Westongrove Partnership
The Health Centre, Aylesbury Road, Wendover, Aylesbury, Buckinghamshire, HP22 6LDContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Westongrove Partnership.
Reviews
-
Review titled Absolutely unacceptable Ivr - Infinite Loop
Rated 1 star out of 5
by Robert B - Posted on 04 March 2023
I've left a Google review for the practice 2 months ago out of frustration that my doctor was either not calling me or calling me so briefly I couldn't answer in time (3 seconds, there about one time). However, that isn't the primary issue I've experienced since moving to this Gp service. I have the internet and the know-how to check your website when stuck in your call Ivr, but only because I have wasted hours waiting for a call that never comes. Your system has been this way for at least over three months now and that's simply unacceptable. Even more so for senior users who won't look on your website to be informed, there's no one there to answer their call. How many hours do you think people in need of care/medical help have been waiting on the phone, desperate to chat when it was impossible to do so? This is simply unacceptable. It borders on cruel for patient neglect and I don't think that's being hyperbolic considering others have noted this below. In addition to that, since I moved to this practice you have been constantly looking for staff to fill customer-facing and admin roles, though I cannot fathom how anyone would willingly stay in the roles you have advertised when you are paying so little for work that must be insanely busy and challenging far beyond the scale of pay, with phones going off constantly throughout the day. If your hands are tied and that's an Nhs standard, that's one thing, but in the interest of staff retention alone, hire people that are willing to take that money and invest in them so they're willing to stick around to provide the support your practice desperately needs. At the very least, Westongrove should have the flexibility to move patients who need help to one of your partner practices in Bedgrove or Wendover, not leaving them high and dry if they happen to have circumstances that make calling or attending the Gp before 1:00 Pm challenging to navigate. I've been with you for over half a year and I've not once been able to actually talk with a doctor from the practice that entire time. Here's hoping my upcoming appointment isn't suddenly cancelled like last time and then I'm blamed when I miss a call that never comes through. If there was a Gordon Ramsay for Gp practices, they'd be absolutely livid and given that my doctor and another one of your doctors recently retired, I think I'd do well to try to find another Gp asap. One positive note? Your reception staff at Bedgrove are amazing. I can't say I've spoken to anyone at Aston Clinton long enough to know how yours are.
Visited March 2023
Review titled Westongrove Partnership
Replied on 08 March 2023
Thank you for your feedback. In order to more fully look into the issues that you raise please contact the Practice directly. We do view complaints as an opportunity to review our systems and if we can we will implement changes. It would be helpful to have more detail regarding the missed telephone appointment and when you accessed the website in terms of dates and times .