White Lodge Medical Practice
105 Chase Side, Enfield, EN2 6NLContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about White Lodge Medical Practice.
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by David Shaw - Posted on 07 November 2022
Absolutely first class service and treatment received today by the receptionist and especially the doctor I dealt with. Many thanks.
Visited November 2022
Review titled White Lodge Medical Practice
Replied on 28 March 2023
Dear Mr Shaw, Thank you for sharing your positive feedback about your recent experience with the White Lodge Medical Practice. We are glad to hear that you received first-class service and treatment and that both the receptionist and doctor you dealt with were exceptional. Your feedback will likely be valuable to the medical practice as they strive to continue providing high-quality care and service to their patients. Yours sincerely, Maciej Karas Practice Manager
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Review titled Fantastic attentive service
Rated 5 stars out of 5
by Daniel Jordanou - Posted on 11 November 2022
This was the best experience of a visit to a GP. Booking with Patchs was very straightforward and easy to use. The GP was attentive, friendly and very caring I will spread this to others. A +++++
Visited November 2022
Review titled White Lodge Medical Practice
Replied on 28 March 2023
Dear Mr Jordanou, Thank you for taking the time to provide feedback about your experience with Patchs and your GP. I'm delighted to hear that your booking experience was straightforward and easy to use and that your GP was attentive, friendly, and caring. We're committed to providing a high-quality and seamless experience for our patients, and feedback like yours helps us to know that we're on the right track. Thank you for sharing your positive experience with others. Please don't hesitate to reach out to us if you need any further assistance in the future. Kind regards, Maciej Karas Practice Manager
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Review titled Very efficient
Rated 5 stars out of 5
by Fiona - Posted on 04 October 2022
This practice has been very efficient organising vaccinations for covid, flu and pneumonia. I was offered appointments as soon as vaccines became available and had my vaccinations very promptly without having to wait. Staff were always friendly and helpful. I was very impressed.
Visited October 2022
Review titled White Lodge Medical Practice
Replied on 28 March 2023
Dear Fiona, Thank you for your feedback, and apologies for the late reply. We're glad to hear that you had a positive experience with our practice and that you found our vaccination process efficient. We take pride in providing timely and effective healthcare services to our patients, and we're pleased to know that you were impressed with the friendliness and helpfulness of our staff. Thank you for choosing us as your healthcare provider, and please don't hesitate to contact us if you need any further assistance. Kind regards, Maciej Karas Practice Manager
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Review titled Appointments
Rated 3 stars out of 5
by Mrs Busuttil - Posted on 28 October 2022
After 4 goes to either get appointment or a telephone consultation no such luck - the appoints line when you ring at 8am there is approx 30 in the queue - again at 2 similar amount - Wednesday am over 30 and this afternoon 12 - I didn’t want 111 they don’t know your medical history - you can’t leave a message for your primary GP - conveniently Practice Manager not in either - what a state of affairs that we cannot see a GP or speak to one
Visited October 2022
Review titled White Lodge Medical Practice
Replied on 28 March 2023
Dear Mrs Busuttil, We're sorry to hear about your experience with our practice. We understand your frustration with difficulty in getting an appointment or a telephone consultation and the long wait times on the phone. We apologise for any inconvenience caused by the high demand for our services. We take patient feedback seriously, and we will strive to improve our processes to better meet the needs of our patients. Please know that we are always available to listen and address any concerns. Please do not hesitate to reach out to us at your earliest convenience so that we can help resolve any issues and ensure that you receive the care you need. Kind regards, Maciej Karas Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 October 2022
Thank you, it is a pleasure to visit the practice. We are well looked after. Thank you for your hard work and doing a great job for us. Everyone is so helpful.
Visited October 2022
Review titled White Lodge Medical Practice
Replied on 28 March 2023
Dear Patient, Thank you for your kind words. We're glad to hear that your visit to our practice was a pleasure and that you feel well looked after. We appreciate your recognition of our hard work and commitment to providing excellent service. We will continue to strive to be helpful and meet your healthcare needs. Yours faithfully, Maciej Karas Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 31 December 2022
I have had a series of tests and follow up treatments over the last 3 months and have felt very well cared for
Visited October 2022
White Lodge Medical Practice has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 31 December 2022
I have had a series of tests and follow up treatments over the last 3 months and have felt very well cared for
Visited October 2022
Review titled White Lodge Medical Practice
Replied on 28 March 2023
Dear Patient, Thank you for sharing your positive feedback about your recent experience with your medical care. We are glad to hear that you have felt well cared for during the series of tests and follow-up treatments you have received. Kind regards, Maciej Karas Practice Manager
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Review titled NHS at its best!
Rated 5 stars out of 5
by SueM - Posted on 29 September 2022
Very impressed with White Lodge this morning (first time I have used it). Appointment the same day, polite, efficient receptionist and a charming, helpful GP who quickly referred me on for further investigation. Really excellent service!
Visited September 2022
White Lodge Medical Practice has not yet replied.