Willowbrook Medical Practice
Brook Street, Sutton-in-Ashfield, Nottinghamshire, NG17 1ESContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Pre appointment
Rated 1 star out of 5
by Tina dickinson - Posted on 13 January 2023
9days ago I asked to see a gp, was told by receptionist I couldn’t but she could book me a pre appointment which was by phone call . Today (Friday 13th January ) I’ve waited in all day for the call, which has not happened . I have arthritis and wanted to see someone about it as I’m struggling . I’m also a carer for my husband . If I can’t do things for myself how am I to help my husband ?
Visited January 2023
Review titled Willowbrook Medical Practice
Replied on 26 June 2023
Dear Tina, thank you for your comments, I am sorry you were dissatisfied with the service you received. To enable me to look into this further would you please contact Stephanie Chapman at our practice to discuss the issues you have raised. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Jonathan Cummins - Practice Manager
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Review titled Shocking rude telephone staff
Rated 1 star out of 5
by Anonymous - Posted on 08 December 2022
This practice goes from bad to worse. The telephone staff are rude and inconsiderate. The waiting times are ridiculous. 40 minute wait with 2 in a queue. This is the worst GP surgery in Nottinghamshire.
Visited December 2022
Review titled Willowbrook Medical Practice
Replied on 20 December 2022
Thank you for taking the time to review our practice. We value all patient feedback and we are sorry to hear that your experience with us did not meet your expectations. If you would like to discuss this further, please contact our Assistant Practice Manager on 01623 440018, after 10am when our lines are less busy. ^Team Willowbrook