Willows Health
184 Coleman Road, Leicester, Leicestershire, LE5 4LJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Practice
Rated 3 stars out of 5
by Anonymous - Posted on 04 October 2023
I was advised by the pharmacist at the surgery. His advice was clear, delivered in a friendly supportive way. I felt confident about him.
Visited October 2023
Review titled Willows Health
Replied on 29 October 2023
Dear Valued patient, Thank you for taking the time to share your positive experience with us. We are glad to hear that our pharmacist was able to provide you with clear and friendly advice during your visit. Your confidence in our team means a lot to us and we hope to continue providing you with excellent service in the future. Again, thank you for taking the time to leave us a review. Kindest regards, Sarah. Patient Engagement Team, Willows Health.
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Review titled Practise. Can be better
Rated 3 stars out of 5
by Anonymous - Posted on 05 October 2023
Since. The merge it has got worse to gt thro to doctors. I have recently rang to cancel app due to work, each time over 40 mins waiting to gt thro and still. Couldn't. The practise needs to look at. It's access for patients. Regrettably out experience has gone down hill and we really need. To see an improvement
Visited October 2023
Review titled Willows Health
Replied on 03 January 2024
Dear Anonymous, We truly appreciate you sharing your recent experiences with us. We understand the frustration caused by the long wait times when trying to reach our practice. Please accept our sincere apologies for the inconvenience you have faced. We are aware of the telephony issues and have been actively working to streamline our processes to improve call wait times. It's important to note that the number of calls we receive is beyond our control, but we are committed to finding solutions to enhance the accessibility for our patients. Your feedback is invaluable, and we are dedicated to making the necessary improvements to ensure a better experience for everyone. We genuinely appreciate your patience and understanding, and we hope to regain your trust by delivering a more positive experience in the future. Warm regards, Sarah. Patient engagement officer Willows Health.
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Review titled Commendable practice
Rated 4 stars out of 5
by IBK - Posted on 09 October 2023
The Doctor is very welcoming interactive and gives listening ear. The environment is quite comforting as well. Other hospital staff are very accommodating too.
Visited October 2023
Review titled Willows Health
Replied on 29 October 2023
Dear IBK, Thank you for taking the time to share your experience of our services. We are thrilled to hear that our doctor was welcoming and interactive, and that you found the environment comforting. We strive to provide exceptional care to all of our patients, and we are glad that you felt listened to during your visit. We also appreciate your kind words about hospital staff. We believe that a positive and accommodating environment is essential to healthcare services. Thank you again for choosing our practice for your healthcare needs. We hope your next experience at practice is also positive. Kindest regards, Sarah. Patient Engagement Team, Willows Health.
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Review titled Friendly seevice
Rated 4 stars out of 5
by Anonymous - Posted on 03 October 2023
The staffs were extemely helpful in connecting me with the doctor when I had informed them about my situation
Visited October 2023
Review titled Willows Health
Replied on 29 October 2023
Dear valued patient, Thank you for taking the time to share your experience with us. We are pleased to hear that our staff were able to assist you in connecting with the doctor and provide you with the help you needed during your visit. Our team is dedicated to providing exceptional service and support to our patients, and we are glad to hear that we were able to meet your expectations. Thank you for choosing our services, and we look forward to continuing to serve you in the future. Best regards, Sarah. Patient Engagement Team, Willows Health.
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Review titled Excellent surgery
Rated 5 stars out of 5
by David Bolton - Posted on 09 October 2023
The Doctors and staff at Willowbrook are respectful, helpful and prompt, a great all round practice that I fully recommend. No complaints, thank you.
Visited October 2023
Review titled Willows Health
Replied on 29 October 2023
Dear Mr Bolton, Thank you for taking the time to share your positive experience with Willowbrook Medical Centre. We are thrilled to hear that our doctors and staff were able to provide you with respectful, helpful, and prompt service. At Willowbrook Medical Centre, we strive to provide our patients with the highest level of care possible, and we are delighted that we were able to meet your expectations. Thank you for recommending our practice, and we look forward to continuing to provide you with excellent care in the future. Best regards, Sarah. Patient Engagement Team, Willows Health.
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Review titled Referral
Rated 5 stars out of 5
by Susan renshaw - Posted on 04 October 2023
After waiting to see a cardiologist for 11weeks thinking I might have a problem with a heart valve after being told by my Doctors. Then being told the the cardiologist did not want see me was a bit of a worrying time .making another appointment with the doctor was seen by a very nice trainee nurse and had time to ask all the right guestions then brought in a doctor who reassured me of no valve issue and put my mind to rest . Explaining very clearly the way forward .it would be nice to see the same doctor each time but I now that might be difficult.
Visited October 2023
Review titled Willows Health
Replied on 03 January 2024
Dear Susan Renshaw, Thank you for sharing your experience with us. We are glad to hear that our team was able to provide you with the reassurance and care that you needed during your visit. We understand that the wait time and uncertainty can be stressful, and we appreciate your patience and understanding throughout the process. We will certainly take your feedback into consideration and strive to ensure that you receive consistent care from the same doctor whenever possible. Your comfort and peace of mind are important to us, and we are committed to providing the best possible care for all our patients. If you have any further questions or concerns, please don't hesitate to reach out to us. We value your feedback and look forward to assisting you at practice. Warm regards, Sarah. Patient Engagement Officer, Willows Health.
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Review titled Prompt response
Rated 4 stars out of 5
by Hephzibah Paul - Posted on 06 October 2023
I’m glad to be registered to this practice. For quite some time I’ve been getting prompt responses and appointments to issues including those that are emergency to me. Thank you and keep up the good work. Love xx
Visited October 2023
Review titled Willows Health
Replied on 29 October 2023
Dear Hephzibah Paul, Thank you for your kind words and positive feedback regarding our practice. We are delighted to hear that you have been receiving prompt responses and appointments, even for emergency issues. Providing efficient and timely service is one of our top priorities, and your satisfaction is our ultimate goal. We truly appreciate your support and encouragement. If there is anything else we can assist you with, please do not hesitate to contact us. Thank you once again for choosing our practice. We look forward to continuing to provide you with exceptional care. Best regards, Sarah. Patient Engagement Team, Willows Health.
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Review titled Interested Doctor
Rated 4 stars out of 5
by Elizabeth Lee - Posted on 09 October 2023
A Doctor from the Practice rang me Friday afternoon to tell me that I had a urine infection and that they had sent a Prescription through to my pharmacy. They then went on to discuss future treatment with me. Felt that they were really interested in helping me.
Visited October 2023
Review titled Willows Health
Replied on 29 October 2023
Dear Ms Lee, Thank you for taking the time to share your experience with us. We appreciate your feedback and are glad to hear that the doctor from our practice promptly contacted you regarding your urine infection. It's great to know that they not only provided you with a prescription but also took the time to discuss future treatment options with you. At our practice, we strive to prioritise the well-being and satisfaction of our patients. Your positive remarks about feeling genuinely supported and cared for by our doctor are truly encouraging. We look forward to continuing to provide you with the highest level of care and support in the future. If you have any further questions or concerns, please do not hesitate to contact us. Best wishes, Sarah. Patient Engagement Team, Willows Health.
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Review titled Great practise
Rated 4 stars out of 5
by Anonymous - Posted on 09 October 2023
Two nhs staff in room 1 on computer desk and 2 standing giving flu jabs to patients at willowbrook medical centre,195 thurnc ourt Road,leicester,le5 2nl.very Good serviceto all.
Visited October 2023
Review titled Willows Health
Replied on 29 October 2023
Dear valued patient, Thank you for your positive review of the NHS staff at Willowbrook Medical Centre in Leicester. We're glad to hear that you received excellent service during your flu jab appointment. We appreciate your feedback and hope to continue providing quality care to all our patients. With best wishes, Sarah. Patient Engagement Team, Willows Health.
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Review titled Good all round service
Rated 4 stars out of 5
by Anonymous - Posted on 04 October 2023
Getting an appointment was much easier than last time I used the service - only 10min wait on the phone (used to be about 45min). GP seen same day and was welcoming & talked me through everything. Referral to specialist received same day via text.
Visited October 2023
Review titled Willows Health
Replied on 09 November 2023
Dear valued patient, Thank you for taking the time to leave a review. We are glad to hear that you had a positive experience with our service and that you found booking an appointment easier this time around. We strive to provide all of our patients with a welcoming and informative experience, and we are pleased to hear that our GP was able to talk you through everything. We appreciate your feedback and hope to continue providing you with the same level of service in the future. Best wishes, Sarah. Patient Engagement Officer, Willows Health.