Willow Wood Surgery
Crook Lane, Winsford, Cheshire, CW7 3GYContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Willow Wood Surgery.
Reviews
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Review titled Excellent patient care
Rated 5 stars out of 5
by Derek Bartles - Posted on 05 March 2025
I have recently had to make numerous appointments at the surgery and the care I have received has been outstanding, nothing seems to be too much trouble from the reception to the medical care. I am treated with lots of respect and dignity which is always appreciated. Fantastic surgery keep up the good work.
Visited March 2025
Willow Wood Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by DororhyPlumb - Posted on 24 March 2025
The receptionist was extremely supportive and helpful which reassrred me and made me feel listened to and respected, thank you.
Visited March 2025
Willow Wood Surgery has not yet replied.
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Review titled Great practice and staff
Rated 5 stars out of 5
by Susan Sullivan - Posted on 20 March 2025
The ladies who work at this practice are just brilliant so helpful and kind in what can be a difficult situation but these ladies are great and today staff could not have been more helpful thank you so much for helping me with my hospital appointment
Visited March 2025
Willow Wood Surgery has not yet replied.
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Review titled Fantastic Medical Practice
Rated 5 stars out of 5
by Carol Bartles - Posted on 26 March 2025
Over the last 20 months my husband and myself have had to make many visits and phone calls to the surgery for various medical problems. On each occasion we have needed a specific service and we have always been given help and advice and treated with respect on our specific needs from the medical staff right through to the Admin staff. Thank you very much to you all.
Visited March 2025
Willow Wood Surgery has not yet replied.
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Review titled The person was really helpful
Rated 5 stars out of 5
by Michelle - Posted on 20 March 2025
I rang up after asking for health letters and she was so helpful and really customer focused. I really appreciate her help. I did try to add you name but I was told I couldn't. If you need a reference I would give you one.
Visited March 2025
Willow Wood Surgery has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by John Malam - Posted on 27 March 2025
I’ve been a patient at Willow Wood surgery for many years, as has my family. The standard of care we have received on all our visits, from minor ailments to more serious issues, has been exemplary. We are indeed fortunate to have such a practice in our community.
Visited March 2025
Willow Wood Surgery has not yet replied.
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Review titled Staff “reception”
Rated 1 star out of 5
by Kelsey - Posted on 13 January 2025
Absolutely appalling behaviour from the staff very rude have no respect at all speak to you as if your a stupid human, not helpful at all I feel tiny when communicating with them that’s how disrespectful and disgusting they are towards people, my mother just went aswell as what I have experienced with there attitude and she has came back saying the same there just very rude and I would love to take the time to change GP
Visited January 2025
Review titled Willow Wood Surgery
Replied on 13 January 2025
Dear patient, Thank you for your feedback. Please can you ring the practice on 01606 861120 and request to speak to a Manager so we can discuss your concerns.
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Review titled Poor
Rated 2 stars out of 5
by Anonymous - Posted on 14 September 2024
Receptionist told me Dr would not see me as they did not treat this anymore and to go to the chemist . Chemist told me this was wrong I needed to see a Dr and wrote a note saying I needed P O M ,this did not go down well and was told quite abruptly to go home and wait for a call from Dr . Dr called and was very thorough as symptoms are similar to stroke, collected medication , this all took place at Willow wood , just before 5pm phone call from asking why I had not turned up to see the Chemist ? What a mess , chemist and Dr 10 out of 10 receptionist 0
Visited September 2024
Review titled Willow Wood Surgery
Replied on 17 September 2024
Dear patient, Thank you for your feedback. Please can you ring the practice on 01606 861120 and request to speak the Practice Manager so we can discuss your concerns.
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Review titled Receptionist is a horror
Rated 1 star out of 5
by Anonymous - Posted on 25 April 2024
Called up for an appointment the elderly receptionist who is obviously under the illusion she is a qualified Dr refused to listen to my request and told me to go to a pharmacist Furious I went to the surgery to be greeted abruptly after standing for 7 minutes to be told by the same receptionist who has clearly been here that long she feels she controls the system to go to the pharmacy Didn’t get her name but maybe she needs to retire or realise she isn’t a doctor Vile I have now requested to change drs
Visited April 2024
Review titled Willow Wood Surgery
Replied on 25 April 2024
I am sorry to read your review and that you felt your recent experience with Willow Wood Surgery was not a positive one. Pharmacies now offer a fantastic new service called "Pharmacy First". The new Pharmacy First service, launched 31 January 2024, means that patients across England can now get prescription-only treatment for seven common conditions at their local high street pharmacy, without needing to see a GP. These include - otitis media, Impetigo, insect bites, UTIs, Shingles, Sinusitis, and sore throats. The Pharmacy is also able to offer advice on common symptoms such as coughs, and colds. This is a brilliant way patients can access the medication they need without waiting to see a GP. If the Pharmacist feels a patients symptoms do need a GP review they will refer the patient back to the practice and an appointment will be made. If you would like to discuss your experience further please do contact Harriet on 01606 861120. Kind Regards Harriet Business Support Manager
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Review titled Reception staff
Rated 5 stars out of 5
by Anonymous - Posted on 22 April 2024
Came in to see the Dr for the first time in a while , lovely girl in reception very helpful and polite. A patient in the waiting room was quite unwell the young girl came straight out and was very caring, very refreshing to see such attitude from her . she got the patient water and talked to her whilst she waited Well done
Visited April 2024
Review titled Willow Wood Surgery
Replied on 25 April 2024
Hello Thank you for your review, I have shared this with our admin team. Kind Regards Harriet Support Manager