Whitstable Medical Practice
Estuary View Medical Centre, Estuary View Business Park, Boorman Way, Whitstable, Kent, CT5 3SEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled High praise
Rated 5 stars out of 5
by Linda - Posted on 17 August 2022
No appointments at own gp, been suffering for 10 days, feeling dreadful. Advised could attend Estuary View or QEQM Urgent Treatment Medical Centres, chose Estuary View. Was very busy. Overall 2&1/2 hours wait and Consultation, but very good service. All staff very efficient, pleasant, take time to listen to you, helpful even under pressure. Seen for triage then a consultation, advised have uti, prescription sent electronically to my usual pharmacy, picked up within 1/2 hour. Excellent service, welcoming building, well signposted, free parking, very clean waiting room, water cooler available and cafe across the hall if needed. In these times of bad reviews of the NHS - 4 star service.
Visited August 2022
Review titled Whitstable Medical Practice
Replied on 18 August 2022
Dear Linda Thank you very much for taking the time to provide feedback and we're glad to hear that you felt you received an excellent service. Your comments will be passed on to our team in the Urgent Treatment Centre. Joanne Patient Safety and Quality Manager
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Review titled Great practice
Rated 5 stars out of 5
by Suzie Bruney - Posted on 28 August 2022
I recently visited your surgery as a visitor to Whitstable. I can’t tell you how impressed I was with the service and attention I received. From the lady outside helping with iPad registration through to lovely Doctor, and all the staff in between, my visit was made comfortable, efficient and extremely swift. The whole team are both friendly and professional and I hope my gratitude can be passed on to them. I’ve never before experienced such great & speedy service at a walk in/treatment centre. Thanks again. I appreciate you all
Visited August 2022
Review titled Whitstable Medical Practice
Replied on 30 August 2022
Dear Suzie Thank you so much for taking the time to provide such great feedback and this will be passed on to the team in our Urgent Treatment Centre. I'm sorry to hear that you needed medical attention whilst visiting Whitstable and glad that we were able to help. Thanks again for your feedback. Joanne Patient Safety and Quality Manager