Willow Bank Surgery
Meir Primary Care Centre, Weston Road, Meir, Stoke-on-Trent, Staffordshire, ST3 6ABContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Exceptional Care and Expertise in My GP Clinic
Rated 5 stars out of 5
by Zohreh - Posted on 03 April 2024
I had the pleasure of being seen by the advanced nurse practitioner at our GP clinic last month, and I must say she was exceptional. Her depth of knowledge, coupled with her compassionate approach, made me feel at ease and well-cared for throughout my appointment. She took the time to listen to my concerns, thoroughly explained my treatment options, and answered all my questions with patience and clarity. Her professionalism and dedication to patient care truly stand out, and I am grateful for the excellent service she provided. She is a valuable asset to our GP team, and I highly recommend her to anyone seeking quality healthcare.
Visited March 2024
Review titled Willow Bank Surgery
Replied on 08 November 2024
Dear Zohreh, Thank you for taking the time to post your positive feedback, we are very happy to hear that you received an excellent service from one of our advanced nurse practitioners. We greatly appreciate your comments and will feed these back to the practice team. The practice team is passionate about delivering a high-quality service and outstanding care to our patients. Kind Regards, Bev Heath - Practice Manager
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 08 March 2024
I’ve had an appointment with one of the doctors and she was lovely and understanding and wasn’t trying to rush me as it happened to me in the last with others GP practices . I was able to explain everything I’m going through and there is a plan in place for me to get better
Visited March 2024
Review titled Willow Bank Surgery
Replied on 08 November 2024
Dear Patient, Thank you for taking the time to post your positive feedback, we are very happy to hear that you received an excellent service from our practice. We greatly appreciate your comments and will feed these back to the practice team. The practice team is passionate about delivering a high-quality service and outstanding care to our patients. Kind Regards, Bev Heath - Practice Manager
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 February 2024
Excellent doctor made me feel comfortable keep talking to me so it stopped me thinking about the pain was really happy
Visited February 2024
Review titled Willow Bank Surgery
Replied on 08 November 2024
Dear Patient, Thank you for taking the time to post your positive feedback, we are very happy to hear that you received an excellent service from our practice. We greatly appreciate your comments and will feed these back to the practice team. The practice team is passionate about delivering a high-quality service and outstanding care to our patients. Kind Regards, Bev Heath - Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by Vikki lawton - Posted on 06 February 2024
Doctor was brilliant, understood how I was feeling and sorted it straight away . Explained everything I needed to no and was very happy to help .
Visited February 2024
Review titled Willow Bank Surgery
Replied on 08 November 2024
Dear Vikki, Thank you for taking the time to post your positive feedback, we are very happy to hear that you received an excellent service from our practice. We greatly appreciate your comments and will feed these back to the practice team. The practice team is passionate about delivering a high-quality service and outstanding care to our patients. Kind Regards, Bev Heath - Practice Manager
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Review titled Superfast in an emergency
Rated 5 stars out of 5
by Anonymous - Posted on 12 February 2024
I spoke to a Doctor who kindly rang me as promised and she gave me advice and I got an emergency pack like immediately at the Pharmacy. Thanks to staff and Management also. Always a great service here that's why they are in such demand.
Visited February 2024
Review titled Willow Bank Surgery
Replied on 08 November 2024
Dear Patient, Thank you for taking the time to post your positive feedback, we are very happy to hear that you received an excellent service from our practice. We greatly appreciate your comments and will feed these back to the practice team. The practice team is passionate about delivering a high-quality service and outstanding care to our patients. Kind Regards, Bev Heath - Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 February 2024
I have been looked after very well. Seen doctors today for menopausal symptoms and support was provided very well.
Visited February 2024
Review titled Willow Bank Surgery
Replied on 08 November 2024
Dear Patient, Thank you for taking the time to post your positive feedback, we are very happy to hear that you received an excellent service from our menopause specialist. We greatly appreciate your comments and will feed these back to the practice team. The practice team is passionate about delivering a high-quality service and outstanding care to our patients. Kind Regards, Bev Heath - Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Carolyn - Posted on 17 January 2024
It was my first time visiting longton primary care Center. There was plenty of parking places and the self check in was easy on the screens. The wait time was not too long and the staff and doctor visited was very professional, nice and helpful with answering any questions I had.
Visited January 2024
Review titled Willow Bank Surgery
Replied on 19 January 2024
Dear Carolyn, Thank you very much for sharing your lovely feedback regarding your recent visit to our practice. All of the staff will be very pleased to hear that you had a such a positive experience, and I will ensure that this is relayed to them. Kind regards, Bev Heath Practice Manager
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Review titled Excellent Practice
Rated 5 stars out of 5
by Chris - Posted on 25 January 2024
I attended for travel vaccination and received an excellent service, all organised in a few days and the nurse was very informative regarding the correct vaccines required and the back for each regarding guidelines to protect against actions that could result in being exposed to the potential viruses
Visited January 2024
Review titled Willow Bank Surgery
Replied on 21 May 2024
Dear Chris, Thank you for your most positive feedback regarding your travel vaccination appointment. We will ensure that this is relayed back to the practice nurse and shared with the whole team. Your review is much appreciated. Kind regards, Bev Heath Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Julie Kinsey - Posted on 18 January 2024
I have waited 8 weeks to see the most amazing menopause doctor. She is absolutely brilliant and listened to me and explained everything so well. I felt so relaxed and more importantly so relieved that she could help me. I would certainly recommend anyone struggling with the menopause make an appointment to see her. Please don’t do as I did and put up with things for years. She’s there to help and will do.
Visited January 2024
Review titled Willow Bank Surgery
Replied on 08 November 2024
Dear Julie, Thank you for taking the time to post your positive feedback, we are very happy to hear that you received an excellent service from our menopause specialist. We greatly appreciate your comments and will feed these back to the practice team. The practice team is passionate about delivering a high-quality service and outstanding care to our patients. Kind Regards, Bev Heath - Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Roxanne Ingle - Posted on 13 December 2023
I had the contraceptive implant fitted today for the first time and the practitioner made me feel at ease and comfortable.
Visited December 2023
Review titled Willow Bank Surgery
Replied on 04 January 2024
Dear Roxanne, Thank you very much for your feedback about your recent visit to the surgery. It is very good to know that you had a positive experience. I will make sure this is passed to the clinician and will share with the rest of the practice team. Kind regards, Bev Heath Practice Manager