Whitstable Health Centre
Harbour Street, Whitstable, Kent, CT5 1BZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Urgent Care visit
Rated 5 stars out of 5
by Craig Russell - Posted on 22 March 2025
Had to visit Estuary View whilst visiting my partner in Whitstable, seen by very knowledgeable & professional Advanced Nurse Practitioner. Fantastic service, patients in Whitstable are very fortunate to have such a great service as Estuary View.
Visited March 2025
Review titled Whitstable Health Centre
Replied on 26 March 2025
Dear Mr Russell I'm sorry to learn that you had occasion to need our services during your visit to Whitstable but am glad to hear that you feel you received a fantastic service. Thank you very much for taking the time to provide feedback, which will be shared with the team. I hope you are now fully recovered. Joanne Jack Patient Safety and Quality Manager
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Review titled Amazing Care, Supportive Staff
Rated 5 stars out of 5
by Jo S - Posted on 22 February 2025
Visited Estuary View Urgent Care yesterday with a suspected broken arm. I was in considerable pain, and was scared and anxious. The 2 ladies on reception were so kind and thoughtful. I was in tears, and one of the ladies immediately came out from behind the partition and got a nurse to give me pain killers. She even asked if I wanted to sit somewhere quiet. Throughout my time there, they both checked in on me and updated me regarding waiting times. Next was the Triage lady, and if I’m honest she was perfunctory, but certainly not rude. The radiologist and the final nurse I saw also showed such care, they seemed to go out of their way to make you feel supported and looked after. Luckily I just had a deep tissue injury, but as the pain was so bad, I was pretty shaken up, so I really appreciated the kindness and care shown. Many will think that this type of care is a given, but unfortunately it is not, so I feel it’s important to give credit where credit is due. I was in and out within 2 hours, and left feeling confident in the advice I was given. Please pass on my thanks to all concerned, apparently I can’t name them, which is a shame.
Visited February 2025
Review titled Whitstable Health Centre
Replied on 25 February 2025
Dear Jo Thank you very much for taking the time to provide feedback, which will be passed on to the team. It's great to hear that you feel you received amazing care and felt well supported. Wishing you a speedy recovery. Joanne Jack Patient Safety and Quality Manager
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Review titled Best experience with a fantastic nurse
Rated 5 stars out of 5
by Tracey Taylor - Posted on 03 February 2025
I have put off having my coil removed for 4 years due to fear, had it removed today by an amazing nurse, what a fabulous woman, she made me feel confident from the start and we actually laughed throughout the whole procedure, can't praise her enough!!!!!
Visited February 2025
Review titled Whitstable Health Centre
Replied on 05 February 2025
Dear Tracey Thank you for taking the time to provide such great feedback and we're glad to hear that you had a good experience with our nurse, particularly as you had previously been so fearful. Your comments will be passed on to our nurse and the wider team. We thank you again for your comments. Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled Knowledgeable Practitioner
Rated 5 stars out of 5
by Heather Clark - Posted on 02 February 2025
My review is about the Back Pain Specialist & Physiotherapist First Contact Practitioner. His knowledge, experience & expertise has enabled me to make huge changes in my life. His ability to listen, empathise, sympathise & communicate has been life changing. The face to face individual appointment gave me the opportunity to discuss my health & wellbeing with, at the same time as learning from his knowledge & skills in the management of chronic pain. He introduced me to a new way of dealing with chronic pain, whilst learning new skills & strategies to improve my quality of life going forward. I am extremely grateful for the professional care & attention I have received & would thoroughly recommend the excellent service He & the Chestfield Medical Centre provides. Having lived with chronic pain & fatigue for many years I can definitely say this approach has changed my quality of life for the better. Providing me with the knowledge, skills & support I required to correct the underlying misinterpretation of chronic pain. I feel so much better following the appointment I have had with him & have made several positive changes which support my health & wellbeing. Thank you to him & the Chestfield Medical Centre for the service they both provide.
Visited January 2025
Review titled Whitstable Health Centre
Replied on 03 February 2025
Dear Heather Thank you for your review and it's great to hear that this service has made such a difference to your pain management and quality of life. Your comments will be shared with the team and thank you again for taking the time to provide feedback. Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled Kind Staff
Rated 5 stars out of 5
by Dominique Mynard - Posted on 17 January 2025
I recently ended up in whistable medical practise urgent treatment on 15th Jan with shoulder pain and a numb hand along with pins & needles. I would like to say a massive thank you to the nurse practioner , who saw me. Due to her help my doctors have managed to see me and im now able to get the help i need after a face to face appointment and a complete blood pannel. I am incredibly grateful for what said nurse has done for me.
Visited January 2025
Review titled Whitstable Health Centre
Replied on 20 January 2025
Dear Dominique We're sorry to hear that you had reason to attend our Urgent Treatment Centre but pleased that you found your visit helpful. Your comments will be passed on to the appropriate team member and we wish you a speedy recovery. Kind regards. Joanne Jack Patient Safety and Quality Manager
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Review titled Thank you
Rated 5 stars out of 5
by Tracy - Posted on 26 January 2025
For taking the time to see me and ensure I had a thorough check up , despite having clear test results just a few days before, and detecting pneumonia .. Thanks to him I had urgent treatment and am hopefully on the mend..
Visited January 2025
Review titled Whitstable Health Centre
Replied on 27 January 2025
Dear Tracy Thank you for your review, which will be passed on to the practice team. We too hope that you are now on the mend and thank you again for taking the time to provide feedback. Joanne Jack Patient Safety and Quality Manager
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Review titled Fantastic Treatment
Rated 5 stars out of 5
by Anonymous - Posted on 18 March 2025
Attended the Urgent Treatment Centre at Estuary View at the end of December 2024 after I gashed my leg on the corner of a coffee table. I was called in very quickly and was treated with patience, kindness and care.The team was reassuring and every step of the treatment was explained along the way. I amvery pleased to say that the wound healed completely within 5 weeks. Would highly recommend.
Visited January 2025
Review titled Whitstable Health Centre
Replied on 19 March 2025
Dear Patient So sorry of hear of your injury but it's great to hear that you feel you received fantastic treatment and that your wound is now fully healed. Your comments will be shared with the team and we thank you for taking the time to provide feedback. Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled Registered Nurse Consultation.
Rated 5 stars out of 5
by Paul Elliott - Posted on 25 November 2024
Earlier this morning I had my blood pressure and some bloods taken by one of the Registered Nurses at Estuary View Medical Centre. I would like to pay complement this Nurse upon her biopsychosocial and person centred approach to myself as the patient. She was most professional, in terms of her communication she was clear in explaining both procedures in a humanistic and supportive manner. Her technique for both procedures was professional and consistent with the NMC Code. Very well done.
Visited November 2024
Review titled Whitstable Health Centre
Replied on 25 November 2024
Dear Mr Elliott Thank you for your response, which will be shared with the nurse associate and her line manager. It's great to hear that you feel you received a patient centered approach and that she was professional and supportive with clear communication. Thank you once again for taking the time to provide feedback. Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled Excellent service!
Rated 5 stars out of 5
by Colin Toman - Posted on 29 November 2024
I had a medicines review today with the Clinical Pharmacist at Estuary View. It was a very thorough process with clear and understandable explanations about my prescribed medications. Many thanks for the care and consideration shown in providing this excellent service.
Visited November 2024
Review titled Whitstable Health Centre
Replied on 29 November 2024
Dear Mr Toman Thank you for taking the time to write a review and we're glad to hear that you feel you received an excellent service. Your comments will be passed on to your Clinical Pharmacy team. Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled A great experience
Rated 5 stars out of 5
by Katrina - Posted on 08 September 2024
The patient coordinater at the front door was so mindful and considerate, they was very discreet with my reason for being there which I really appreciated as it was a private matter I found them to be very helpful when getting booked in and was very clear on where I needed to go and how to get there without them I wouldn’t have had a clue on what to do or where to go they played a key role upon my arrival and departure. The nurses and the doctor that I saw for my treatment were the best they evidently took their roles very seriously , I actually cried out of relief that for the first time in a long time someone actually listened and took precautionary measures to ensure that I received the correct treatment and made efforts to make me feel so comfortable the levels of professionalism was truely flawless.
Visited September 2024
Review titled Whitstable Health Centre
Replied on 09 September 2024
Dear Katrina We're pleased to hear that you feel you had a great experience when attending the practice recently. Thank you very much for taking the time to provide feedback, which will be passed on to the team. Kind regards Joanne Jack Patient Safety and Quality Manager