Willow Bank Surgery
Meir Primary Care Centre, Weston Road, Meir, Stoke-on-Trent, Staffordshire, ST3 6ABContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Professional staff but late appointment
Rated 4 stars out of 5
by Anonymous - Posted on 05 January 2025
I had a 10.35 appointment but was not seen until 11.15, although I was notified of a delay at the booking in screen. The doctor did apologise for the delay. He was very good, thorough and informative, listening to my problem before the consultation. Overall a positive appointment despite the delay
Visited January 2025
Willow Bank Surgery has not yet replied.
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Review titled Late
Rated 4 stars out of 5
by Anonymous - Posted on 18 January 2025
Appointment was for 11.30am, however never got seen until 12.10. However the nurse practitioner was very good and overall was happy with my appointment.
Visited January 2025
Willow Bank Surgery has not yet replied.
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Review titled Great service provided
Rated 5 stars out of 5
by Daniel Carey - Posted on 07 January 2025
Seen by the practice nurse given very thorough examination given paperwork for blood tests which I managed to get at Meir Medical Centre for that afternoon
Visited January 2025
Willow Bank Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 January 2025
My mother had a appointment to see her GP at 10am She went in on time . Her GP was very pleasant was very professional . He did a complete review on Her medication, He asked if she needed any further help has her mobility is not very good. Would definitely recommend this Surgery.
Visited January 2025
Willow Bank Surgery has not yet replied.
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Review titled Shocking
Rated 1 star out of 5
by Lee Mainwaring - Posted on 16 January 2025
This service provided by Willow Bank Surgery is totally and utterly abismal nobody knows what's going on and I did not attend my appointment due to wrong appointment times which nobody cares and also I received a call about my swollen leg which I have not it was my left arm ,I was then referred to the North Staffs and when I went to make a appointment it was cancelled by Willow Bank Surgery? So I rang Willow Bank and they could not explain why ,3hours of telephone calls and wrong appointment times so I gave up and went home ,very very poor service, I will be taking it further many thanks
Visited January 2025
Willow Bank Surgery has not yet replied.
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Review titled Good service
Rated 4 stars out of 5
by Anonymous - Posted on 18 January 2025
Had a appointment at 9:00 am which was on time. The nurse was very thorough and answered my questions precisely. Very impressed.
Visited January 2025
Willow Bank Surgery has not yet replied.
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Review titled Very satisfied
Rated 5 stars out of 5
by Anonymous - Posted on 15 January 2025
Got an appointment on the day, after ringing at lunchtime as there was a cancellation. Arrived on time, but surgery was running late. Seen by doctor and had a thorough examination,and he explained fully the reason for my symptoms. .
Visited January 2025
Willow Bank Surgery has not yet replied.
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 09 January 2025
I had an appointment with the Nurse regarding my bloods. I asked about other pressing worries I had. She was great. She asked a doctor to come in and she was thorough, approachable and listened to my feelings . Both staff were brilliant. Professional but empathetic.
Visited January 2025
Willow Bank Surgery has not yet replied.
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Review titled Poor Service from the doctors
Rated 1 star out of 5
by Anonymous - Posted on 15 January 2025
The reception staff are lovely, polite and vey helpful. The problem is my doctor, very rude, condescending, nasty and forceful. She doesn’t listen and treats you like you are something she stepped in. Never felt so belittled in my life.
Visited January 2025
Willow Bank Surgery has not yet replied.
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Review titled Getting Better
Rated 5 stars out of 5
by Carol Gibben - Posted on 18 January 2025
Dr R was fantastic as always, sorted everything that was needed, this practice is getting lots better.
Visited January 2025
Willow Bank Surgery has not yet replied.