Whitehorse Practice
87 Whitehorse Road, Croydon, Surrey, CR0 2JJContact details and opening times
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Reviews
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Review titled Exceptionally poor service
Rated 1 star out of 5
by Gordon Clarke - Posted on 24 September 2022
Phoned the surgery at about 4 pm yesterday Friday evening.Was number 6 in the queue.After over an hour got to number one.Thought won’t be too long now but waited another hour before the receptionist answered the phone. Was very abrupt and told me the patient I was asking about was not registered at that surgery,even though they sent him a letter a week before about an unrelated matter.I felt the receptionist couldn’t wait to get rid of me and quickly cut the call short within 2 minutes.Just can’t work out how previous callers were on the phone for up to an hour and what they could possibly be talking about.Will get my very sick friend who and suffered from a heart attack followed by a stroke removed from this surgery as quickly as possible as I don’t believe their procedures are fit for purpose.
Visited September 2022
Review titled Whitehorse Practice
Replied on 26 September 2022
Dear Mr Clarke, Thank you for your feedback. Unfortunately as a very busy practice getting through on the phone can be difficult particularly on a Friday afternoon as priority is given to face to face patients. Due to GDPR guidelines reception staff are unable to discuss any patient details unless written consent has been given hence the receptionist not giving you further details regarding the person you were calling about. If we can be of further assistance please have the patient contact the reception supervisor.