Whaddon Healthcare
25 Witham Court, Bletchley, Milton Keynes, Buckinghamshire, MK3 7QUContact details and opening times
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Reviews
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Review titled Diabolical Booking process
Rated 2 stars out of 5
by Anonymous - Posted on 24 June 2024
The new booking process is absolutely diabolical and not very inclusive - they are assuming everyone has the internet or a smartphone - my 80 year old parents do not and this has caused them tremendous upset....especially when you get someone who answers the phone who cannot seem to think outside of the process and offers no flexibility. I also had an issue in February when a receptionist decided my concern wasn't urgent - had to call 111, who in turn got me a same day appointment with my doctor (when I was told I couldn't have one) and it turned out to be urgent where my tendons could have ruptured without immediate action..... what is going on, used to love this practice.. :(
Visited June 2024
Review titled Whaddon Healthcare
Replied on 01 July 2024
Dear Patient Thank you for your feedback, if you would like to contact the Practice Manager we can then look into this further for you. Regards Whaddon Healthcare
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Review titled what's the point of the staff
Rated 1 star out of 5
by stephen cursley - Posted on 07 May 2024
went to the surgery to try to make an urgent appointment, was told i have to do it on the app now what is the point of the staff
Visited May 2024
Review titled Whaddon Healthcare
Replied on 08 May 2024
Dear Patient, Thank you for your feedback, we launched the new Clinical triage system today, this will ensure that patients see the most appropriate health care professional according to their need and to make sure that all patients are treated the same the online form needs to be completed, if you do not have access to the web our Patient Advisors will help to complete or alternatively we have a screen in reception that you can make your request through. Regards Whaddon Healthcare
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Review titled Useless
Rated 1 star out of 5
by Nim - Posted on 09 May 2024
We moved to this go after a terrible experience at another. They were great until they made a change to their services with booking appointments and registering new patience. We took our newborn to get registered 2 weeks ago and they have lost the forms! No recollection of us being there either. I also asked at the time of registering to book babies 6-8 week check up which was confirmed that they would do and advise the date in text. I called on the 6 week date and again nothing down they can’t do an appointment until 11 weeks!!!! And if I wanted to have one sooner to book via the website and when I went to book on the website I can’t as it’s reached capacity!! What a useless system and staff on the phone did not care either!! With a newborn and going through postpartum what a terrible level of care.
Visited May 2024
Review titled Whaddon Healthcare
Replied on 24 May 2024
Dear Patient, thank you for your feedback, please contact the surgery so we can look into this fully for you. Regards Whaddon Healthcare
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Review titled Awful New Prescription 'Service'
Rated 2 stars out of 5
by Emma - Posted on 05 April 2024
Have been off my medication for 4 days now thanks to their new prescription service. Went to order my prescription before the bank holiday but couldn't as i needed a review. I had enough to get me through the bank holiday but then I was unable to get through to reception the next day as there was no call queue and after ringing 36 times i gave up. I finally got through the next day and was given a medication review for over a month away, but was already out of meds by then and needed them immediately. The person on the phone was awful and just kept telling me I could get them and to just request them on the new website. The same website that says it can take up to 5 working days to approve your medication request...even though I said I was out and needed them now. She kept insisting I use the new website and eventually I agreed and hung up and had a good cry because of how awful the interaction was. I'm now suffering the not so nice withdrawal symptoms of being off my meds for 4 days and still haven't heard anything about being able to get my prescription. If I ran out before because of needing a review, I was able to call the prescription line and was able to pick up my meds within a few hours. This new system is dreadful and could be very harmful for people on meds that keep them alive!
Visited April 2024
Review titled Whaddon Healthcare
Replied on 09 April 2024
Dear Emma Thank you for your feedback and I am sorry to hear of your struggle of getting a repeat prescription, please contact the surgery so we can look in to this matter for you as this service should make it easier for patients to request. Please email your information to whaddonmedical.centre@nhs.net Regards Whaddon Healthcare
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Review titled Great service
Rated 5 stars out of 5
by Samantha Horwood - Posted on 18 March 2024
My partner phoned the practice at 17:55pm following myself being discharged from hospital without the prescription I needed. T**s the receptionist got the duty doctor to contact us straight away to get the prescription organised that day. T**s was very empathetic and extremely understanding of my situation and I couldn't thank her more.
Visited March 2024
Review titled Whaddon Healthcare
Replied on 18 March 2024
Thank you for your positive feedback, I will ensure that this is fed back to the team involved. Kind regards Whaddon Healthcare
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Review titled Considering older patients
Rated 2 stars out of 5
by Paul harte - Posted on 18 March 2024
I used to be able to order my repeat prescription easily on line now a new system is in place it’s asking for a password which I don’t have , and now I’ll have another user name and password to remember I’m not 22 and don’t have my phone attached to my ear all day . These ideas should consider older patients so now I’m waiting for the practice to return my request for a password before I can order my repeat prescription progression I think the tail as wagging the dog
Visited March 2024
Review titled Whaddon Healthcare
Replied on 18 March 2024
Thank you for your feedback, we do have other ways to request a repeat prescription, if you would like to contact the surgery a Member of the team will support you on how to action this. Kind regards Whaddon Healthcare
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Review titled Great practice
Rated 5 stars out of 5
by Sandra Griffiths - Posted on 07 December 2023
Excellent staff especially front of house staff.The usual receiptionist goes over and above to help and their team leader has the same qualities.Would have to go a long way to bet this practice having been with them 55years.
Visited November 2023
Review titled Whaddon Healthcare
Replied on 08 December 2023
Thank you for your kind words, I will ensure this feedback is shared with our reception team. Kind regards Whaddon Healthcare
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Review titled Excellent receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 04 December 2023
Your regular receptionist (on the front desk most days) is brilliant. She is cheerful, competent and efficient and always goes the extra mile if she possibly can. She is even learning some sign language to better communicate with people with a hearing impairment including my deaf son. Thank you and well done!
Visited November 2023
Review titled Whaddon Healthcare
Replied on 05 December 2023
Dear patient, thank you for your very kind feedback, I will ensure this is passed over to the team. Best wishes Whaddon Healthcare
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Review titled Brilliant practice
Rated 5 stars out of 5
by Pauline Saunders - Posted on 03 November 2023
I have numerous conditions which have resulted in first class treatment by kind caring staff. Everyone has gone the extra mile in supporting me.
Visited November 2023
Review titled Whaddon Healthcare
Replied on 06 November 2023
Thank you for your kind review, we will share your comments with the whole team. Best Wishes Whaddon Healthcare
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Review titled Community Specialist Heart Failure Nurse
Rated 5 stars out of 5
by Ian - Posted on 18 October 2023
Hello, I just wanted to drop a line to say what wonderful care I’ve received from the Community Heart Failure Specialist Nurse. I’ve a complex heart condition, and I’ve had first class care from the Community Heart Failure Specialist Nurse. They’ve contributed to getting me on the most appropriate medication and given the best care, treatment and advice to manage my condition. They epitomise everything that is wonderful about our NHS, and I just wanted to say a very grateful thank you for the expertise, professionalism and the amazing care given to me.
Visited October 2023
Review titled Whaddon Healthcare
Replied on 19 October 2023
That is fabulous to hear we are so pleased that you are now on the right path. We will share this with our wonderful Heart Failure Nurses.