Whiteacres Medical Centre
Maple Road, Malvern, Worcestershire, WR14 1GQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing
Rated 5 stars out of 5
by Anonymous - Posted on 14 October 2023
After a terrible experience from my old surgery - told to go private after not even examining the problem- this was place is an absolute breath of fresh air. I didn’t feel as though I was an annoyance to the surgery. The receptionists were pleasant and didn’t try and diagnose me themselves with an unwelcoming scowl. The appointment booking is fantastic and quick and the Dr I saw made me feel listened to. I came out, feeling that for the first time since I moved to Malvern, that I was actually taken seriously and that I was worth the time. I feel that now I can book and appointment when I start to show symptoms of something, rather than waiting until it has gotten so bad that it affects my day to day in fear that I would be an annoyance to the surgery like I was made to feel previously. If you are looking for a surgery in Malvern I highly recommend this one.
Visited October 2023
Review titled Whiteacres Medical Centre
Replied on 15 November 2023
Dear Patient Than-you for taking the time to submit such positive and constructive feedback. The team takes pride in providing the best possible service to our patients and when we see comments like yours it makes it all worthwhile. I will forward your comments to the team who I am sure will be very pleased to read them. Kind Regards Jayne Merriman Practice Manager
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Review titled The Most Wonderful Medical Practice
Rated 5 stars out of 5
by Richard A Evans - Posted on 31 October 2023
Having just moved to the area, I registered with this Medical Practice. I am so pleased that I did & they accepted me as a patient. The whole team are wonderful from start to finish. The reception staff were extremely good & went above and beyond to assist me with my medical appointments. They gave me time to explain myself & did not interrupt or get annoyed with me, (this is something that was a regular event at my last practice). The medical team I saw where thorough & again listened to all I had to say. Any points they were unsure of, then they got advise there & then. No waiting around. After my appointment I had to make a further appointment for a routine injection, at which the receptionist said, "We can do 2:40pm today" bearing in mind that the time was already 2:25pm. I just jumped at the chance. The team are a credit to the Worcestershire NHS Trust. It's a breath of fresh air compared to my previous surgeries. A big Thank You to all the team at Whiteacers Medical Center.
Visited October 2023
Review titled Whiteacres Medical Centre
Replied on 02 November 2023
Dear Mr Evans Thank-you for leaving such a lovely review regarding your visit to the practice, I am really pleased to read that you had such a positive experience, I will ensure that the team see your feedback and I am sure it will be greatly received and appreciated. Kind Regards Jayne Merriman Practice Manager
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Review titled Fantastic efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 21 October 2023
I don’t visit the doctors much at all. I went today to get my flu and COVID jabs. I could not have been a more welcoming and efficient service. Lovely people who made a chore an enjoyable experience. Thanks
Visited October 2023
Review titled Whiteacres Medical Centre
Replied on 17 July 2024
Thanks for your kind words. I am pleased to hear about your good experience with our service. Dr Phil Thompson GP Partner
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Review titled Excellent Service
Rated 5 stars out of 5
by John Tuckey - Posted on 16 October 2023
On my recent visit to the surgery I was seen at the agreed time and the small procedure needed was completed correctly and without any delay. This was further confirmed when I came a few days later for the latest covid and flu jabs. The booking system works well.
Visited October 2023
Review titled Whiteacres Medical Centre
Replied on 02 November 2023
Dear Mr Tuckey Thank-you for taking time to leave a review on the service you have received from the practice, the team have worked very hard to ensure that the covid and flu programme has run smoothly . I will pass on your comments to the team. Thank-you Jayne Merriman Practice Manager
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Review titled Consistently high level of service
Rated 5 stars out of 5
by Anonymous - Posted on 31 October 2023
I’m a fairly new patient at this practice having moved from a smaller, one GP practice. I’m really appreciative of the high level of professionalism from everyone I’ve met ranging from reception staff, practice manager, nurses and doctors. Everyone has made me feel welcome and well supported. I also like the online systems which so far have worked very well. Keep up the good work!
Visited October 2023
Review titled Whiteacres Medical Centre
Replied on 15 November 2023
Dear Patient Its lovely to read such positive feedback, thank-you for taking the time to submit these comments. I will pass them onto the team. Kind Regards Jayne Merriman Practice Manager
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Review titled Very organised, friendly and competent
Rated 5 stars out of 5
by Stephenbayley - Posted on 31 October 2023
From start to finish the service I received was first class and the Doctor was very thorough and gave a very good analysis of my options and advice, great team and practice
Visited October 2023
Review titled Whiteacres Medical Centre
Replied on 02 November 2023
Dear Mr Bayley Thank-you for taking the time to leave such positive comments, I will pass them onto the team who will be pleased to read them Kind Regards Jayne Merriman Practice Manager
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Review titled Flu/Covid injections
Rated 5 stars out of 5
by WENDY BELL - Posted on 16 October 2023
The event was extremely well organised and efficient. Messages offering appointments were clear and links easy to use. Registration was confirmed quickly and reminders were sent. On the day there was a friendly welcome and a very short wait to be seen. I was welcomed by the doctor who introduced herself, took my name and time, proceeded with the injection and I was on my way home within minutes. I have nothing but praise for the treatment I received.
Visited October 2023
Review titled Whiteacres Medical Centre
Replied on 02 November 2023
Dear Ms Bell I am pleased to read your feedback about the vaccination process and the service you have received from our team, I will ensure that the feedback is forwarded to everyone involved. Thank-you Jayne Merriman Practice Manager
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Review titled Wonderful Practice
Rated 5 stars out of 5
by Mrs Sandra Young - Posted on 24 September 2023
My husband and I joined your practice a few years ago having had terrible experiences with our previous practice. We can't praise you enough for the excellent we service. The new appointment system works really well and follow ups are very quick. We feel really reassured having your practice look after us and we have found it very efficient and the staff have always been pleasant. Thank you.
Visited September 2023
Review titled Whiteacres Medical Centre
Replied on 25 September 2023
Dear Mrs Young I was pleased to read your feedback regarding the service you have received from our team, I will pass on your comments to them which will be very much appreciated. Kind Regards Jayne Merriman Practice Manager
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Review titled Great Sevice
Rated 5 stars out of 5
by John Taylor - Posted on 09 August 2023
On going for a medical checkup I found the online booking service, confirmation by sms and digital checkin service at reception all wotked perfectly. The receptionist was also excellent and all the Medical staff at the checkup weee very professional, efficient and more importanly caring and approachable. Very good experience all round.
Visited August 2023
Review titled Whiteacres Medical Centre
Replied on 25 September 2023
Dear Mr Taylor Thank-you for taking time to give this review of the service that you have received from our team. It is always good to know that we have provided a good caring experience to our patient. I will share your review with the team. Kind Regards Jayne Merriman Practice Manager
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Review titled Fantastic service
Rated 5 stars out of 5
by Karen Morris - Posted on 10 September 2023
Having recently moved to Malvern I found the experience of registering with Whiteacres efficient and personable. From the receptionist to the Nurse Practitioner I saw for my initial consultation..the staff were helpful and welcoming. A problem I encountered with my repeat prescription was resolved instantly. Most impressive
Visited August 2023
Review titled Whiteacres Medical Centre
Replied on 25 September 2023
Dear Ms Morris Thank-you for taking the time to post this review, I know all our team will appreciate this positive feedback. Kind Regards Jayne Merriman Practice Manager