Woodcote Medical
32 Foxley Lane, Purley, Surrey, CR8 3EEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Quick response
Rated 5 stars out of 5
by Anonymous - Posted on 13 November 2024
I was worried about my daughter cough. Sent a message to the GP at 8am and was sent a message within half an hour and was booked an appointment for 10.30am. Quick response and the doctor was thorough in her check up
Visited November 2024
Review titled Woodcote Medical
Replied on 13 November 2024
Dear Patient, Thank you for posting your review. We're glad to hear that you received a quick response and that your daughter was given a thorough check up within a few hours of the request being submitted. We hope she gets better soon. Best wishes, Deborah Roberts Business Manager
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Review titled Understanding
Rated 5 stars out of 5
by Anonymous - Posted on 11 November 2024
Did not feel like I had to prove the state of my health. The GP got/understood by Listening and, acted accordingly without my having to stress about that.
Visited November 2024
Review titled Woodcote Medical
Replied on 11 November 2024
Dear Patient, Thank you for posting a review of your recent experience. We are glad to hear that you felt listened to and the GP was able to help you. Kind regards, Deborah Roberts Business Manager
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Review titled Calm good practice
Rated 5 stars out of 5
by peter chandler - Posted on 14 November 2024
Follow up appointment from tests, was treated with respect professional attitude and the Dr was extremely professional and polite explained everything never felt as if she did not have the time rare these days thank you.
Visited November 2024
Review titled Woodcote Medical
Replied on 19 November 2024
Dear Mr Chandler Thank you for your positive review and we are glad to hear that you felt that the GP listened, explained and spent the time needed with you. I will ensure your comments are passed on to the clinician that you saw. Kind regards, Deborah Roberts Business Manager
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Review titled Great experience
Rated 5 stars out of 5
by Risha B - Posted on 13 November 2024
Requested a blood test and spoke to the GP. She was very helpful. I am very impressed with the service whenever I’ve needed access to healthcare services.
Visited November 2024
Review titled Woodcote Medical
Replied on 13 November 2024
Dear Risha, Many thanks for your positive review. We're glad to hear that you're impressed with the service that we are providing. Best wishes, Deborah Roberts Business Manager
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Review titled Great Practise
Rated 1 star out of 5
by Sally Ann Beadon - Posted on 14 November 2024
The Clinician I saw today was extremely nice and helpful . I came away feeling very well I formed . Got the two follow. On Appointment that I needed
Visited November 2024
Review titled Woodcote Medical
Replied on 19 November 2024
Dear Mrs Beadon Thank you for your positive review. We're glad to hear that you go the information and appointments that you need and that you found the GP you saw helpful. We will ensure that your positive feedback is passed on to the clinician. Kind regards, Deborah Roberts Business Manager
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Review titled Poor experience
Rated 1 star out of 5
by Anonymous - Posted on 17 October 2024
this practice used to have a great reputation but sadly this is no longer the case. The other day I was in the queue at Reception I witnessed a breach of patient confidentiality - made worse because the receptionist found it funny! Whilst dealing with myself - she also dealt with 4 others all at the same time - all whilst chewing on her gum not a good impression! But this receptionist didnt give her best service to any of us as it was all a bit a messy experience and then gave me a verbal warning as I was getting very frustrated! A Patient in the waiting room expressed her concern as to how I was being treated and stated this was one of the main reasons she had moved practice. Reception staff please consider the person in front of you - you dont know what they have been through, going through etc before presenting at the Reception desk.
Visited October 2024
Review titled Woodcote Medical
Replied on 09 November 2024
Dear Anonymous, Thank you for posting your review and we're very sorry to hear about the issues that you have raised. All of our Receptionists have been trained on patient confidentiality and the importance of ensuring this is kept at the reception desk, so we are concerned to hear about your recent experience. Please could you contact the surgery via our complaints email (swlicb.complaintswoodcotemedical@nhs.net) with further details, including your name and date of visit, so that we can look into the serious matters that you have raised. Kind regards, Deborah Roberts Business Manager
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Review titled Web security
Rated 4 stars out of 5
by Anonymous - Posted on 25 September 2024
I tried to access surgery web site using my tablet but kept getting warning that not a safe site to day and would not let me into the web site Woodcote surgery please look into this problem
Visited September 2024
Review titled Woodcote Medical
Replied on 25 September 2024
Dear Anonymous, Thank you for posting your feedback. We have checked the security of our website (https://www.woodcotemedical.nhs.uk/) and can confirm that it is showing as being safe. Please could you phone the surgery on 0208763 5620 and provide your contact details so that we can look into what site you are trying to access/any assistance that we can provide. Many thanks, Deborah Roberts, Business Manager
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Review titled Good Practice
Rated 5 stars out of 5
by Sam - Posted on 09 September 2024
Had ongoing skin problems for over a year now the doctor helped me to try different medications to help with my skin conditions and I finally found something that really helped really grateful and appreciate all the help I was given by my GP
Visited September 2024
Review titled Woodcote Medical
Replied on 09 November 2024
Dear Sam, Thank you for your review and we're glad to hear that the GP has been able to help you out with your ongoing skin conditions. Best wishes, Deborah Roberts Business Manager
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Review titled Great practice
Rated 4 stars out of 5
by Ma UK No - Posted on 27 September 2024
Was seen by a lovely doctor who referred me to the main reception to get a blood test request. And the lady at reception was so so lovely and friendly. I didn’t get the names . Was genuinely happy about the service.
Visited September 2024
Review titled Woodcote Medical
Replied on 09 November 2024
Dear Ma, Many thanks for the positive review. We're glad to hear that our GP and reception provided you with a great service. Kind regards, Deborah Roberts Business Manager
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Review titled Great practice
Rated 5 stars out of 5
by Ramya Ayanavilli - Posted on 18 September 2024
Dr was very helpful. She was very caring and understanding . She helped me with different ways I can use to comfort my baby
Visited September 2024
Review titled Woodcote Medical
Replied on 09 November 2024
Dear Ramya, Thank you for posting your positive review. We're glad to hear that the GP was able to help you with your baby and that you found her to be caring and understanding. Kind regards, Deborah Roberts Business Manager