Whitstable Medical Practice
Estuary View Medical Centre, Estuary View Business Park, Boorman Way, Whitstable, Kent, CT5 3SEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Wonderful minor injuries unit
Rated 5 stars out of 5
by Anonymous - Posted on 22 March 2023
Found myself visiting this MIU twice recently, first with small child with chest infection and secondly regarding myself and something completely different. Both times received faultless, thorough and caring attention, even in the first instance on a very busy Sunday afternoon with a waiting room crammed with anxious parents with feverish children. I understand why we can't identify staff but wish I could thank some amazing nurses whose people skills matched their professional expertise. There seemed to be such warmth and mutual respect between staff members too. We are incredibly lucky to have these fantastic facilities and wonderful people to support us when we need them. Thank you Whitstable MIU.
Visited March 2023
Review titled Whitstable Medical Practice
Replied on 29 March 2023
Dear Patient Thank you for your review which will be passed on to the whole team. We're sorry to hear that you had reason to visit our Urgent Treatment Centre but glad that you feel you received wonderful care on both your visits. Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled Fantastic practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 March 2023
We are very lucky to have this practise, so many great services with helpful and supportive staff who go out of their way to ensure patients are well looked after.
Visited March 2023
Review titled Whitstable Medical Practice
Replied on 29 March 2023
Dear Patient Thank you very much for taking the time to provide feedback. All feedback received is shared with the relevant teams. It's great to hear that you feel well looked after and supported by our staff. Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled Great - dermatology
Rated 5 stars out of 5
by Bobby - Posted on 10 February 2023
Cannot praise the dermatology department highly enough. It is the first time in years and years that i felt I was being listened to and not palmed off quickly with the same ineffective prescription. The approach from the doctor was nothing short of the best care available: Un-rushed, informative, caring, supportive and sympathetic. It felt like the best the NHS can offer; Probably, in fact, the best you could get from private healthcare also.
Visited February 2023
Review titled Whitstable Medical Practice
Replied on 13 February 2023
Dear Bobby Thank you so much for taking the time to provide feedback, which will be passed on to the Dermatology team. It's a service we are very proud of and so it's great to hear that you had such a positive experience. Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled Brilliant care from the whole practice
Rated 5 stars out of 5
by Margaret Connolly - Posted on 22 February 2023
I’ve got covid and have found it quite scary . I rang the surgery to request a telephone consultation with my GP and the whole experience from the initial telephone call has been faultless , indeed even better than I could have asked for. My GP suggested that my husband drove me to the surgery where I was examined inside our car in the car park . The reassurance that I was given was brilliant. I cannot thank them enough and feel very fortunate to be a patient at Estuary View
Visited February 2023
Review titled Whitstable Medical Practice
Replied on 24 February 2023
Dear Margaret So sorry to hear that you have recently been unwell but glad that you feel you received brilliant care from us. Thank you for taking the time to provide feedback, which will be passed to the team. I hope you are now feeling better. Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled Brilliant Service
Rated 5 stars out of 5
by Anonymous - Posted on 14 February 2023
I attended the Medical Centre Walk in Clinic with a foot injury at 8am and was so impressed with the care, attention and speed at which i was seen. Every member of staff from the Dr who saw me to the receptionists and Xray nurse were friendly, informative and helpful. A fine example of a service at its best!!. Thank you.
Visited February 2023
Review titled Whitstable Medical Practice
Replied on 16 February 2023
Sorry to hear about your injury and glad to hear that you feel you received a brilliant service from our team in the Urgent Treatment Centre. Thank you for taking the time to provide feedback and we wish you a speedy recovery! Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled Brilliant care from the whole practice
Rated 5 stars out of 5
by Margaret Connolly - Posted on 22 February 2023
I’ve got covid and have found it quite scary . I rang the surgery to request a telephone consultation with my GP and the whole experience from the initial telephone call has been faultless , indeed even better than I could have asked for. My GP suggested that my husband drove me to the surgery where I was examined inside our car in the car park . The reassurance that I was given was brilliant. I cannot thank them enough and feel very fortunate to be a patient at Estuary View
Visited February 2023
Whitstable Medical Practice has not yet replied.
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Review titled Fantastic Practice
Rated 5 stars out of 5
by Pauline Batterbee - Posted on 29 January 2023
Excellent caring service and the best treatment I have ever received. Always take the time to see you at short notice if needed. I am so impressed with it .
Visited January 2023
Review titled Whitstable Medical Practice
Replied on 30 January 2023
Dear Pauline Thank you very much for your fantastic feedback which will be passed on to the team. We're glad to hear that you feel you've received an excellent service. Kind regards Joanne Patient Safety and Quality Manager
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Review titled Amazing practice
Rated 5 stars out of 5
by Sharon - Posted on 09 January 2023
What can I say. Bought my wife to the centre after she had a fall and realised she had substained an injury to her arm. After triage and an x-ray, it was confirmed she had broken it. The service and care she received was exceptional, and a credit to the NHS. Thank you all, so much.
Visited January 2023
Review titled Whitstable Medical Practice
Replied on 11 January 2023
Dear Sharon Sorry to learn or your wife's injury and we wish her a very speedy recovery! Thank you for your comments, which will be passed on to the team in our Urgent Treatment Centre. Kind regards Joanne Patient Safety and Quality Manager
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Review titled Terrific service
Rated 5 stars out of 5
by Anonymous - Posted on 12 December 2022
I attended the centre following a fall and resultant shoulder injury. I was seen, x-rayed, diagnosed and on my way home in just over an hour. Everybody I saw was very professional yet friendly in their treatment of me. The NHS comes under so mush criticism nowadays it is a pleasure to report that centres such as this provide a first class service. Thank you.
Visited December 2022
Review titled Whitstable Medical Practice
Replied on 12 December 2022
Sorry to learn of your fall and the need to attend our Urgent Treatment Centre but I'm glad to hear that you feel you received a first class service. Thank you very much for your feedback which will be passed on to the team. Wishing you a speedy recovery. Kind regards Joanne Jack Patient Safety and Quality Manager