent call backs or talk to a clinician if you need to after 4pm. They advise you to ring 111 so you burden another service. The reception staff are rude and lack empathy/compassion. I wanted medical advice and was told to complete a form at 7.30 because you can no longer do this after 4pm. The woman on reception asked the problem as I explained I needed Dr advice and her response was "Uh, is that an emergency?", in a condescending and judgmental tone. I'd like to remind the reception staff that triage should be down to medically trained staff and they should not treat the patients with such an attitude simply for seeking medical support.
Visited January 2025
Review titled Westongrove Partnership
Replied on 17 January 2025
Thank you for your comment. Westongrove has introduced an online portal on our website so that there is one pathway for patients to contact us. This is not an App. The forms for appointments can be completed by the reception team if a patient is unable to complete it themselves. Every single appointment needs to have a form completed in order to ensure that every patient has fair and equitable access to our appointments. The form is then assessed by a clinical Triage team who determine the best timeframe and type of appointment that meets the patients needs. This may include signposting to other healthcare providers such as physiotherapists or the community pharmacist. Our forms are accessible between 7.30am and 4pm as our aim is to triage every single request between these times and to contact those that need a same day appointment. If a patient calls after 4pm the receptionist will need the details of the problem and why the patient feels the request cannot wait for the following morning to confer with the triage team. We are sorry if you feel this was done in a rude or judgemental tone.
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Review titled Excellent paediatric primary care
Rated 5 stars out of 5
by Emme C - Posted on 16 July 2024
We had an appointment with a nurse for my 5 yo daughter who was having breathing difficulties. The nurse was fantastic in how she dealt with my daughter (and my younger daughter who was also present) - the care provided at the appointment was excellent, as was the organisation of transfer to SMH via ambulance and the referral. The nurse as an absolute credit to her profession!
Visited July 2024
Westongrove Partnership has not yet replied.
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Review titled Kindness
Rated 5 stars out of 5
by Anonymous - Posted on 21 June 2024
I would like to thank the nurse from the complex care team for her support and kindness today to my Mum and to her worried daughters. Also, for collecting my Mum’s prescription from the pharmacy and delivering it in, I suspect, her own time. We are very grateful for all her help.
Visited June 2024
Review titled Westongrove Partnership
Replied on 21 June 2024
Thank you so much for taking the time to write this review. Your comment will be shared with the whole team as we can learn much from a positive review
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Review titled Terrible Practice
Rated 1 star out of 5
by Ian - Posted on 04 June 2024
Trying to get an appointment at this surgery is hopeless and the staff don't seem to care. If there was another surgery in Wendover would definitely move.
Visited June 2024
Review titled Westongrove Partnership
Replied on 05 June 2024
Dear Ian Thank you for your post. We are sorry you are experiencing a problem in obtaining an appointment. We encourage the use of the Ask First App as this can give medical advice and if necessary book a contact with a clinician ( subject to availability). Reception staff are trained to refer patients to the local pharmacy who are now able to diagnose and prescribe for certain conditions. Reception may also refer patients to our First Contact Physio Team for initial musculoskeletal problems By ensuring the patient sees the most appropriate clinician for their medical needs leads to more GP appointments being available for patients who need to see a GP. We would be very happy to hear more from you regarding the specific issues that you are facing and would advise that you put your issues in writing and address to the Site Manager at Wendover Health Centre - this way we can investigate the pathways offered to you and it may help to shape our service provision.
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Review titled Could not have been more helpful
Rated 5 stars out of 5
by Judith Taylor - Posted on 16 May 2024
Thank you for restoring my faith in the NHS. I would like to pass on my sincere thanks to Bedgrove Surgery, 111 and Wendover Surgery and the doctor I saw. Everyone involved was an absolute pleasure to deal with and I am so very grateful.
Visited May 2024
Westongrove Partnership has not yet replied.
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Review titled Declining GP service
Rated 3 stars out of 5
by Anonymous - Posted on 02 August 2024
My family has used the Wendover Health Centre GP surgery service for decades and it was always personal and responsive - a good GP service. From my recent experience I would now rate this GP service as poor. While the consultation was 'good', there was more than three weeks wait for the telephone based appointment once I was able to get through the receptionist - 'very poor'. Therefore an overall 'poor' rating.
Visited May 2024
Westongrove Partnership has not yet replied.
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Review titled Really good care
Rated 5 stars out of 5
by Anonymous - Posted on 07 March 2024
I visited the surgery today . Such a thorough examination very kind and understanding and so helpful.
Visited March 2024
Review titled Westongrove Partnership
Replied on 08 March 2024
Dear Patient, Thank you for taking the time to share your positive feedback about our team! We're glad to hear you had a really good experience with us. Kind regards, Jessica- Site Manager, Wendover Health Centre
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Review titled Access
Rated 4 stars out of 5
by Anonymous - Posted on 10 January 2025
All has become app-obsessed. I was asked by my GP to let her know when I was released from hospital. There is no way I can find on any app to leave a simple message. I can’t even send a brief email. Trying to get thru on the phone is another matter….
Visited January 2024
Review titled Westongrove Partnership
Replied on 17 January 2025
Thank you for your comment. Westongrove has introduced an online portal on our website so that there is one pathway for patients to contact us. This is not an App. The forms for appointments can be completed by the reception team if a patient is unable to complete it themselves. Every single appointment needs to have a form completed in order to ensure that every patient has fair and quitable access to our appointments. The form is then assessed by a clinical Triage team who determine the best timeframe and type of appointment that meets the patients needs. This may include signposting to other healthcare providers such as physiotherapists or the community pharmacist. We have also introduced a new telephone system that allows patients to check and cancel appointments via the phone, will help them access their NHS APP for test results and offers a patient a call back without them losing their place in the queue. These measures are desigend to move patients away from needing to speak to a receptionist and reduce call waiting times for those who need to speak to a receptionist. Patients should now be able to download a complaint form and submit this via our website. Please call the surgery if you are unable to do this.
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Review titled Wonderful paramedic
Rated 5 stars out of 5
by Jean - Posted on 30 July 2023
The paramedic visited me due to me being unwell for some time. He was very thorough in all aspects and very pleasant too. A wonderful paramedic and great service.
Visited July 2023
Review titled Westongrove Partnership
Replied on 31 July 2023
Thank you for your review. we can learn as much from positive interactions as we do from negative. We will pass your comments to the paramedic team
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Review titled Complete lack of initiative and people skills
Rated 1 star out of 5
by Lydia Brazil - Posted on 04 April 2023
Not for the first time, I telephoned regarding a small child and was met with indifference and contempt. The receptionists at this practice appear to be trained to ensure that the GPS are completely unreachable and it is impossible to see one. They show no initiative and have no people skills. My three year old, who has been hospitalised with viral wheeze in the past week, had a spiking temperature of 41 degrees that wasn't dropping with calpol. She is also in receipt of disability living allowance and has SEN. I rand at 5.10pm, and was firstly rudely told 'we're at capacity, ring 111'. When I pointed out that notoriously this can take upward of an hour, the receptionist sighed and said she'd ask. She then returned and said 'Go to A and E'. I believe that if she had actually asked the GP on call, they could have spared 5 minutes to check my sad, scared disabled child who had already spent much time in A and E. She has currently been waiting there for 3.5 hours to see a doctor. She is distressed and tired. The receptionist at A and E asked why she hadn't just seen her GP? When we mentioned the Westingrove partnership in Wendover she simply rolled her eyes, which I believe says it all. I find the treatment we have received on this, and other, occasions disgraceful. There is no excuse for this level of incompetence or the distress caused to my little girl, when 5 minutes and a shred of initiative was all that was needed.
Visited April 2023
Review titled Westongrove Partnership
Replied on 12 April 2023
Thank you for your post, we hope your child is feeling better. We can confirm that the receptionist did check with the Urgent Care Team following your explanation of the symptoms, who advised to give you the instruction to take your child to A+E. Please contact the surgery directly if you would like to make a complaint and receive a full explanation following the telephone call made regarding your child's illness.