Willows Health
184 Coleman Road, Leicester, Leicestershire, LE5 4LJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Nothing surprises me anymore
Rated 1 star out of 5
by Anonymous - Posted on 31 October 2023
Took the morning off as i didnt know what i was walking into. It was actually a blood test which i have not been given the results so far. If you call in the morning, you are on hold for ages. On the day of appointment, GP just messaged to say it has been cancelled and when we call, they say they are short staff and i can go to Heatherbrook. When i reached to Heatherbrook they say that oh your appointment is in Willowbrook so i head back there and magically, there was someone who got the test done. As much i get it that times are hard, people in England are falling ill more with poor mental health after our experiences with GPs.
Visited September 2023
Review titled Willows Health
Replied on 09 November 2023
Dear valued patient, Thank you for taking the time to share your experience with us. We apologise for any inconvenience caused during your recent visit. We understand that the process was not as smooth as we would have liked it to be, and we appreciate your patience and understanding. We are sorry to hear that you have not yet received the results of your blood test. We understand that waiting for results can be a stressful experience, and we assure you that we are doing everything we can to get them to you as soon as possible. We apologise for any difficulties you may have experienced when trying to reach us by phone. We are currently experiencing a high volume of calls, which has led to longer wait times than usual. We are working hard to address this issue and improve our service. We understand that the confusion around your appointment location was frustrating. We apologise for any miscommunication on our part and any inconvenience this may have caused you. We take all feedback seriously and will use your comments to help us improve our service. We appreciate your understanding during these challenging times and hope to have the opportunity to provide you with a better experience in the future. Thank you again for your feedback. Yours sincerely, Sarah. Patient Engagement Officer, Willows Health.
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Review titled Practise nurse
Rated 4 stars out of 5
by Anonymous - Posted on 26 September 2023
Throughout this year I have had numorous blood tests following on from doctors consults. At all the visits to different nurses I have to say they each one of them have been professional,advisary and patient with me at all times. Also I include the Reception staff.
Visited September 2023
Review titled Willows Health
Replied on 26 September 2023
Dear valued patient, Thank you for taking the time to share your experience with us. We appreciate your kind words regarding the professional, advisory, and patient care you received from our nurses during your numerous blood tests this year. We also extend our gratitude to our Reception staff for their contributions to your positive experience. We strive to provide exceptional care to all of our patients and we are glad to hear that we have met your expectations. Your feedback is important to us and we will continue to work hard to maintain the high standards of care that you deserve. Thank you for choosing Willows Health for your healthcare needs. With best wishes, Sarah. Patient Engagement Team.
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Review titled Very helpful
Rated 4 stars out of 5
by Janis - Posted on 26 September 2023
I needed to speak to a doctor as a matter of urgency. The receptionist was extremely helpful and the doctor i spoke to was extremely helpful too. A big thanks to both for the excellent service i received yesterday
Visited September 2023
Review titled Willows Health
Replied on 26 September 2023
Dear Janis, Thank you for taking the time to share your experience with us. We are pleased to hear that our receptionist and doctor were able to provide you with the urgent care you needed and that you were satisfied with the level of service you received. Our team is committed to providing exceptional care to all of our patients, and we are pleased to hear that we were able to meet your needs. Your kind words are greatly appreciated and will be shared with our staff as a testament to their dedication. Thank you again for choosing Willows Health for your healthcare needs. We look forward to serving you in the future. With best wishes, Sarah. Patient Engagement Team.
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Review titled Nightmare
Rated 1 star out of 5
by Anonymous - Posted on 27 September 2023
Reception has a problem for every solution. Can’t even change my address. GP’s not really connected to the surgery- will tell you they will do a referral and then disappear and no one knows about it. Trying to get copies of your letters for insurance is the most painful process Trying to get access to your record, test results etc is painful
Visited September 2023
Review titled Willows Health
Replied on 28 September 2023
Dear valued patient, Thank you for taking the time to share your feedback with us. We are sorry to hear about the difficulties you have experienced with the reception team and changing your address. To ensure that your address is updated correctly, we recommend completing our change of address form, which can be found at practice or by contacting our reception team. If you would like me to send you a copy of this form, please do not hesitate to contact our Patient Engagement team on: wh.feedback@nhs.net We understand the importance of patients being able to access their records. Please note that when requesting a printout of letters, or information from your medical records, patients are required to complete a Subject Access Request form. Subject Access Request (SAR) is a policy under the NHS Data Protection Policy that allows individuals to request access to their personal information held by the NHS. Once completed, the practice will provide you with a printout of your requested information. Alternatively, you can also have access to your online records using your NHS app. Please note that you can view, access blood test results, request medication and book appointments using this online platform. Please click on the link below to direct you to this service: https://systmonline.tpp-uk.com/2/Login?Date=20230928142411 If you do not have online access, username, or password, then please kindly contact your practice who will talk you through the steps to obtain this information. I am sorry that you have not been informed or kept up to date with your referral process. If your referral has been sent to Universal Hospitals of Leicester, you can contact 0300 303 1573 for an update. Alternatively, please contact your practice directly and select the option to speak with the referrals team for more support. We are committed to making our service as smooth and efficient as possible and am sorry that this was not your experience on this occasion. Please be assured that we take all feedback seriously and will use your reflections to help improve our services. Once again, we appreciate your feedback. We look forward to welcoming you back into practice, and hope that your next experience with us is a more positive one. Please do not hesitate to contact our Patient Engagement Team for further assistance: wh.feedback@nhs.net Best wishes, Sarah. Patient Engagement Team, Willows Health.
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Review titled Great practice and very helpful
Rated 5 stars out of 5
by Anonymous - Posted on 19 September 2023
Nurse was very careful and polite She was very help ful .. gave me all the advice after the cervical screening
Visited September 2023
Review titled Willows Health
Replied on 20 September 2023
Dear service user, Thank you for taking the time to leave a review. We're so glad to hear that Nurse was careful, polite and helpful during your cervical screening appointment. Our team strives to provide the best possible care to all our patients. We're also happy to hear that you received all the advice you needed. Cervical screening is an important part of women's health and we encourage all women to get screened regularly. Thank you again for your feedback and we look forward to seeing you at your next appointment. With best wishes, Sarah. Patient Engagement Team, Willows Health
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Review titled Helpful
Rated 4 stars out of 5
by Theresa Monk - Posted on 25 September 2023
I've been with this practice 20+years and never really had any bad experiences! If any criticism it would be that the seats in the waiting area should be turned around so that you can see and hear the doctor/Nurse calling you! Check in is really easy on the screen but should move the seats underneath it!
Visited September 2023
Review titled Willows Health
Replied on 26 September 2023
Dear Ms Monk, Thank you for taking the time to share your experience with us. We appreciate your loyalty to our practice for over 20 years and are glad to hear that you have not had any bad experiences. We have taken note of your feedback regarding the seating arrangement in the waiting area and will certainly consider your suggestion to turn the seats around for better visibility and audibility when the doctor or nurse calls you. Additionally, we will also look into moving the seats underneath the check-in screen to improve the overall convenience for our patients. Thank you again for your valuable feedback and please do not hesitate to reach out to us if you have any further suggestions or concerns. We look forward to welcoming you back into practice. Best wishes, Sarah. Patient Engagement team, Willows Health.
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Review titled Good blood test
Rated 5 stars out of 5
by Anonymous - Posted on 26 September 2023
A very competent blood test done at Willowbrook MC on my difficult arm and with a very pleasant person doing it - many thanks
Visited September 2023
Review titled Willows Health
Replied on 26 September 2023
Dear valued patient, Thank you for taking the time to leave us such positive feedback. We are pleased to hear that you had a pleasant experience with the blood test at Willowbrook Medical Centre. We are glad that our staff were able to make the process as comfortable as possible for you, even with a difficult arm. Thank you for taking the time to share your feedback, we greatly appreciate it. We look forward to welcoming you back into practice. Best wishes, Sarah. Patient Engagement Team.
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Review titled Bad practice
Rated 1 star out of 5
by Anonymous - Posted on 25 September 2023
My experience with Claredon Park is worst, I will always choose another surgery against Claredon Park anytime. GP asked me to go for seven analysis at Leicester Royal infirmary, was given over 5 weeks date from the date I called, till I went for the appointment, my GP refused to send them the required form. After dropping my sample, I went back to my GP with details from LRI Fertility Centre and still the GP didn't act on time. I went back to Leicester Royal Infirmary to check why I haven't heard of the result and they told me that they didn't get the request from from my GP on time. They promised to send the result in 48 hours. It is over 3 weeks now, I haven't heard from my GP. I called them to book an appointment, it was scheduled only for them to call me in the morning that the appointment has been cancelled
Visited September 2023
Review titled Willows Health
Replied on 09 October 2023
Dear Valued patient, I am sorry to hear about your experience with Clarendon Park Medical Centre. I can understand how frustrating it must have been for you to go through all of this. We apologise for the delay in getting your analysis done at Leicester Royal Infirmary. We understand how important it is to get the results on time, and we regret that we did not meet your expectations. We would like to assure you that we take all feedback seriously and in order to improve our processes we would be grateful if you could kindly contact us on wh.feedback@nhs.net with more details. We are committed to listening to your feedback, investigating your concerns and improving our service. We appreciate you taking the time to share your feedback with us, and we look forward to hearing from you soon to assist you further. With best wishes, Sarah. Patient Engagement Team, Willows Health.
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Review titled Positive Experience
Rated 5 stars out of 5
by Anonymous - Posted on 26 September 2023
My appointment was on time. The Doctor took the time to explain my blood results clearly and throughly in a kind professional manner, which I appreciated very much.
Visited September 2023
Review titled Willows Health
Replied on 26 September 2023
Dear valued patient, Thank you for taking the time to share your experience with us. We are delighted to hear that you found our services to be prompt and professional. Your feedback about the doctor's clear and thorough explanation of your blood results is greatly appreciated. We take pride in providing our patients with the highest level of care and attention, and we are glad to hear that we met your expectations. Thank you again for choosing our practice for your healthcare needs. We look forward to serving you in the future. With best wishes, Sarah. Patient Engagement Team, Willows Health.
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Review titled Good experience
Rated 4 stars out of 5
by Anonymous - Posted on 25 September 2023
A phone call consultation with a doctor. Very helpful, clear diagnosis and supportive reassurance . My medication was clearly explained and reasons for a follow up blood test were clarified to my satisfaction
Visited September 2023
Review titled Willows Health
Replied on 26 September 2023
Dear valued patient, Thank you for taking the time to share your experience with us. We are so pleased to hear that your telephone consultation with our doctor was very helpful and that you received a clear diagnosis and supportive reassurance. We are also glad that your medication was clearly explained and that the reasons for a follow-up blood test were clarified to your satisfaction. At Willows Health, we strive to provide the best possible care to our patients, and we are pleased to know that we met your expectations. If you have any further questions or concerns, please do not hesitate to reach out to us. Thank you again for choosing Willows Health for your healthcare needs. With best wishes, Sarah. Patient Engagement Team.