Whitstable Medical Practice
Estuary View Medical Centre, Estuary View Business Park, Boorman Way, Whitstable, Kent, CT5 3SEContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Whitstable Medical Practice.
Reviews
-
Review titled Amazing Practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 May 2023
I visited last week for a small procedure. All the staff are so friendly and professional from the reception team through to Dr's and nurse . I was seen very quickly, hardly had time to warm the seat. My procedure was done on the same day as going to see the Dr, this saves everyone time and must save the NHS money too by doing everything on the same day. An amazing and efficient practice, if only Romney Marsh could have such a wonderful Dr's service and practice. Thank you all.
Visited May 2023
Review titled Whitstable Medical Practice
Replied on 10 May 2023
Dear Patient Thank you very much for your review and your kind words, which will be shared with our staff in our weekly staff newsletter. I'm glad to hear that you were seen and treated quickly. Whilst we recognise it is not possible for all services, we try and offer a "one stop" service wherever possible as we agree that this is much more efficient and more convenient for patients. We hope you are now on the way to making a full recovery. Kind regards Joanne Jack Patient Safety and Quality Manager
-
Review titled Exemplary service
Rated 5 stars out of 5
by Anonymous - Posted on 21 December 2023
I am elderly, late 80’s, with extensive arthritis. The arthritis in my right shoulder hampered both my writing and my general day to day life. It was also painful, my normal activities were sorely curtailed. Through the persistence of my GP, following the deferment of several surgical appointments through my own ill heath I had the operation to replace my shoulder with a ball and socket joint. Physiotherapy followed this and after many carefully performed exercises I can use my right hand and arm. I am so happy with improved mobility. Thank you to the extensive team at Estuary View Medical Practice that made this possible.
Visited May 2023
Review titled Whitstable Medical Practice
Replied on 22 December 2023
Dear Patient Thank you for your feedback, which will be passed on to the team, and we're so glad to hear that the care you have received has resulted in your improved mobility. Wishing you a very Happy Christmas. Kind regards Joanne Jack Patient Safety and Quality Manager
-
Review titled Great practice
Rated 5 stars out of 5
by Carol Potter - Posted on 23 April 2023
I took my husband this morning and we were seen and treated so quickly..all of the staff are friendly and welcoming. The Dr we saw was very thorough and caring..prescription given and lots of advice! Fantastic service well done !!
Visited April 2023
Review titled Whitstable Medical Practice
Replied on 28 April 2023
Dear Carol Thank you so much for taking the time to provide feedback and we're glad to hear that you feel your husband received a fantastic service from the practice. Your comments will be passed on to the team. Kind regards Joanne Jack Patient Safety and Quality Manager
-
Review titled Great A&E department
Rated 5 stars out of 5
by Kenneth Hooker - Posted on 14 April 2023
When I had a problem with my hand, which swelled up to twice the size they were excellent. The showed great concern and professionalism. Thank you
Visited April 2023
Review titled Whitstable Medical Practice
Replied on 17 April 2023
Dear Mr Hooker Thank you for your kind feedback regarding the care you received in our Urgent Treatment Centre. This will be passed on to the team and I hope that you have now made a full recovery. Kind regards. Joanne Jack Patient Safety and Quality Manager
-
Review titled Wonderful minor injuries unit
Rated 5 stars out of 5
by Anonymous - Posted on 22 March 2023
Found myself visiting this MIU twice recently, first with small child with chest infection and secondly regarding myself and something completely different. Both times received faultless, thorough and caring attention, even in the first instance on a very busy Sunday afternoon with a waiting room crammed with anxious parents with feverish children. I understand why we can't identify staff but wish I could thank some amazing nurses whose people skills matched their professional expertise. There seemed to be such warmth and mutual respect between staff members too. We are incredibly lucky to have these fantastic facilities and wonderful people to support us when we need them. Thank you Whitstable MIU.
Visited March 2023
Review titled Whitstable Medical Practice
Replied on 29 March 2023
Dear Patient Thank you for your review which will be passed on to the whole team. We're sorry to hear that you had reason to visit our Urgent Treatment Centre but glad that you feel you received wonderful care on both your visits. Kind regards Joanne Jack Patient Safety and Quality Manager
-
Review titled Fantastic practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 March 2023
We are very lucky to have this practise, so many great services with helpful and supportive staff who go out of their way to ensure patients are well looked after.
Visited March 2023
Review titled Whitstable Medical Practice
Replied on 29 March 2023
Dear Patient Thank you very much for taking the time to provide feedback. All feedback received is shared with the relevant teams. It's great to hear that you feel well looked after and supported by our staff. Kind regards Joanne Jack Patient Safety and Quality Manager
-
Review titled Great - dermatology
Rated 5 stars out of 5
by Bobby - Posted on 10 February 2023
Cannot praise the dermatology department highly enough. It is the first time in years and years that i felt I was being listened to and not palmed off quickly with the same ineffective prescription. The approach from the doctor was nothing short of the best care available: Un-rushed, informative, caring, supportive and sympathetic. It felt like the best the NHS can offer; Probably, in fact, the best you could get from private healthcare also.
Visited February 2023
Review titled Whitstable Medical Practice
Replied on 13 February 2023
Dear Bobby Thank you so much for taking the time to provide feedback, which will be passed on to the Dermatology team. It's a service we are very proud of and so it's great to hear that you had such a positive experience. Kind regards Joanne Jack Patient Safety and Quality Manager
-
Review titled Brilliant care from the whole practice
Rated 5 stars out of 5
by Margaret Connolly - Posted on 22 February 2023
I’ve got covid and have found it quite scary . I rang the surgery to request a telephone consultation with my GP and the whole experience from the initial telephone call has been faultless , indeed even better than I could have asked for. My GP suggested that my husband drove me to the surgery where I was examined inside our car in the car park . The reassurance that I was given was brilliant. I cannot thank them enough and feel very fortunate to be a patient at Estuary View
Visited February 2023
Review titled Whitstable Medical Practice
Replied on 24 February 2023
Dear Margaret So sorry to hear that you have recently been unwell but glad that you feel you received brilliant care from us. Thank you for taking the time to provide feedback, which will be passed to the team. I hope you are now feeling better. Kind regards Joanne Jack Patient Safety and Quality Manager
-
Review titled Brilliant Service
Rated 5 stars out of 5
by Anonymous - Posted on 14 February 2023
I attended the Medical Centre Walk in Clinic with a foot injury at 8am and was so impressed with the care, attention and speed at which i was seen. Every member of staff from the Dr who saw me to the receptionists and Xray nurse were friendly, informative and helpful. A fine example of a service at its best!!. Thank you.
Visited February 2023
Review titled Whitstable Medical Practice
Replied on 16 February 2023
Sorry to hear about your injury and glad to hear that you feel you received a brilliant service from our team in the Urgent Treatment Centre. Thank you for taking the time to provide feedback and we wish you a speedy recovery! Kind regards Joanne Jack Patient Safety and Quality Manager
-
Review titled Brilliant care from the whole practice
Rated 5 stars out of 5
by Margaret Connolly - Posted on 22 February 2023
I’ve got covid and have found it quite scary . I rang the surgery to request a telephone consultation with my GP and the whole experience from the initial telephone call has been faultless , indeed even better than I could have asked for. My GP suggested that my husband drove me to the surgery where I was examined inside our car in the car park . The reassurance that I was given was brilliant. I cannot thank them enough and feel very fortunate to be a patient at Estuary View
Visited February 2023
Whitstable Medical Practice has not yet replied.