Winyates Health Centre
Winyates Centre, Winyates Way, Redditch, Worcestershire, B98 0NRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Superb All Round
Rated 5 stars out of 5
by Tanya H - Posted on 12 December 2022
Mess-up at chemist . Shortage with Medication. The prescription team sorted it Quick Time. 5 star effort on there end.
Visited December 2022
Review titled Winyates Health Centre
Replied on 16 December 2022
Good afternoon Thank you very much for your positive review. I am very pleased to hear that your prescription issue was sorted out quickly. I will share your feedback with the team. Kind regards. Claire Practice Manager
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Review titled Bad practice
Rated 1 star out of 5
by Rashid Mahmood - Posted on 11 December 2022
Cannot get appointments. Ring 8.30 your number is 58 in queue. When you get there no appointments. Ring tomorrow 8.30 same thing every day. If you ask give me routine appointment next week next month answer is system don't allow. This is joke. I literally cried to get appointment but lady on phone said system don't allow.
Visited December 2022
Review titled Winyates Health Centre
Replied on 16 December 2022
Good afternoon Thank you for your feedback. I am sorry that you have not been able to book an appointment. We do release these appointments daily. Demand for appointments has increased dramatically over the past few weeks, as you may have seen in the media. We can only offer a certain amount of appointments per GP safely and so we cannot add anymore. If you wish to make a complaint, please contact the practice directly so we can investigate further. Kind regards. Claire Practice Manager
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Review titled Appointments
Rated 1 star out of 5
by Anonymous - Posted on 13 December 2022
I have been online looking for appointments nothing on there yet again who ever invented this so called service should rethink it out This should be diverted back to the other system where you could go on line and book what dr you want to see which would help us patients and maybe cut down all the upset what receptionists get and we shoulld not have to tell receptionists what is wrong with us as they are not medically trained in complex illnesses as that way they refuse to give us appointments but not having any appts at 9.30am is ridiculous .
Visited December 2022
Review titled Winyates Health Centre
Replied on 16 December 2022
Good afternoon Thank you for your feedback. I am sorry that you have not been able to book an appointment. We do release these appointments daily and they are available online from 8.30am. All of our receptionists are trained healthcare navigators. They do not make clinical decisions however they follow a template written by one of our GPs in order to prioritise certain conditions. If you wish to make a complaint, please contact the practice directly so we can investigate further. Kind regards. Claire Practice Manager
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Review titled Good practice
Rated 5 stars out of 5
by Stephen Dickens - Posted on 01 December 2022
I have only been with Winyates Surgery for around 8 months after transferring from my previous one whom I was not very happy with. Unfortunately I have needed to see a doctor twice within this period and on both occasions I have not had any issues in getting an appointment and found the reception staff and doctors extremely professional and helpful. I am so pleased I made the transition to this surgery and cannot understand why people find it necessary in giving bad reviews?
Visited December 2022
Review titled Winyates Health Centre
Replied on 02 December 2022
Good afternoon. Thank you very much for your positive feedback. We really appreciate this, especially during such challenging times for everyone. I am really pleased to hear that you have had positive experiences during your visits to the practice. Please do not hesitate to contact us if you have any queries or concerns. Kind regards. Claire Practice Manager
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Review titled booking
Rated 3 stars out of 5
by Anonymous - Posted on 14 December 2022
hi have tried booking on the app and on line and over the phone . there is nobody to talk too over the phone regarding the problem and even interested to take on board any information , in the main offices ever say they say do it on line
Visited December 2022
Review titled Winyates Health Centre
Replied on 16 December 2022
Hi Thank you for your feedback. I'm sorry you have not been able to speak to anybody. If you want to provide us with further information we can investigate further and try to help. You can do this via telephone, face to face at reception or online. Kind regards. Claire Practice Manager
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Review titled Great Practice in all areas
Rated 5 stars out of 5
by Roger Barnwell - Posted on 01 November 2022
Today I went into chemists next to surgery. I felt unwell walked into surgery reception area. Then the wonder of Winyates came into force. A nurse had noticed how unstable I was looking and took me into a side room. She just knew something was wrong and started doing tests , got a doctor to check me over. While she was doing all this for me, she amazed me how she was still concerned over patient on her list. She was able to ask her colleagues to help with her list. Managed to get me an appointment to see a doctor in a few hours time. When I returned the nurse was still there doing a job see must love with a true passion. But walk passed, saw me and took time to ask how I was now feeling. When I went into see doctor he listened checked my records and was able to come up with a course of action to help me. As I was leaving he said I have made an appointment to ring you next week to see how the changes are helping me. This event is not a one off. For many years I have found Winyates Medical Centre to be a place where staff ,nurses,doctors, etc do everything they can to look after me. It annoys me ,to see some patients who are so rude and aggressive towards such overworked staff. I can only say again and again thank you Winyates. Xxx
Visited November 2022
Review titled Winyates Health Centre
Replied on 03 November 2022
Hi Thank you for your feedback. I will share this with the team. I am so pleased to hear of your positive experience at the surgery. Despite the challenges we face, we always aim to provide high quality care for our patients. If you need anything further, please do not hesitate to contact us. Best wishes. Claire Practice Manager