Willows Health
184 Coleman Road, Leicester, Leicestershire, LE5 4LJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Lack of Empathy
Rated 3 stars out of 5
by Faisal Abdul Ghani - Posted on 27 September 2023
I met a Dr on Monday 25/09, Dr seemed very less emphatic and more robotic kept on saying to me you have 4 mins then 3 mins and then reminded me you have 1 more minute, very robotic and no. Human touch and this makes you feel as they do not care i have multiple health issues however i appreciate the time restraint he kept on saying book another appointment and you struggle to get appointments anyway a few weeks ago i met the nurse and it was the same further did my diabetic foot check and the needles used to check my sensation I could not feel them at all and later on I looked on the system and it has recorded as my feet being perfectly fine, I really want to reach out to my GP but it seems there is no way I can so I can discuss these shortcomings and my serious health concerns as I need help
Visited September 2023
Review titled Willows Health
Replied on 28 September 2023
Dear Mr Ghani, Thank you for taking the time to share your experience with us. We apologise for any inconvenience you may have experienced during your visit with our doctor. We take your feedback seriously and would like to assure you that we will investigate the matter further. Thank you for acknowledging the time restraints clinicians have during a medical appointment. We understand that it can be frustrating to feel rushed during an appointment, and we apologise if our doctor's approach was not as empathetic as you expected. We will take this feedback into consideration and would like to share your comments with the doctor in question for learning. Regarding your diabetic foot check, we are sorry to hear that you had concerns about the accuracy of the results. We will investigate this matter to ensure that appropriate action is taken. We would be grateful for the opportunity to discuss and address these issues further with you, and would be grateful if you could kindly reach out to us with your contact information on: wh.feedback@nhs.net Again, thank you for your feedback. We look forward to hearing from you soon for resolution. With best wishes, Sarah. Patient Engagement Team, Willows Health.
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Review titled Kind service
Rated 4 stars out of 5
by Anonymous - Posted on 22 September 2023
The medical person was gentle, kind and caring. Had all answers to my questions and gave good advice. Was prompt to appointment time.
Visited September 2023
Review titled Willows Health
Replied on 26 September 2023
Dear Valued patient, Thank you for taking the time to share your experience with us. We are pleased to hear that the medical professional who attended to you was gentle, kind, and caring. We are also glad to know that they were able to answer all of your questions and provide you with good advice. We take pride in our commitment to promptness and punctuality, and we are happy to hear that this was reflected in your appointment. Thank you for choosing our services, and we look forward to helping you again in the future. Best wishes, Sarah. Patient Engagement Team, Willows Health.
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Review titled Really Kind and Helpful
Rated 5 stars out of 5
by Shaheen - Posted on 22 September 2023
I had my travel vaccines yesterday at Heatherbrook Surgery. The nurse was absolutely brilliant and so informative. Very relaxed atmosphere which made my vaccine experience much much better. She deserves a gold star!
Visited September 2023
Review titled Willows Health
Replied on 26 September 2023
Dear Shaheen, Thank you for taking the time to share your experience at Heatherbrook Surgery. We greatly appreciate your feedback. We are delighted to hear that your travel vaccines were administered by a brilliant and informative nurse. Providing a relaxed atmosphere is one of our top priorities, as we believe it contributes to a more positive vaccine experience. Your kind words are a testament to our commitment to providing exceptional care. Once again, we want to express our gratitude for your feedback. Your satisfaction is important to us, and we will continue to work hard to ensure this. Thank you again for your feedback. We look forward to welcoming you back into practice in the future. Best wishes, Sarah. Patient Engagement Team, Willows Health.
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Review titled Thank you
Rated 5 stars out of 5
by Michael C - Posted on 27 September 2023
I initially saw a medical student who was very thorough with her assessment. She then asked the gp to have a look and they referred me to an nhs clinic for further investigation and I have an appointment next week! In my view the service received was excellent
Visited September 2023
Review titled Willows Health
Replied on 28 September 2023
Dear Michael C, Thank you for taking the time to share your experience with us. We appreciate your feedback and are pleased to hear that our medical student provided you with a thorough assessment and referred you to an NHS clinic for further investigation. Willows Health is learning organisation. We take great pride in mentoring the medical professionals of tomorrow and are dedicated to providing the highest level of care to our patients. We are pleased to know that we met your expectations. We hope that your appointment next week goes smoothly and that you continue to receive the care and attention you deserve. With best wishes, Sarah. Patient Engagement Team, Willows Health.
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Review titled Feedback on previous procedure
Rated 4 stars out of 5
by Anonymous - Posted on 22 September 2023
Short visit to explain results of procedure and explain further medical intervention. Well explained, in a factual but sympathetic way. Very good manner
Visited September 2023
Review titled Willows Health
Replied on 26 September 2023
Dear Valued patient, Thank you for taking the time to share your experience with us. We appreciate your feedback and are glad to hear that your visit to the practice explained the results of your procedure, and further medical intervention in a satisfactory way. Our team strives to provide clear and concise explanations while maintaining a compassionate approach. We are pleased to know that our explanations were factual yet sympathetic, as we believe that effective communication is essential in the medical field. Your kind words regarding our manner are greatly appreciated. We pride ourselves on delivering a high standard of care and ensuring that our patients feel comfortable and well-informed throughout their journey. Once again, we would like to express our gratitude for your valuable feedback. Should you have any further questions or concerns, please do not hesitate to reach out to us. Warm regards, Sarah. Patient Engagement Team, Willows Health.
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Review titled Routine BP and blood monitoring checks
Rated 4 stars out of 5
by Anonymous - Posted on 20 September 2023
I visited Willowbrook Surgery. The booking in procedure was extremely easy. The nurse was courteous, efficient, effective and professional. Everything was completed and the information provided was really appreciated. The problems that arise are actually managing to arrange an appointment by telephone.
Visited September 2023
Review titled Willows Health
Replied on 21 September 2023
Dear valued patient, Thank you for taking the time to share your experience at Willowbrook Medical Centre. We are pleased to hear that the booking in procedure was extremely easy and that the nurse was courteous, efficient, effective, and professional. We appreciate your positive feedback on the completion of the appointment and the information provided. We apologise for any inconvenience you may have experienced while trying to arrange an appointment by telephone. We would like to assure you that we are constantly working to improve our telephony services and access and appreciate your feedback. Thank you for choosing Willowbrook Medical Centre for your healthcare needs. We look forward to welcoming you again in the future and are hopeful that your next telephony experience will be a more positive one. With best wishes, Sarah. Patient Engagement Team, Willows Health.
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Review titled Great experience
Rated 5 stars out of 5
by Athira - Posted on 27 September 2023
Doctor and reception staff was so nice and helpful . Doctor took time to hear all my problems and concerns. I really recommend this gp practice to anyone looking for help.
Visited September 2023
Review titled Willows Health
Replied on 28 September 2023
Dear Athira, We would like to express our sincere appreciation for taking the time to share your experience with our GP practice. We are delighted to hear that our doctor and reception staff were able to provide you with the assistance you needed. We take pride in delivering exceptional patient care, and we are glad to know that we have met your expectations. Thank you for recommending our practice to others who may be seeking help. We hope to have the opportunity to serve you again in the future. Warm regards, Sarah. Patient Engagement Team, Willows Health.
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Review titled Lovely doctor
Rated 3 stars out of 5
by Anonymous - Posted on 26 September 2023
Seen by doctor that actually wants to help you and is not in a rush to get rid of you! Found out that my blood test results were not acted on and he apologised and put me on right medication for this!
Visited September 2023
Review titled Willows Health
Replied on 26 September 2023
Dear valued patient, Thank you for taking the time to share your experience with us. We are delighted to hear that you had a positive experience with one of our doctors who took the time to truly help you. We apologise for any oversight regarding your blood test results, but we are glad to hear that the doctor was able to rectify the situation and put you on the right medication. At Willows Health, we always strive to provide the highest level of care and attention to our patients, and we are thrilled to hear that this was reflected in your visit. We truly appreciate your feedback and look forward to assisting you in the future. Best wishes, Sarah. Patient Engagement Team, Willows Health.
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Review titled Good experience
Rated 5 stars out of 5
by Anonymous - Posted on 21 September 2023
My appointment was on time and GP took the time to listen to my symptoms, treated the problem and referred for follow up.
Visited September 2023
Review titled Willows Health
Replied on 26 September 2023
Dear valued patient, Thank you for taking the time to share your experience with us. We are delighted to hear that your appointment was on time and that our GP took the time to listen to your symptoms, treat the problem, and refer you for follow-up. We strive to provide the highest level of care to all our patients, and it is always gratifying to receive such positive feedback. If you have any further concerns or questions, please do not hesitate to contact us. With best wishes, Sarah. Patient Engagement Team, Willows Health.
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 25 September 2023
My fears regarding my condition we're put at ease. Alternative remedies were discussed as an alternative to surgery.
Visited September 2023
Review titled Willows Health
Replied on 26 September 2023
Dear valued patient, Thank you for taking the time to share your experience with us. We are glad to hear that we were able to alleviate your concerns about your condition. Our team takes a holistic approach to healthcare and we always strive to explore alternative remedies before considering surgery. We appreciate your feedback and hope to continue providing you with exceptional care in the future. Please do not hesitate to contact us if you have any further questions or queries. With best wishes, Sarah. Patient Engagement Team, Willows Health.