Whitby Health Partnership
114 Chester Road, Whitby, Ellesmere Port, CH65 6TGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Wonderful people
Rated 5 stars out of 5
by Anonymous - Posted on 14 June 2024
As a family we have been going through a very tough time health wise and everybody at Whitby has been amazing - helpful, caring, getting stuff done quickly and efficiently. In particular, managing the transfer from another practice in another area to Whitby. They made sure that the medications we needed were ordered as quickly as possible. Our lives would have been so much more difficult without all their support and help. We cannot thank them enough.
Visited June 2024
Review titled Whitby Health Partnership
Replied on 02 October 2024
Thank you for the review of your experience with the practice and staff. This is extremely helpful for us in order to continue to provide the best service we can to our patients.
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Review titled Much improved service.
Rated 4 stars out of 5
by Elly - Posted on 14 June 2024
I've used the surgery twice in the last 5 weeks. First time I did an on-line consultation, received a text then a phonecall from nurse practitioner who invited me in for a check on the same day. Same medical problem has continued so had to ring surgery again a few days ago, rang after 9pm new telephone system, I was third in the queue, got through after about 10 mins. Was given a telephone appointment with GP, who then asked me to come in that morning. All in all I had a face to face appointment, ECG, and Bloods done by lunchtime, With additional prescription sent to my pharmacy. This is much more effective and efficient than in recent times.
Visited June 2024
Review titled Whitby Health Partnership
Replied on 14 June 2024
Thank you for your valuable feedback, always nice to hear the positives and what we are doing right for our patients. DQ Manager
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Review titled Patch's is a good service
Rated 3 stars out of 5
by Anonymous - Posted on 14 June 2024
I find patch's the easiest way to get an appointment. However getting a prescription for birth control pill has been sourced out the chemist now and that wasn't a great experience. The cuff for blood pressure monitoring bruised my arm as there was no other size available and if your blood pressure is a little raised, mine is always border line you get referred back to the gp so it's a waste of my time and the very busy pharmacist time!
Visited May 2024
Whitby Health Partnership has not yet replied.
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Review titled Absolute joke
by Anonymous - Posted on 02 April 2024
Trying to use this service is an absolute joke. Phone lines open at 8AM for a GP appointment, today I called 108 times form 8AM and could not get through, eventually when I called back I was told were full call 111 or go to a walk In center in another area in Merseyside. Which I had to do the week before and wait hours for any kind of triage and help I needed. This service is an absolute disgrace to its users. Especially those in mental health crisis just trying to get help, it’s a massive finger in the face and the staff on the phones do not care. This is a public social service that I pay for and I can not even get to use it, oh well you really are on your own out there
Visited April 2024
Review titled Whitby Health Partnership
Replied on 03 April 2024
Good Morning, Thank you for taking the time to review the service. Unfortunately after a bank holiday closure the phone lines are extremely busy as you can imagine. We would like to make you aware of other ways to contact the practice, please follow the link to submit an online consultation if possible https://whitbyhealthpartnership.co.uk/ Our website also has lots of other useful information and self referral services which you may find helpful. We endeavour to meet the needs of our patients as best we can and we do value all feedback so we can improve the patient journey.
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Review titled Excellent Care
Rated 5 stars out of 5
by SLM - Posted on 14 June 2024
I attended the surgery with a list of symptoms and had a wide range of blood tests done on the same day. I was called in the afternoon and sent to SDEC where I was diagnosed with blood cancer and admitted to hospital. The GP called me a few days later to check on how I was doing and to remind me that she’s there if I need anything. The kindness, compassion and genuine concern from the practice was excellent and I’m grateful for their efficiency and thoroughness when dealing with my initial consultation at the surgery; it helped me get my diagnosis on the very same day and, as a patient, I can’t really ask for more than that.
Visited December 2023
Review titled Whitby Health Partnership
Replied on 14 June 2024
Thank you for sharing your experience with us. We hope you are still receiving the same level of care and please do not hesitate to get in touch if you so require any support. DQ Manager
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Review titled Disapointed
Rated 1 star out of 5
by Anonymous - Posted on 23 November 2023
Over the last week I have phoned the practice four times been passed to pillar to post said phone again 2mrw. Just to request a prescription. Felt I was begging for something I was entitled to. Every time I phoned I was number ten in the queue and was on hold for over half an hour just to be told phone back tomorrow to a different person. Not happy at the way I was treated.
Visited November 2023
Whitby Health Partnership has not yet replied.
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Review titled Amazing service
Rated 5 stars out of 5
by Hayley - Posted on 06 July 2023
I contacted the practice to try and sort a problem out for my dad. The lady who called me was lovely and extremely helpful. We were booked in for a telephone consultation the same day, when the doctor called she was totally understanding and offered us various options/appointments that were best to suit us. Would definitely recommend the surgery to family/friends. Thank you guys
Visited July 2023
Review titled Whitby Health Partnership
Replied on 07 July 2023
Hi Hayley Thank you for the positive feedback and I am very happy that the team were able to be provide the service your dad needed. While we work as a team we do like to recognise individuals when they are Making a Difference and if you are able to contact the practice at cmicb-cheshire.whitbyhealthpartnershipadmin@nhs.net with a few more details we will be able to do that. Thanks again and we look forward to continuing your dads care. Steve
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Review titled Brilliant practice
Rated 5 stars out of 5
by Anonymous - Posted on 25 November 2023
Lovely staff who always do their best to help. Always nice and clean and the pharmacy on-site is well stocked. Big car park too.
Visited May 2023
Whitby Health Partnership has not yet replied.
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Review titled Exceptional service
Rated 5 stars out of 5
by Anonymous - Posted on 24 November 2023
Good effective response on phone, not intrusive and good support provided. Prompt appointment given. Doctor advise reassuring despite potentially having a negative outcome.
Visited April 2023
Review titled Whitby Health Partnership
Replied on 02 October 2024
Thank you for the review of your experience with the practice and staff. This is extremely helpful for us in order to continue to provide the best service we can to our patients.
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Review titled Offer a caring service
Rated 5 stars out of 5
by Pamela Lunt - Posted on 20 June 2024
I had a very long bout of flu that turned into a chest infection. Due to my health issues I was worried that I needed some extra medication like antibiotics. I went online requesting additional medication , and the surgery called me with an appointment to see someone that day. The service I received and have always received was first class.
Visited April 2023
Review titled Whitby Health Partnership
Replied on 02 October 2024
Thank you for the review of your experience with the practice and staff. This is extremely helpful for us in order to continue to provide the best service we can to our patients.