Whiteacres Medical Centre
Maple Road, Malvern, Worcestershire, WR14 1GQContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Whiteacres Medical Centre.
Reviews
-
Review titled New System
Rated 4 stars out of 5
by Anonymous - Posted on 28 June 2023
Day one of new booking system and it appears to work very well. Working in technology for a local Nhs Trust, I am very aware of the pressure and risks a new system can bring.. system was easy to use, and a quick call back from practice.
Visited June 2023
Review titled Whiteacres Medical Centre
Replied on 03 July 2023
Dear Patient Thank-you for your positive feedback-I will pass these onto the team who I know will be pleased to read them. Kind Regards Jayne Merriman Practice Manager
-
Review titled Professional, reliable and responsive.
Rated 5 stars out of 5
by Anonymous - Posted on 21 April 2023
Thank you for the efficient service you provide. Staff are always helpful and caring. Given the current strains and demands made upon everyone working within healthcare your surgery does an amazing job of looking after patients. A very good practice. Kind regards
Visited April 2023
Review titled Whiteacres Medical Centre
Replied on 17 July 2024
Thanks for your kind words. I am pleased to hear about your good experience with our service. Dr Phil Thompson GP Partner
-
Review titled Well organised, professional practice providing 5 star care
Rated 5 stars out of 5
by Robert Morris - Posted on 01 May 2023
Recent visit for Covid booster carried out by friendly helpful staff, no waiting, no parking problems well organised. Have moved around and attended a number of surgeries I would rate Whiteacres as one of the best. Whiteacres is well managed and provides an excellent level of care provided by professional caring and well organised, friendly staff at all levels.
Visited April 2023
Review titled Whiteacres Medical Centre
Replied on 03 July 2023
Dear Mr Morris Thank-you on behalf of the Whiteacres Team for taking the time to submit such a lovely review, I will make sure all the team receive this feedback. Kind Regards Jayne Merriman Practice Manager
-
Review titled Well organised, professional practice providing 5 star care
Rated 5 stars out of 5
by Robert Morris - Posted on 01 May 2023
Recent visit for Covid booster carried out by friendly helpful staff, no waiting, no parking problems well organised. Have moved around and attended a number of surgeries I would rate Whiteacres as one of the best. Whiteacres is well managed and provides an excellent level of care provided by professional caring and well organised, friendly staff at all levels.
Visited April 2023
Review titled Whiteacres Medical Centre
Replied on 25 September 2023
Dear Mr Morris Thank-you for your positive feedback, I will ensure that this is forwarded to our team. Kind Regards Jayne Merriman Practice Manager
-
Review titled Exceptional Practice
Rated 5 stars out of 5
by Liz P - Posted on 01 March 2023
Truly excellent. Polite call handling to arrange appointment. GP made same day contact and arranged Practice visit. Time provided to feel listened to and care has felt compassionate and comprehensive. Calm Practice environment and have always been seen promptly on arrival. An amazing Practice. Thank you.
Visited March 2023
Review titled Whiteacres Medical Centre
Replied on 02 March 2023
Dear Patient Its lovely to read such lovely feedback, I will ensure that they are forwarded to the Team, Kind Regards Jayne Merriman Practice Manager
-
Review titled Very helpful and fast response
Rated 5 stars out of 5
by Joe Riley - Posted on 07 March 2023
Returning home after a period abroad, I emailed my GP asking for guidance on how I might seek treatment for an ongoing ailment. He kindly arranged a phone interview so that he could do this, and did so within a few minutes. His treatment was efficient and fast, but also very courteous and sympathetic. Altogether a credit to his profession and to Whiteacres.
Visited March 2023
Review titled Whiteacres Medical Centre
Replied on 22 March 2023
Dear Patient Thank-you for taking the time to post this review, I will ensure that your comments are passed onto the GP and the Team. Kind Regards Jayne Merriman Practice Manager
-
Review titled Best Practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 March 2023
Having lived in many parts of England & Wales and having been registered at many GP surgeries, we would certainly vote Whiteacres surgery our no.1 - from the receptionists & nurses to the GP’s themselves, we have always been extremely impressed and often say how does one Practice attract so many caring GP’s. Although we miss the early morning, physical queuing system we are fans of the morning telephone booking system, it’s been marvellous to be able to speak to a GP within a few hours and, if required, have been booked in for a face to face consultion too. We would recommend this Practice to anyone, wholeheartedly!
Visited March 2023
Review titled Whiteacres Medical Centre
Replied on 03 April 2023
Dear Patient Thank-you for taking the time to provide this feedback regarding the service you have received from our practice. All our staff strive to provide the best possible service and I know that they will appreciate these positive comments, I will ensure that they are forwarded to the team. Kind Regards Jayne Merriman Practice Manager
-
Review titled Thank You
Rated 5 stars out of 5
by Lyn W - Posted on 06 April 2023
This is an outstanding Practice. From the moment you are seen you know you are in good hands. The Doctor really listened and I was looked after throughout my treatment. I have no hesitation in recommending Whiteacres Surgery. In these troubled times for the NHS it is good to value those who go the extra mile for us and give us such a great service. Thank you wishing the whole team a very Happy Easter.
Visited March 2023
Review titled Whiteacres Medical Centre
Replied on 03 July 2023
Dear Patient Thank-you for taking the time to submit your feedback regarding the service you have received from the Whiteacres Team. The Team will be pleased to read them, thank-you. Kind Regards Jayne Merriman Practice Manager
-
Review titled Great practice
Rated 5 stars out of 5
by Angela Tinnion - Posted on 01 March 2023
Yesterday was my first visit to Whiteacres and I was blown away by the service I received ! The atmosphere is very calm and friendly and I was seen so quickly and efficiently. I felt that my needs had been met and that I had been treated as an individual and not as a number . Thank you so much
Visited February 2023
Review titled Whiteacres Medical Centre
Replied on 02 March 2023
Dear Ms Tinnion Thank-you for taking the time to leave a review regarding our practice and the service you have received on your first visit, I will pass on your comments to the Team. Kind Regards Jayne Merriman Practice Manager
-
Review titled Does the job
Rated 5 stars out of 5
by Anonymous - Posted on 27 February 2023
Came as what I thought was an emergency. Initial phone call handled well. Seen in good time. Dr pleasant and professional. Diagnosed and reassured.
Visited February 2023
Review titled Whiteacres Medical Centre
Replied on 28 February 2023
Dear Patient Thank-you for your review and taking the time to post positive feedback about the care you have received from Whiteacres Medical Centre. I will pass your comments onto the Practice Team. Kind Regards Jayne Merriman Practice Manager