Westongrove Partnership
The Health Centre, Aylesbury Road, Wendover, Aylesbury, Buckinghamshire, HP22 6LDContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Westongrove Partnership.
Reviews
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Review titled Excellent paediatric primary care
Rated 5 stars out of 5
by Emme C - Posted on 16 July 2024
We had an appointment with a nurse for my 5 yo daughter who was having breathing difficulties. The nurse was fantastic in how she dealt with my daughter (and my younger daughter who was also present) - the care provided at the appointment was excellent, as was the organisation of transfer to SMH via ambulance and the referral. The nurse as an absolute credit to her profession!
Visited July 2024
Westongrove Partnership has not yet replied.
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Review titled Kindness
Rated 5 stars out of 5
by Anonymous - Posted on 21 June 2024
I would like to thank the nurse from the complex care team for her support and kindness today to my Mum and to her worried daughters. Also, for collecting my Mum’s prescription from the pharmacy and delivering it in, I suspect, her own time. We are very grateful for all her help.
Visited June 2024
Review titled Westongrove Partnership
Replied on 21 June 2024
Thank you so much for taking the time to write this review. Your comment will be shared with the whole team as we can learn much from a positive review
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Review titled Terrible Practice
Rated 1 star out of 5
by Ian - Posted on 04 June 2024
Trying to get an appointment at this surgery is hopeless and the staff don't seem to care. If there was another surgery in Wendover would definitely move.
Visited June 2024
Review titled Westongrove Partnership
Replied on 05 June 2024
Dear Ian Thank you for your post. We are sorry you are experiencing a problem in obtaining an appointment. We encourage the use of the Ask First App as this can give medical advice and if necessary book a contact with a clinician ( subject to availability). Reception staff are trained to refer patients to the local pharmacy who are now able to diagnose and prescribe for certain conditions. Reception may also refer patients to our First Contact Physio Team for initial musculoskeletal problems By ensuring the patient sees the most appropriate clinician for their medical needs leads to more GP appointments being available for patients who need to see a GP. We would be very happy to hear more from you regarding the specific issues that you are facing and would advise that you put your issues in writing and address to the Site Manager at Wendover Health Centre - this way we can investigate the pathways offered to you and it may help to shape our service provision.
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Review titled Could not have been more helpful
Rated 5 stars out of 5
by Judith Taylor - Posted on 16 May 2024
Thank you for restoring my faith in the NHS. I would like to pass on my sincere thanks to Bedgrove Surgery, 111 and Wendover Surgery and the doctor I saw. Everyone involved was an absolute pleasure to deal with and I am so very grateful.
Visited May 2024
Westongrove Partnership has not yet replied.
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Review titled Really good care
Rated 5 stars out of 5
by Anonymous - Posted on 07 March 2024
I visited the surgery today . Such a thorough examination very kind and understanding and so helpful.
Visited March 2024
Review titled Westongrove Partnership
Replied on 08 March 2024
Dear Patient, Thank you for taking the time to share your positive feedback about our team! We're glad to hear you had a really good experience with us. Kind regards, Jessica- Site Manager, Wendover Health Centre
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Review titled Wonderful paramedic
Rated 5 stars out of 5
by Jean - Posted on 30 July 2023
The paramedic visited me due to me being unwell for some time. He was very thorough in all aspects and very pleasant too. A wonderful paramedic and great service.
Visited July 2023
Review titled Westongrove Partnership
Replied on 31 July 2023
Thank you for your review. we can learn as much from positive interactions as we do from negative. We will pass your comments to the paramedic team
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Review titled Complete lack of initiative and people skills
Rated 1 star out of 5
by Lydia Brazil - Posted on 04 April 2023
Not for the first time, I telephoned regarding a small child and was met with indifference and contempt. The receptionists at this practice appear to be trained to ensure that the GPS are completely unreachable and it is impossible to see one. They show no initiative and have no people skills. My three year old, who has been hospitalised with viral wheeze in the past week, had a spiking temperature of 41 degrees that wasn't dropping with calpol. She is also in receipt of disability living allowance and has SEN. I rand at 5.10pm, and was firstly rudely told 'we're at capacity, ring 111'. When I pointed out that notoriously this can take upward of an hour, the receptionist sighed and said she'd ask. She then returned and said 'Go to A and E'. I believe that if she had actually asked the GP on call, they could have spared 5 minutes to check my sad, scared disabled child who had already spent much time in A and E. She has currently been waiting there for 3.5 hours to see a doctor. She is distressed and tired. The receptionist at A and E asked why she hadn't just seen her GP? When we mentioned the Westingrove partnership in Wendover she simply rolled her eyes, which I believe says it all. I find the treatment we have received on this, and other, occasions disgraceful. There is no excuse for this level of incompetence or the distress caused to my little girl, when 5 minutes and a shred of initiative was all that was needed.
Visited April 2023
Review titled Westongrove Partnership
Replied on 12 April 2023
Thank you for your post, we hope your child is feeling better. We can confirm that the receptionist did check with the Urgent Care Team following your explanation of the symptoms, who advised to give you the instruction to take your child to A+E. Please contact the surgery directly if you would like to make a complaint and receive a full explanation following the telephone call made regarding your child's illness.
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Review titled Absolutely unacceptable Ivr - Infinite Loop
Rated 1 star out of 5
by Robert B - Posted on 04 March 2023
I've left a Google review for the practice 2 months ago out of frustration that my doctor was either not calling me or calling me so briefly I couldn't answer in time (3 seconds, there about one time). However, that isn't the primary issue I've experienced since moving to this Gp service. I have the internet and the know-how to check your website when stuck in your call Ivr, but only because I have wasted hours waiting for a call that never comes. Your system has been this way for at least over three months now and that's simply unacceptable. Even more so for senior users who won't look on your website to be informed, there's no one there to answer their call. How many hours do you think people in need of care/medical help have been waiting on the phone, desperate to chat when it was impossible to do so? This is simply unacceptable. It borders on cruel for patient neglect and I don't think that's being hyperbolic considering others have noted this below. In addition to that, since I moved to this practice you have been constantly looking for staff to fill customer-facing and admin roles, though I cannot fathom how anyone would willingly stay in the roles you have advertised when you are paying so little for work that must be insanely busy and challenging far beyond the scale of pay, with phones going off constantly throughout the day. If your hands are tied and that's an Nhs standard, that's one thing, but in the interest of staff retention alone, hire people that are willing to take that money and invest in them so they're willing to stick around to provide the support your practice desperately needs. At the very least, Westongrove should have the flexibility to move patients who need help to one of your partner practices in Bedgrove or Wendover, not leaving them high and dry if they happen to have circumstances that make calling or attending the Gp before 1:00 Pm challenging to navigate. I've been with you for over half a year and I've not once been able to actually talk with a doctor from the practice that entire time. Here's hoping my upcoming appointment isn't suddenly cancelled like last time and then I'm blamed when I miss a call that never comes through. If there was a Gordon Ramsay for Gp practices, they'd be absolutely livid and given that my doctor and another one of your doctors recently retired, I think I'd do well to try to find another Gp asap. One positive note? Your reception staff at Bedgrove are amazing. I can't say I've spoken to anyone at Aston Clinton long enough to know how yours are.
Visited March 2023
Review titled Westongrove Partnership
Replied on 08 March 2023
Thank you for your feedback. In order to more fully look into the issues that you raise please contact the Practice directly. We do view complaints as an opportunity to review our systems and if we can we will implement changes. It would be helpful to have more detail regarding the missed telephone appointment and when you accessed the website in terms of dates and times .
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Review titled Great team work
Rated 5 stars out of 5
by Anonymous - Posted on 18 November 2022
Having been sent duplicate texts by an over- active notification system,I spoke to reception, who asked the recall team to contact me. They did contact me at the first opportunity - thank you to both team members for this!
Visited November 2022
Westongrove Partnership has not yet replied.
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Review titled Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 07 November 2022
Used the Ask First symptom checker this morning and was directed that needed to speak to a clinician. This appointment was booked quickly via the app and the GP phoned me within the hour and had booked me in to see me face to face by mid morning. A thorough examination and follow up booked - thank you
Visited November 2022
Westongrove Partnership has not yet replied.