Whitehorse Practice
87 Whitehorse Road, Croydon, Surrey, CR0 2JJContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Whitehorse Practice.
Reviews
-
Review titled Very unhelpful
Rated 1 star out of 5
by Avril Smith - Posted on 14 October 2024
I was given a telephone appointment between 1pm and 6pm and as I am not in a position to sit watching my phone for 5 hours I somehow missed the call. After a half hour wait to speak to someone in reception I was told the dr would call back. Because of a problem with my phone, the call went to voice mail and I was told to rebook my appointment. I went into the surgery and explained the problem and was told the dr would ring my landlines. She didn't. The first available appointment was a week away, and at a time when I would be on a busy train, so obviously not acceptable. I am currently looking for another surgery, but West Croydon is very badly served!
Visited October 2024
Review titled Whitehorse Practice
Replied on 14 October 2024
Dear Avril Thank you for your feedback. I appreciate your frustration but we are unable to give a specific time for telephone consultations as we cannot predict how each clinic is going to run some appointments take longer than others and the clinicians do their utmost to get through them in a timely fashion. I can see from the system the Clinician attempted to call you twice once at 1.30pm and then again just after 3pm.
-
Review titled The Best Practice
Rated 5 stars out of 5
by Stephen Caster - Posted on 18 October 2024
A very smooth transaction from start to the end , Extremely friendly and professional staff,The appointment was not disappointed.
Visited October 2024
Review titled Whitehorse Practice
Replied on 18 October 2024
Dear Stephen Thank you for your positive feedback We appreciate you taking the time to show your satisfaction with our services. Claire Reception Supervisor
-
Review titled The worst practice.
Rated 1 star out of 5
by Anonymous - Posted on 30 August 2024
I think that most of the Doctors at this practice, do not care about patients enough. And think that patients are naive. I was told that my toddlers telephone appointment was to be between 1pm and 6pm, whilst making the appointment. I saw a missed call around 12:10 on the day! My time is also important, just as much as the Doctors time. I called the reception as soon as I saw the missed call, a little before 1pm…they said they would send them a message…the receptionist did not seem to care much. And this is just one bad experience…I have several more. The nurses are the only good thing about this practice.
Visited August 2024
Review titled Whitehorse Practice
Replied on 02 September 2024
Dear Patient, Thank you for your feedback. We are sorry you have had a bad experience with the practice, unfortunately we are unable to look into anonymous complaints but if you give me a call I will. Claire Reception Supervisor
-
Review titled Negligent
Rated 1 star out of 5
by Michael-Ann - Posted on 11 September 2024
I called about my concern's of not being able to fall asleep after working a 12 hour shifts and commuting a total of 2 and a half hours. The doctor I spoke to questioned why I can’t go to bed earlier and why I go to bed late cooking dinner and wake up early to eat breakfast, which I explained, that I can’t cut out eating breakfast and dinner in order to get to bed earlier and wake up later and that my issue is falling asleep and not my routine before and after work taking up time that I could use sleeping. She told me that she “there’s nothing medically that’s can be done” about my concerns even after discussing possibly going on medication to help me sleep to which she repeated “there’s nothing medically that can be done” to symptoms which I think are clearly linked to insomnia.
Visited July 2024
Review titled Whitehorse Practice
Replied on 13 September 2024
Dear Patient, Thank you for your feedback and I'm sorry that this has happened. In order for me to look into this further please come into the practice and ask for Claire Reception Supervisor.
-
Review titled It is not a great practice
Rated 1 star out of 5
by Javier Evora Perez - Posted on 16 January 2024
On Thursday 11th January I submitted the form to register in this GP and I haven't received any messages from them to know how's going the process even I sent a message to the reception and they haven't replied anything. I work 9am to 5pm so I can't go there for help and the telephone all the time is tied up. Impossible GP!
Visited January 2024
Review titled Whitehorse Practice
Replied on 19 January 2024
Thanks for your feedback. The registration process takes a minimum of 10 working days and we are are very busy practice. A welcome text will be sent once your registration is done in the meantime your previous practice has duty of care should you need to be seen by a GP.
-
Review titled My Gp
Rated 5 stars out of 5
by Aderemi Adejokun - Posted on 18 January 2024
They are very caring and I'm so comfortable talking about whatever is going on with me. They have excellent hears
Visited January 2024
Review titled Whitehorse Practice
Replied on 22 January 2024
Dear Aderemi, Thank you for your feedback. We appreciate that you feel heard and cared for by the practice staff and that you are comfortable talking through any health issue you may have.
-
Review titled Best care received by the nurse
Rated 5 stars out of 5
by Anonymous - Posted on 05 February 2024
I had been referred to my local gp practice, following a minor surgery on my finger. I received exceptional care from the nurse (N R). Extremely professional and made my daily dressing procedures smooth and comfortable. Answered all my queries and was very patient. This in turn made me feel supported throughout the process, which revealed to be quite daunting at the beginning. Also a big thank you to the lovely student (S) who was on placement at the time; likewise professional, kind and attentive.
Visited December 2023
Review titled Whitehorse Practice
Replied on 05 February 2024
Dear Patient, Thank you for your feedback. We aim to give the very best care at the practice and your feedback is greatly appreciated. I will pass on to the staff involved. Claire Reception Supervisor.
-
Review titled Awful Practice
Rated 1 star out of 5
by Anonymous - Posted on 03 November 2023
Refused to give me an appointment for my 3 year old daughter who was suffering with bad earache. They told me to go to a pharmacy. I had to ring 111 and take her to a walk in GP hub & she was diagnosed with ear infection and given antibiotics. The doctor I saw told me to arrange a follow up at my own Doctor. Impossible !!- again they are refusing an appointment, telling me she does not need it. Rude reception staff, who do not take time to listen properly. I will be changing my Doctor. Awful surgery!!!
Visited October 2023
Review titled Whitehorse Practice
Replied on 22 January 2024
Dear Patient, Thank you for your feedback. We apologise for you not feeling heard, reception are advised to refer you to the pharmacy for minor ailments such as earache and should the pharmacy feel it necessary for you to be seen by a GP they refer you back for an urgent appointment. We are here to help and do our very best to ensure each patient is directed to the most appropriate clinician.
-
Review titled Lack of Effort
Rated 1 star out of 5
by Anonymous - Posted on 09 September 2023
Called for a telephone consultation twice in the same minute. Then my case was closed. Poor lack of patient awareness, clinical team need to revise their telephone policy in order to meet patient needs. Otherwise, this continuing practice only results in additional appointments being made in order to meet the patients needs in an already over stretched NHS system. This is a waste of tax payers money.
Visited September 2023
Review titled Whitehorse Practice
Replied on 11 September 2023
Dear Patient, Thank you for your feedback. Unfortunately as a busy practice the doctors are unable to keep calling the same person when they don't answer the phone as they have a full clinic of patients to respond to. Reception do advise you to keep your phone with you at all times and to call back straight away should you miss a call for a valid reason.
-
Review titled Medication
Rated 2 stars out of 5
by Anonymous - Posted on 28 July 2023
It took 3 attempts to get my correct medication this month. I get 3 medications, only 2 were done. The 3rd ignored. Then, I requested the medication again only to have a repeat of the first too. I clearly highlighted the one required only to ignore it again!!!! The 3rd attempt I clearly requested 56 tablets like my other meds only to be given only 28. Absolute madness all this incompetance.
Visited July 2023
Review titled Whitehorse Practice
Replied on 22 January 2024
Thank you for your feedback. We are sorry you have experienced difficulties requesting your medication, please don't hesitate to contact the reception supervisor Claire if you have any further issues.