Willows Health
184 Coleman Road, Leicester, Leicestershire, LE5 4LJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Genuine Sympathy
Rated 5 stars out of 5
by Shamima Lais - Posted on 05 October 2023
Dr contacted us for a review .was sympethetic and didnt seem rushed. Asked a lot of questions and had all historical records to review.. I did request a change of physician for personal readons and they were happy to accomadate amd invited me for a face to face review as well
Visited October 2023
Review titled Willows Health
Replied on 29 October 2023
Dear Ms Lais, Thank you for taking the time to share your experience with us. We appreciate your feedback and are glad to hear that your initial interaction with our doctor was positive. It's great to know that they were attentive, thorough, and took the time to review your historical records. We understand that personal reasons may lead to a request for a change of physician, and we are pleased to hear that our team was accommodating in meeting your request. We value your satisfaction and want to ensure you receive the best care possible. We are also pleased to hear that you have been invited for a face to face review. This will provide an opportunity for open communication and ensure that all your concerns are addressed appropriately. Thank you once again for sharing your feedback. We look forward to meeting you soon in person. Best wishes, Sarah. Patient Engagement Team, Willows Health.
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Review titled Appointment at last
Rated 4 stars out of 5
by Anonymous - Posted on 05 October 2023
Having tried for three mornings to get an appointment ( on phone from 8am) an appointment was found for me. Not at my surgery but one I could get to with help. The staff there were polite and helpful and I saw the doctor only a few minutes later than booked. The problem came the next day when collecting my prescription as one item wasn’t included. I had to return to the surgery where I had been seen. Once again the staff were very helpful and later the missing item was prescribed. Unfortunately that item is no longer available so am now waiting for a new prescription which I hope I can get.
Visited October 2023
Review titled Willows Health
Replied on 29 October 2023
Dear valued patient, Thank you for sharing your experience. We acknowledge and understand the challenges of managing capacity and meeting patient demand within the NHS. It is unfortunate that you had to go through the process of finding an appointment and facing issues with your prescription. We appreciate the professionalism and helpfulness of the staff you encountered. The unavailability of the prescribed item is a situation that can arise due to various factors. We hope that you receive your new prescription soon. The NHS continuously strives to improve its services and address these challenges for better patient experiences. Please be assured that your feedback will be shared with the team. We will continue to review and audit our appointment access so that we may improve patient experience. Again, thank you for you feedback. We look forward to welcoming you back into practice again soon. Best wishes, Sarah. Patient Engagement Team, Willows Health.
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Review titled Flu Vaccination Clinic
Rated 4 stars out of 5
by Julian Howell - Posted on 09 October 2023
My wife and I attended the Clinic at Willowbrook Medical Centre on Saturday morning - booked appointments. From start to finish the whole process took under 5 minutes for both of us. Efficient, well organised, professional, effective, courteous and an excellent experience. Thank you.
Visited September 2023
Review titled Willows Health
Replied on 29 October 2023
Dear Julian Howell, Thank you for taking the time to leave a review of your recent experience at the Clinic at Willowbrook Medical Centre. We are delighted to hear that you and your wife had such a positive experience with us. We are committed to providing efficient, well-organised, and professional medical care to all of our patients, and we are pleased to hear that we were able to meet your expectations. Our staff members strive to provide excellent service while maintaining a courteous and friendly attitude, and we are glad that it was reflected in your visit. Thank you for choosing Willowbrook Medical Centre for your medical needs, and we look forward to serving you again in the future. Best regards, Sarah. Patient Engagement Team, Willows Health.
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Review titled Practice review
Rated 5 stars out of 5
by Derek Renshaw - Posted on 18 September 2023
Seen on time very friendly and professional. Making appointments are having to wait in a phone queue but they will try and see you if not try to get you seen at one of there other surgery's in the group .
Visited September 2023
Review titled Willows Health
Replied on 20 September 2023
Dear Mr Renshaw, I wanted to take a moment to express our sincere gratitude for your recent review of our practice. Your feedback is invaluable to us, and we are thrilled to hear that you had a positive experience. At Willows Health, we work hard to ensure patient satisfaction, and are pleased to have met your expectations. If there is anything else we can do to further assist you, please do not hesitate to contact us. Thank you again for choosing Willows Health and for sharing your reflections with us. We look forward to welcoming you back into practice and hope your next experience with us is also positive. With best wishes, Sarah. Patient Engagement Team, Willows Health
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Review titled Mostly good
Rated 3 stars out of 5
by David swinfield - Posted on 20 September 2023
I have been looked after quite well for 30+ years and until the merger was very happy, recently tho I needed to speak to someone urgently however after being 17th in the queue for an hour I walked to the surgery still on the phone still 17th in the queue, to find no one on the phone 1 person in the waiting room and the 2 receptionist were just having a chat. This merger is another symptom of a broken NHS and a call centre that doesn't work. However most of the willows staff are kind and committed.
Visited September 2023
Review titled Willows Health
Replied on 26 September 2023
Dear Mr Swinfield, Thank you for taking the time to share your experience with us. We apologise for the inconvenience you experienced during your recent visit to our surgery. We take all feedback seriously and are committed to providing the highest level of service to our patients. We would like to assure you that we have taken steps to address the issues you have raised, including reviewing our call handling procedures, reviewing staffing levels, work patterns and break times. We are hopeful that this will help resolve the concerns you have mentioned, and please be assured that we will continue to monitor this for improvement and quality purposes. We appreciate your kind words about our staff and will continue to work hard to ensure that all patients receive the care and attention they deserve. Thank you again for your feedback and please do not hesitate to contact us if you have any further questions or concerns. With best wishes, Sarah. Patient Engagement Team, Willows Health.
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Review titled Willowbrook medical centre
Rated 1 star out of 5
by Anonymous - Posted on 21 September 2023
I have to share my experience with Willowbrook Medical Centre, as it’s been quite a journey. First off, trying to get an appointment is really tough. Even calling right when they open at 8am doesn’t guarantee you’ll get through quickly. And don’t get your hopes up with their call-back option—it doesn’t actually put you first in line as you might think. Then, there’s the parking. It’s a total nightmare to find a spot. Once you finally get a hold of someone for an appointment, they seem to push you to see a clinician instead of a doctor. You have to specifically ask to see a doctor, which seems backwards to me. They should be trying to get you the help you need from the start. On the positive side, checking in is easy and straightforward. And once you do see them, the doctors and nurses are really nice and helpful. But the hassle to get there is just too much. I can’t recommend Willowbrook Medical Centre because of the long waits, the parking issues, and the appointment troubles. It would be great if they could fix these problems and make the process smoother for everyone.
Visited September 2023
Review titled Willows Health
Replied on 26 September 2023
Dear valued patient, Thank you for taking the time to share your experience with us. We are sorry to hear that you have encountered difficulties in trying to secure an appointment with us. We understand that this can be frustrating, and we too share this frustration as we want to be able to help our patients when they need us most. Appointment access is a national issue but we are constantly working to improve our systems with the resources we have available to make the process smoother for everyone. Regarding the parking situation, we apologise for any inconvenience caused. We are aware of the challenges with parking and are actively exploring solutions to try and alleviate this issue. We understand your feedback regarding the preference for seeing a doctor over a clinician. Please note that we do try and direct patients to the appropriate clinician where possible to ensure your symptoms are managed effectively, and to make better use of GP time and appointments. We are pleased to hear that once you were able to see our doctors and nurses, they were helpful and provided great care. We will continue to work hard to ensure that our patients receive the best care possible. Thank you again for your feedback, and for giving us the opportunity to reflect on the services we provide to our patients. Please do not hesitate to contact us directly on: wh.feedback@nhs.net where a member of our Patient Engagement team would be happy to assist you further with any questions or queries. We look forward to welcoming you back into practice and hope to have the opportunity to provide you with a more positive experience in the future. With warmest regards, Sarah. Patient Engagement Team, Willows Health.
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Review titled Great practice
Rated 5 stars out of 5
by Marcin Idaszak - Posted on 19 September 2023
I have the health issues and therefore I am frequent visitor to the surgery. Very responsive and helpful reception staff and great doctors.
Visited September 2023
Review titled Willows Health
Replied on 20 September 2023
Dear Mr Idaszak, Thank you for taking the time to leave us a review. We are thrilled to hear that our reception staff and doctors have been responsive and helpful during your visits to our surgery. We strive to support all of our patients and provide a safe, welcoming, and comfortable space for everyone who walks through our doors. Your positive feedback means a lot to us and we look forward to continuing to provide you with excellent care. Thank you again for choosing our practice as your healthcare provider. Best wishes, Sarah. Patient Engagement Team, Willows Health.
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Review titled Fantastic Nurse
Rated 5 stars out of 5
by Anonymous - Posted on 26 September 2023
I went in for my usual diet and lifestyle appointment for my type2 diabetes, but what I got was a fantastic nurse who listened to me talk about my recent mental health issues. I left the surgery feeling relieved and considerably less stressed than when I went in. Thank you for employing such lovely caring nursing staff.
Visited September 2023
Review titled Willows Health
Replied on 27 September 2023
Dear valued patient, Thank you for taking the time to share your experience with us. We are delighted to hear that you had a positive appointment at our clinic for your type 2 diabetes. We take great pride in providing exceptional care to all our patients, and we are glad that you felt listened to and supported during your visit. At our clinic, we understand that managing diabetes involves not only physical health but also mental well-being. We strive to create a safe and compassionate environment where patients can openly discuss their concerns, including mental health issues. It is wonderful to hear that our nurse was able to provide you with the support you needed, leaving you feeling relieved and less stressed. We appreciate your kind words about our nursing staff. They are an integral part of our team, and we are fortunate to have such caring individuals who go above and beyond to ensure our patients receive the best possible care. We will make sure to pass on your compliments to the nursing team who may have assisted you during your appointment. Thank you once again for your feedback. We value your trust in us and look forward to helping you in the future. With best wishes, Sarah. Patient Engagement Team, Willows Health.
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Review titled Doctor was very helpful
Rated 4 stars out of 5
by Anonymous - Posted on 26 September 2023
Had a telephone consultation and the Doctor was very sympathetic and understood my needs. As a trainee she wanted a second opinion from a senior doctor to release different medication. True to her word I got a call later that day.
Visited September 2023
Review titled Willows Health
Replied on 26 September 2023
Dear valued patient, Thank you for taking the time to share your experience with us. We are pleased to hear that you had a positive telephone consultation with our doctor and that she was able to understand your needs. As a trainee, she wanted to ensure that you received the best possible care and sought a second opinion from a senior doctor to release different medication. We are delighted to hear that our doctor kept her word and you received a call later that day. We strive to provide the highest level of care to all of our patients and we are glad that we were able to meet your expectations. Thank you again for your feedback and we hope to continue providing you with excellent care in the future. With warmest wishes, Sarah. Patient Engagement Team.
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Review titled Lack of Empathy
Rated 3 stars out of 5
by Faisal Abdul Ghani - Posted on 27 September 2023
I met a Dr on Monday 25/09, Dr seemed very less emphatic and more robotic kept on saying to me you have 4 mins then 3 mins and then reminded me you have 1 more minute, very robotic and no. Human touch and this makes you feel as they do not care i have multiple health issues however i appreciate the time restraint he kept on saying book another appointment and you struggle to get appointments anyway a few weeks ago i met the nurse and it was the same further did my diabetic foot check and the needles used to check my sensation I could not feel them at all and later on I looked on the system and it has recorded as my feet being perfectly fine, I really want to reach out to my GP but it seems there is no way I can so I can discuss these shortcomings and my serious health concerns as I need help
Visited September 2023
Review titled Willows Health
Replied on 28 September 2023
Dear Mr Ghani, Thank you for taking the time to share your experience with us. We apologise for any inconvenience you may have experienced during your visit with our doctor. We take your feedback seriously and would like to assure you that we will investigate the matter further. Thank you for acknowledging the time restraints clinicians have during a medical appointment. We understand that it can be frustrating to feel rushed during an appointment, and we apologise if our doctor's approach was not as empathetic as you expected. We will take this feedback into consideration and would like to share your comments with the doctor in question for learning. Regarding your diabetic foot check, we are sorry to hear that you had concerns about the accuracy of the results. We will investigate this matter to ensure that appropriate action is taken. We would be grateful for the opportunity to discuss and address these issues further with you, and would be grateful if you could kindly reach out to us with your contact information on: wh.feedback@nhs.net Again, thank you for your feedback. We look forward to hearing from you soon for resolution. With best wishes, Sarah. Patient Engagement Team, Willows Health.