Willow Bank Surgery
Meir Primary Care Centre, Weston Road, Meir, Stoke-on-Trent, Staffordshire, ST3 6ABContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice as always
Rated 5 stars out of 5
by Tracey Robertson - Posted on 05 April 2025
Saw nurse practitioner she was extremely helpful, empathic and thorough. Also had call from receptionist later on to follow up on my appt and book others.
Visited April 2025
Willow Bank Surgery has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Enwongoabasi Nicholas - Posted on 09 April 2025
I had a good experience during my visit. The doctor listened effectively and answered all the questions I had concerning the pain on my lower tummy, gave next steps .Would recommend this practice.
Visited April 2025
Willow Bank Surgery has not yet replied.
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Review titled Very bad practice
Rated 1 star out of 5
by Amira - Posted on 03 April 2025
She doesn't know why I am here, and took long time to check my details on a very slow computer (as she described it). She gives me a pen to write my next appointment address although I don't know how to spell it and suppose to text me or write it herself. Every time I ask her question she interrupts me by saying one second. I wasn't happy or satisfied at all with this practice.
Visited April 2025
Review titled Willow Bank Surgery
Replied on 08 April 2025
Dear Amira, Thank you for taking the time to share your feedback with the practice. I am sorry to hear that you were disapponted with this encounter at the surgery. I am happy to discuss this further if you wish to do so. Please contact the reception to arrange. Kind regards, Bev Heath Practice Manager
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Review titled Listened to my problem
Rated 5 stars out of 5
by Mike Cox - Posted on 02 April 2025
Spoke with reception . She was very friendly and understanding. Got appointment at Greendock Street later in the morning. Nurse very comforting and prescribed what I need and I was called in a few minutes early.
Visited April 2025
Willow Bank Surgery has not yet replied.
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Review titled Poor at best
by Steven - Posted on 17 April 2025
Visited the doctor, actually saw a nurse, she didn't seem to listen and sent me for blood tests, after the test had a call from willow bank to book me in regarding blood test results. I took a evening off work and attended. The nurse didn't know why I was there so I explained that I had blood tests a 2 weeks ago, her reply was "I don't know why you have been sent to me I don't usually do blood test results" the nurse couldn't explain part of my results because, as she said "I'm not a doctor" so I left, having list half a day's pay and no wiser. I called willow bank to complain and was told I would get a call at half past 5, this never happened, the next day I called to ask why I hadn't been called, I was told I would get a call back, still haven't, still don't know what's going on and half a day's wages down. It's shocking that this passed as health care, my wife and kids moved from this doctors for similar reasons, I will be joining them
Visited April 2025
Willow Bank Surgery has not yet replied.
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Review titled Doctor
Rated 2 stars out of 5
by Anonymous - Posted on 15 April 2025
Had appointment whilst there asked about my blood results doctor said yes I can see on screen that need to talk about results but I would have to make another appointment I ask why she said she hadn’t enough time. But she was 10 minutes later coming in. What would have happened if I was 10 minutes later, not impressed with this service.
Visited April 2025
Willow Bank Surgery has not yet replied.
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Review titled Positive experience with nurse practitioner
Rated 4 stars out of 5
by Anonymous - Posted on 27 March 2025
Despite being disheartened at being 29th in the queue at 8am, by 8.35 the helpful receptionist had got me an appt that afternoon in Longton. The surgery there is clean and tidy and the receptionist was lovely. The male nurse practitioner was extremely thorough and actually read my medical history which was novel! On time, and very well taken care of on this visit. Isn't always the case with the GPs
Visited March 2025
Willow Bank Surgery has not yet replied.
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Review titled Great GP
Rated 5 stars out of 5
by Anonymous - Posted on 22 March 2025
Very attentive! Ensured I was happy and comfortable with the care I received! The lady who saw me made my visit much better than I expected.
Visited March 2025
Willow Bank Surgery has not yet replied.
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Review titled The standard of Professional service.
Rated 4 stars out of 5
by Kayode Oladejo - Posted on 21 March 2025
The staff seen on the day of my appointment acted professionally. She shown the depth understanding of the nature of my clinical issue. She listened to my opinion and gave response to my questions.
Visited March 2025
Willow Bank Surgery has not yet replied.
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Review titled Nurse practitioner
Rated 4 stars out of 5
by Anonymous - Posted on 29 March 2025
My son was having an injection as the nurse was very friendly and chatty, she joked with him and put him at ease and it was really nice to see.
Visited March 2025
Willow Bank Surgery has not yet replied.