Wheatfield Surgery
60 Wheatfield Road, Lewsey Farm, Luton, Bedfordshire, LU4 0SYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent phone conversation
Rated 4 stars out of 5
by Anonymous - Posted on 31 March 2025
Had phone call this morning 're. medication review. We went through all my medication making sure I had no side effects. The person I spoke to was very professional & friendly. She saw I was due a blood test very soon & made the appointment for me.
Visited March 2025
Review titled Wheatfield Surgery
Replied on 31 March 2025
Dear Anonymous Thank you for such positive feedback! It is always appreciated when someone takes the time to leave us a lovely comment-We are very pleased to hear that you are happy with the service that was provided for you this morning. Thank you very much! Kind regards Michaela Campbell Practice Manager
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Review titled Impossible to make an appointment.
Rated 1 star out of 5
by Anonymous - Posted on 04 March 2025
I was forced to move to this practice after moving house. In the 4 years I have been living here I have managed to see a nurse once, but never a doctor. When calling there are usually 30 people in line, online option now says that I need to try again the next day at 08:30. This was at 09:00 am. My former GP now accepts patients outside of their catchment area, hopefully they will register me again.
Visited February 2025
Review titled Wheatfield Surgery
Replied on 04 March 2025
Dear Anonymous Thank you for your feedback-we always welcome constructive comments. When we receive calls they are always triaged and if your medical need is something that a nurse can manage then a nurse appointment will be given leaving the GP appointments for the more complex cases. As you have chosen to remain anonymous I can only guess that this was the case. If you wish to discuss this further then please do not hesitate in contacting me. Yours sincerely Michaela Campbell Practice Manager
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Review titled Good practice
Rated 5 stars out of 5
by Ray Belmar - Posted on 28 January 2025
To Thank you for your care today, And explaining every thing to me about my condition,and putting my mind rest,and organiseing the tests
Visited January 2025
Review titled Wheatfield Surgery
Replied on 29 January 2025
Dear Ray Thank you for leaving us such a nice review. We are very happy that you were satisfied with the care you recently received from our team. It is always appreciated when someone takes the time to leave a positive review. Kind regards Michaela Campbell Practice Manager
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 09 October 2024
I had blood tests in July and August and the results were abnormal both runs. Tried to get an appointment to discuss this, at the request of the surgery. I was told there was no availability in the foreseeable future so I’d need to ring at 8:30 for a same day appointment. On the third day of trying after being 30+ in the queue I was told it was not urgent enough. The receptionist sounded frustrated. I was eventually given a telephone appointment in November. I have been unwell since June so to have to wait until November is unacceptable.
Visited October 2024
Review titled Wheatfield Surgery
Replied on 23 October 2024
Dear Anonymous Thank you for taking the time to leave your feedback. I would be happy to look into this for you. Please contact me at the surgery so I can help. Kind regards Michaela Campbell Practice Manager
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Review titled Communication
Rated 1 star out of 5
by Anonymous - Posted on 15 August 2024
After my daughter's bloods a few weeks ago, I had to book her an appointment to discuss them. This was booked for a phone consultation on Monday 12th August anytime between 8.30-12.30. At 12.25 I received a text message telling me I had missed the call. I phoned them straight back because my phone was beside me and it hadn't rung. They couldn't help then and told me to call back on Tuesday for a same day phone consultation. Phoned Tuesday to be told they don't do on the day phone consults for blood test results 😧 They tried to ring me back a bit later with a different day phone appointment but yet again the call didn't come through. I phoned back and asked for an in person appointment because clearly phone wasn't working, they refused and offered today anytime between 8.30-6 for a phone call. I gave them my daughter's number so if mine didn't work, they could try hers. We have waited all day for a phone call- nothing. I then received a text message saying we had missed an appointment at 5.20 today at the surgery 😡😡😡 Funnily enough this came through after the surgery had closed so I now have to phone again tomorrow. When you do ring, you are in a queue for ages sometimes even if you are caller 1.
Visited August 2024
Review titled Wheatfield Surgery
Replied on 23 October 2024
Dear Anonymous Please contact Reception Manager-Diana at the surgery so she can look into this for you. Kind regards Michaela Campbell Practice Manager
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Review titled Wrong Appointment Time
Rated 2 stars out of 5
by Anonymous - Posted on 25 July 2024
I booked an appointment over the phone and was told the appointment was for 3:05pm 25/07/2024 I got to the surgery at 3:02 but couldn’t sign in, I then received a text message saying I had missed my appointment for 2:55pm, I was told over the phone that my appointment was for 3:05 only for me to get there to hear it’s for 2:55pm, I was told I had missed my appointment, I’ve extremely dissatisfied with this experience, I’ve been trying to get an appointment since Monday and now that I got it, they messed up the timing and said I was the one who didn’t hear well, if possible I’ll like to see a review of the recorded call for the appointment, I was told over the phone 3:05pm and I confirmed by asking “you mean 5 minutes past 3 o’clock?” Which the lady over the phone confirmed. This is really annoying and it’s the second time it’s happening, I’m so far from being happy about this, my waist hurts like hell and I can’t do anything, I tried for days before getting an appointment and this is what I get? Unbelievable!
Visited July 2024
Review titled Wheatfield Surgery
Replied on 23 October 2024
Dear Anonymous Having checked our records and listening to the recorded calls I can see you called at 1.30pm on 25th July and although having an appointment already booked for the 30th July you were offered a face to face appointment the same day at 2.55pm. You unfortunately repeated 3.05pm to the receptionist which she confirmed so you did not attend at the booked time of 2.55pm. This seems to be a genuine mistake on both parts. You did however at 4.20pm the same day have a consultation with Dr Shah who assisted you, gave you medication and referred you to physiotherapy who you saw 5 days later. Kind regards Michaela Campbell Practice Manager
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Review titled If you work good luck getting an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 25 June 2024
Been unwell for over 10 days, done the going to see a pharmacist and taken what was prescribed but still not good, phoned Dr’s on my break at work to get an appointment, unable to let me book an appointment at 12:00 have to phone back after 1:30, explain I am on my break and cannot do that, well use E-con, can’t do that as when I used it before I could not open the reply as my phone security says it is an unsafe site so have to phone the Dr’s to get an email sent to me with reply….. If you work you have no hope of getting an appointment if you can only call in your break. Come on be more flexible with working folk.
Visited June 2024
Review titled Wheatfield Surgery
Replied on 23 October 2024
Dear Anonymous Unfortunately calling the surgery at 12pm will means the afternoon is the only option for an appointment since the morning surgery was past time. E-consult is a great way of accessing our services without having to call the surgery and can be done in your break time. We also run enhanced access appointment two evenings a week and several Saturdays each month for those patients who work during the day. I do hope this information is of help to you. Kind regards Michaela Campbell Practice Manager
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Review titled Terrible format for everything
Rated 1 star out of 5
by Anonymous - Posted on 13 June 2024
Fed up with being 30 odd in queue when calling at 8.30 on the dot. Impossible to get an appointment, and then when finally after calling for at least 10 days, over an hour each time, getting an appointment, to turn up and be told there is no appointment booked for me...the most unprofessional place I've ever had to deal with. It is the system in place that has never worked and never will work !! To top it off I had a text to tell me I failed to arrive for my appointment!!!!.......then upon waiting to speak to a receptionist to get an actual appointment, I see the pie chart of " patient satisfaction " at pretty much everyone is happy with the service..clearly this is not the case. I don't think as a practice you are aware of the reputation you have in the area...it is terrible. You are flogging a dead horse until you evaluate and change the system that so clearly does not work. The receptionist and doctors have always been kind, and try to be helpful , but the system is absolutely rubbish.
Visited June 2024
Review titled Wheatfield Surgery
Replied on 14 June 2024
Dear Patient Thank you for taking the time to leave feedback. With so many people calling the surgery at 8.30am there is often a wait. We have employed more reception staff to help deal with this but appreciate it is not always easy to get through. This is why we have a call back option and also e-consult both options are offered so that you do not have to queue on the phone. As you have chosen to remain anonymous I am unable to contact you but your feedback will be passed to the doctors. Michaela Campbell Practice Manager
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Review titled Non-Allocation of appointments by a Receptionist
Rated 1 star out of 5
by Anonymous - Posted on 12 May 2024
Receptionist queries why I need an appointment and even the problem is serious she refuse to give an appointment!
Visited May 2024
Review titled Wheatfield Surgery
Replied on 29 May 2024
Dear Anonymous Our Reception team ask the nature of the problem so that they are able to prioritise based on medical need. I am happy to discuss this further with you if you wish to contact me at the surgery. Kind regards Michaela Campbell Practice Manager
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Review titled Appointment system
Rated 1 star out of 5
by Ha Nna - Posted on 12 May 2024
39 in a queue at 8.30 on the dot!So I went to make an appointment in person.The receptionist grilled me about my problem so all people behind me could familiarise with my condition!Its an appalling system.Please improve patients confidentiality.
Visited May 2024
Review titled Wheatfield Surgery
Replied on 29 May 2024
Dear Ha Nna We have a very high number of morning callers which are managed by a large team of reception staff who work hard to get through each call as quickly and efficiently as possible without rushing the caller. If you choose to attend in person you will be asked the nature of your request so that the reception member can book you with the most appropriate clinician. There is a clearly marked out waiting indicator to stop patients walking behind the person at our front desk and we do ask that this is respected so our patients can speak in confidence to the staff member. Unfortunately we have no control if patients choose to ignore this. I would like to remind you that to save a phone call or a queue we encourage you to use our e-Consult service which is time saving and easy to navigate. I will pass your feedback to our team. Kind regards Michaela Campbell Practice Manager