Whyburn Medical Practice
Curtis Street, Hucknall, Nottingham, NG15 7JEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice nurse
Rated 5 stars out of 5
by James d brothwell - Posted on 12 November 2024
The nurse tat I saw today was very professional and helpful and made me feel at ease. She explained things realy well. My appointment was on time.
Visited November 2024
Whyburn Medical Practice has not yet replied.
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Review titled Very Efficient Service
Rated 5 stars out of 5
by Anonymous - Posted on 25 October 2024
The nurse was very helpful, friendly and efficient. Another very goid experience for me at the surgery.
Visited October 2024
Whyburn Medical Practice has not yet replied.
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Review titled Appalling
Rated 1 star out of 5
by Anonymous - Posted on 16 October 2024
After being with this practice over 40 years I have never been so disgusted with the uncaring attitude of the Receptionists and gps. They are supposed to provide a service a d in their job care! I had a phone appointment - no time given just anytime in the day - I explained I will be in a classroom at work will they try if I missed a call. I was assured they would try several times. I missed the call and could not hear/understand the message left. I rang back and explained this and asked for a call back as I didn't know what the gp had said. No call - surprise! I went in just after 4.30 and told not down for a call back the gp had rung and left a message. Despite my explanation that I had rung and said I couldn't hear the message and that although a prescription was to be issued, my request for it to be on repeat was ignored as was my request for it to be increased as my nerve pain had become worse. The receptionists were so uncaring, very quick to offer me a complaint form when I asked to see the practice manager (whom conveniently had just left) and refused to message the gp to ask if he could kindly ring me. What happened to providing a service and caring? So got to ring and be in a queue for at least half an hour or queue outside - again! Am disgusted.
Visited October 2024
Whyburn Medical Practice has not yet replied.
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Review titled Great mental health review
Rated 5 stars out of 5
by Sarah Naylor - Posted on 16 October 2024
I felt quite anxious as it was my first mental health review since switching to this practice recently and I didn’t know what to expect, but I was made to feel really comfortable. Time was taken to listen to me properly, and I left feeling that it had been a really positive and worthwhile interaction. Thank you so much for your time and care.
Visited October 2024
Whyburn Medical Practice has not yet replied.
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Review titled No appointments
Rated 1 star out of 5
by Debs - Posted on 17 July 2024
You never get appointments at this practice. I understand the NHS is currently strained but so are the individuals calling to book appointments! They keep saying respect our staff but the practice obviously needs to remind their receptionists to accord the same respect to patients. Their current attitude is disrespectful, unapologetic and lack empathy. I have been with this practice less than a year and I call at 8am but never get offered same day appointment. We are full to capacity is the usual response. Please can you explain the criteria for offering same day appointments? Trying again today, I have been on the line since 8am, number 2 on the queue. As I type this at 8:46, I am still in queue position 1, no one is answering the call.
Visited July 2024
Whyburn Medical Practice has not yet replied.
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Review titled No appointments
Rated 1 star out of 5
by Anonymous - Posted on 23 July 2024
It is impossible to get appointments. I get that the NHS is under pressure but if you phone in at 8am no one answers. I have waited on the phone for 45mins in queue position 4. I went in to book a future appointment and was told that I need to come in at 8am to book one. It seems a bit bizarre that to book an appointment they don’t use the telephone but require you to come into the surgery. What a huge waste of my time! Their appointment system doesn’t help those who need to be at work at 8am or those without transport. The receptionist I dealt with could do with some training as her manner of communication was poor and lacked empathy.
Visited July 2024
Whyburn Medical Practice has not yet replied.
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Review titled Fabulous service
Rated 5 stars out of 5
by Louise - Posted on 25 June 2024
A massive thank you to Joanne for a prompt response and helping get an appointment which was required urgently. Joanne went above and beyond to get this sorted for my partner. What a fabulous service, thank you again Joanne
Visited June 2024
Review titled Whyburn Medical Practice
Replied on 01 July 2024
Thank you for your kind comments, these have been passed to the staff members concerned. We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Unprofessional attitude of the receptionist
Rated 1 star out of 5
by Anonymous - Posted on 25 June 2024
Hello, I called on the 25th of June 2024 around 14:30 the practice to get an appointment for my little one. This is not the first I don’t get an appointment even though the matter is urgent. instead I have bee asked to see a GP in the nearest walk in center or an A&E and not to call the 111 since they will redirect me again to the practice. The receptionist today treated me in a disrespectful and unprofessional manner making me feel like the most un responsible parent ever. The language used in the call was quite harsh, at some point even rude. Never felt like this with a customer service.
Visited June 2024
Review titled Whyburn Medical Practice
Replied on 01 July 2024
Thank you for your comments, I am sorry you were dissatisfied with the service you received. If you would like this to be looked into further please contact Rebecca Dabell at Whyburnmedicalpractice@nhs.net We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Insensitive receptionist
Rated 3 stars out of 5
by Anonymous - Posted on 20 June 2024
I visited this morning to have my babies 3rd set of vaccinations. I was 5 minutes late due to having to walk a distance because there was no parking spaces close by. The receptionist told me that I may not be seen because I was late. 5 minutes?!? Because of something out of my control. I cannot believe that a receptionist working at a doctor’s surgery would have such insensitivity. As a new mum with a small baby trying her best, it was massively stressful hearing that I might not be able to have her vaccines done. With so much mental health focus at the moment, was this stress really necessary? The best part was, the nurse was still with the previous patient so it’s not like she had to wait for us to get there. Was it so hard for the receptionist to reword her statement and say it’s okay they’re running a bit late anyway. Even to offer a solution, like we’ll squeeze you in, but nothing. We were seen 2 minutes later.. because there was no issue with me being late whatsoever. As someone who has previously been messed about by this surgery having appointments cancelled with no warning or explanation, I think being 5 minutes late is acceptable. Even hospitals allow this grace, not this ridiculous receptionist though. I think she needs a little retraining on how to talk to people, especially working in a job like this.
Visited June 2024
Review titled Whyburn Medical Practice
Replied on 01 July 2024
Thank you for your comments, I am sorry you were dissatisfied with the service you received. If you would like this to be looked into further please contact Rebecca Dabell at Whyburnmedicalpractice@nhs.net We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Don’t bother trying to call
Rated 1 star out of 5
by Anonymous - Posted on 07 May 2024
My babies 12 week vaccinations were cancelled even after being booked in for over 4 weeks. Called several times and waited a ridiculous amount of time in the queue to finally book it in for a second time two weeks later. Fast forward a week and this has been cancelled again. No explanation, no rescheduled appointment, nothing. I have been trying to call for 2 hours and get the same ‘due to exceptionally high call volumes’ message every single time. How is anyone meant to ever be seen if they can’t even get through to talk to someone?
Visited May 2024
Review titled Whyburn Medical Practice
Replied on 01 July 2024
Thank you for your comments, I am sorry you were dissatisfied with the service you received. If you would like this to be looked into further please contact Rebecca Dabell at Whyburnmedicalpractice@nhs.net We are always grateful for patient feedback and appreciate the time you have taken to provide this.