White Lodge Medical Practice
105 Chase Side, Enfield, EN2 6NLContact details and opening times
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Reviews
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Review titled Painful to book an appointment
Rated 2 stars out of 5
by Pej - Posted on 09 May 2023
I am trying to book an appointment in past 2 weeks and it was unsuccessful. I have been asked to call either at 8:00 or 14:00 to book an emergency for same day or none emergency for week after same day. I also was refused to be booked in person at surgery. Today I called at 14:01 and Machine said no appointments are available!! it looks like all the appointments was booked under 1 Minute!! I have been with this surgery for 17 years and never had issue untill they have mooved to new building and it looks like the management system has changed
Visited May 2023
Review titled White Lodge Medical Practice
Replied on 16 May 2023
Dear Pej, Thank you for reaching out to us and providing your feedback regarding your recent experience in trying to book an appointment. As the practice manager, I apologise for any inconvenience or frustration you may have experienced. Your feedback is important to us, and we appreciate you taking the time to share your concerns. I understand that you have been with our surgery for 17 years and have never encountered such issues until our recent move to a new building. Regarding the appointment booking process, I apologise if there was any miscommunication or confusion. We intend to provide the best possible care for our patients, and we strive to accommodate both emergency and non-emergency appointments. The time slots of 8:00 and 14:00 were designated for urgent appointments only. However, it seems that the availability of appointments has been limited, and I understand your frustration in not being able to secure an appointment. The situation you described, with all appointments seemingly booked within a minute, suggests a high demand for our services, which has outpaced our current capacity. We are actively working to address this issue and improve the availability of appointments for our patients. In light of your feedback, I assure you that we are reviewing our appointment booking system and exploring potential solutions to enhance the overall patient experience. We want to regain your trust and ensure that you receive the care you need in a timely manner. I would appreciate the opportunity to discuss your concerns further and gather more details about your experience. This will help us gain a better understanding of the challenges you faced and how we can improve our services moving forward. Please let us know if you would be available for a phone call or an in-person meeting so that we can address your concerns more effectively. You can contact us via our website: https://whitelodgemedicalpractice.nhs.uk/navigator/feedback/ Once again, I sincerely apologise for the inconvenience caused. I want to assure you that we are committed to resolving these issues and providing the level of care you deserve. We value your continued support as our patient and look forward to addressing your concerns promptly. Yours sincerely, Mr Maciej Karas Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by L Waugh - Posted on 26 May 2023
Reception staff always so helpful and nothing too much bother. Considering the amount of different enquiries and temperamental people they have to deal with I think they do a really good job. People are often quick to criticise so I thought a compliment was due.
Visited May 2023
Review titled White Lodge Medical Practice
Replied on 21 June 2023
Dear Ms Waugh, Thank you for your kind words and appreciation for our reception staff. We greatly value your feedback and will pass it along to the team. We're grateful for your recognition of their hard work and dedication in handling various inquiries. Your compliment means a lot to us, and we'll continue to provide helpful and attentive service to all our patients. I look forward to seeing you at our next meeting. Kind regards, Maciej Practice Manager
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Review titled Efficient and caring
Rated 5 stars out of 5
by Anonymous - Posted on 08 March 2023
The doctor that saw my child today was very caring and reassuring. We were seen swiftly and had a good experience. Thank you
Visited March 2023
Review titled White Lodge Medical Practice
Replied on 28 March 2023
Dear Patient, Thank you for sharing your positive feedback about your recent visit with your child to the doctor. It is great to hear that you had a good experience and that the doctor was able to provide a caring and reassuring environment for both you and your child. It's important that children feel comfortable and safe when visiting the doctor, especially when they may be feeling unwell or nervous about the appointment. It sounds like the doctor was able to provide a timely and efficient service while also being empathetic to your child's needs. Providing quality care and a positive patient experience is a cornerstone of any medical practice, and it's great to hear that your experience was a positive one. Thank you for taking the time to share your feedback, and I hope that you and your child continue to have good experiences with this doctor in the future. Yours faithfully, Maciej Karas Practice Manager
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Review titled Very poor
Rated 1 star out of 5
by Anonymous - Posted on 01 March 2023
Just telephoned to book an appointment with a particular female GP as have found a lump in my breast and and this doctor had been with me regarding this problem in the past. Was told that I would have to call back at 8am the next morning for an appointment. If you are (very) lucky you might see a random doctor. This is so disgusting as we are constantly told on ads to contact your GP if you are worried about your health. Why can’t it go back to pre Covid? I’m so worried and upset!!
Visited March 2023
Review titled White Lodge Medical Practice
Replied on 28 March 2023
Dear Patient, Please accept my apologies for the late reply. I am sorry to hear about your experience trying to book an appointment with a specific GP. Understandably, you're feeling worried and upset about the situation, especially given the concern you have about the lump in your breast. The recent demand has undoubtedly strained the healthcare system, and many practices have had to make changes to adapt to the situation. However, it's still important that patients can access the care they need, especially when dealing with a potential health concern like yours. While we try to book appointments with the requested clinician the limitation on appointments with a specific GP may be due to factors such as availability or scheduling constraints. Nevertheless, I understand that this doesn't provide much comfort for you at this time. When we run out of appointments we do our best to signpost you to the alternative services in the area including our online service Patchs. I hope that since your feedback we have already seen you, assessed and referred you if it was required. However, if this is not the case, please submit feedback via our website or contact us directly at 020 8363 4156. Yours faithfully, Maciej Karas Practice Manager
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Review titled Over whelming amazing care
Rated 5 stars out of 5
by Holly Smith - Posted on 07 March 2023
My daughter who is autistic and has a massive fear of the doctors. The doctor we visited has now changed the emotion from fear to excitement. For that I'm eternally greatful. To have such an understanding doctor means more to a mum than anything in the world when it comes to my daughters needs. It's the first time I left a doctors appointment speechless of how easy it actually is to visit a doctors appointment. Thank you
Visited March 2023
Review titled White Lodge Medical Practice
Replied on 28 March 2023
Dear Holly, Thank you for sharing your positive experience with us. It's great to hear that your daughter's doctor created such a positive and supportive environment that your daughter's fear of going to the doctor was turned into excitement. It's important that patients feel comfortable and at ease when visiting the doctor, and it's great to hear that this doctor was able to provide such a positive experience for your daughter. Thank you for sharing your feedback, and I hope your daughter continues to have good experiences with our practice in the future. Yours sincerely, Maciej Karas Practice Manager
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Review titled Outstanding Receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 24 February 2023
I had the pleasure of a courteous smiling helpful and charming man this morning checking me in for my appointment I also heard him talking to a patient on the telephone with total professionalism and nothing was to much trouble - so helpful and understanding
Visited February 2023
Review titled White Lodge Medical Practice
Replied on 28 March 2023
Dear Patient, Thank you for sharing your positive experience with the check-in process at your recent appointment. It's great to hear that the staff member who assisted you was courteous, smiling, helpful, and charming, and that he exhibited professionalism when assisting another patient on the telephone. Your feedback is appreciated and will likely be valuable to the medical practice as they strive to continue providing high-quality care and service to their patients. Thank you for taking the time to share your positive experience, and I hope that you continue to have good experiences with White Lodge in the future. Yours faithfully, Maciej Karas Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 March 2023
I recently moved to this practice after being continually disappointed with the care I was receiving at Lincoln Road Medical Centre. I am so pleased that I did The staff are polite and helpful and GP’s thorough and welcoming. I’m very happy to say the least!
Visited February 2023
Review titled White Lodge Medical Practice
Replied on 28 March 2023
Dear Patient, Thank you for sharing positive feedback about your recent experience at this medical practice. We are glad to hear that the staff and GPs have been polite, helpful, thorough, and welcoming and that you are pleased with your care. Yours faithfully, Maciej Karas Practice Manager
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Review titled Appointments
Rated 1 star out of 5
by Anonymous - Posted on 31 January 2023
On two separate occasions since moving to their new premises. I have twice in a row experienced my time being wasted. The first time my appointment was booked and it took over an hour beyond my slotted time to see someone. My second experience they booked my appointment to early. I turned up before my allocated time and they said I was late a d the doctor had gone home. After sitting and waiting a further 20 minutes to see if I could see a different doctor. I was then having to wait a further 30 minutes. Just to get a repeat prescription which I knew I still required. This is a total disgrace and an absolute awful way to handle people.
Visited January 2023
Review titled White Lodge Medical Practice
Replied on 08 February 2023
Dear Patient, Thank you for taking the time to describe your recent experience. I am sorry that on both occasions, you had to wait for your appointment for quite some time. Our clinics are arranged to minimise the impact of unexpected events such as medical emergencies or deteriorating patients at risk. These, however, sometimes take longer to handle and cause delays. If you require repeat medication regularly, you do not need to visit the practice. Instead, you can request it online: https://whitelodgemedicalpractice.nhs.uk/navigator/request-a-repeat-prescription/ or on your phone via the NHS app. I invite you to send us more details about your experience at our Practice via our website: https://whitelodgemedicalpractice.nhs.uk/feedback-complaints/. For example, with information about the days of your visits, I could investigate what caused the delay and give you a more substantial response. Again, please accept my apologies for the inconvenience caused by the delays. Yours faithfully, Mr Maciej Karas Practice Manager
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Review titled fantastic practice
Rated 5 stars out of 5
by jon hubbard - Posted on 09 December 2022
i have had only good experiences at this practice and i have been registered with them my entire life and i am nearly sixty years old the doctors and receptionists at this practice are always willing to help they are totally professional when they deliver this service, very very helpful and greet us patients with a smile and a can do attitude these men and women have extremely difficult jobs and should be rewarded for their work, awsome people.
Visited December 2022
Review titled White Lodge Medical Practice
Replied on 28 March 2023
Dear Jon, Thank you for taking the time to provide positive feedback about your experience with this medical practice. It's great to hear that you have had consistently positive experiences over such a long period and that the doctors and receptionists have been willing to help and deliver a professional service. It's important to acknowledge the hard work and dedication of healthcare professionals, especially given the challenges and pressures that they face. Your kind words are a testament to the dedication and compassion of the staff at this practice, and I'm sure that they will appreciate your recognition of their efforts. Yours sincerely, Maciej Karas Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by David Shaw - Posted on 20 December 2022
White Lodge have treated me recently with great thorough professional and friendly service . I would recommend them to anyone.
Visited December 2022
Review titled White Lodge Medical Practice
Replied on 28 March 2023
Dear Mr Shaw, Thank you for sharing your positive feedback about your recent experience at White Lodge. We are glad to hear that you received great, thorough, professional, and friendly service and that you would recommend them to others. Yours sincerely, Maciej Karas Practice Manager