Woodcote Medical
32 Foxley Lane, Purley, Surrey, CR8 3EEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Doctor
Rated 3 stars out of 5
by Keith - Posted on 27 November 2024
Very positive and helpful, great manner, although unable to help my particular problem, which was to prevent ailments from being overweight, but apparently I have to wait till I’m really ill, which is rediculous
Visited November 2024
Review titled Woodcote Medical
Replied on 09 December 2024
Dear Keith, Thank you for posting your review and it's good to hear that you found the GP helpful and with a good manner. I'm unsure what ailments you presented with, but if you are suffering from being overweight, our GPs can offer referrals into various services to help with this. If you'd like to contact the practice with your full name, we can look into your ailments further and see if there is any other way in which we can help you. Kind regards, Deborah Roberts, Business Manager
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Review titled Great experience
Rated 5 stars out of 5
by Risha B - Posted on 13 November 2024
Requested a blood test and spoke to the GP. She was very helpful. I am very impressed with the service whenever I’ve needed access to healthcare services.
Visited November 2024
Review titled Woodcote Medical
Replied on 13 November 2024
Dear Risha, Many thanks for your positive review. We're glad to hear that you're impressed with the service that we are providing. Best wishes, Deborah Roberts Business Manager
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Review titled Great Practise
Rated 1 star out of 5
by Sally Ann Beadon - Posted on 14 November 2024
The Clinician I saw today was extremely nice and helpful . I came away feeling very well I formed . Got the two follow. On Appointment that I needed
Visited November 2024
Review titled Woodcote Medical
Replied on 19 November 2024
Dear Mrs Beadon Thank you for your positive review. We're glad to hear that you go the information and appointments that you need and that you found the GP you saw helpful. We will ensure that your positive feedback is passed on to the clinician. Kind regards, Deborah Roberts Business Manager
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Review titled Poor experience
Rated 1 star out of 5
by Anonymous - Posted on 17 October 2024
this practice used to have a great reputation but sadly this is no longer the case. The other day I was in the queue at Reception I witnessed a breach of patient confidentiality - made worse because the receptionist found it funny! Whilst dealing with myself - she also dealt with 4 others all at the same time - all whilst chewing on her gum not a good impression! But this receptionist didnt give her best service to any of us as it was all a bit a messy experience and then gave me a verbal warning as I was getting very frustrated! A Patient in the waiting room expressed her concern as to how I was being treated and stated this was one of the main reasons she had moved practice. Reception staff please consider the person in front of you - you dont know what they have been through, going through etc before presenting at the Reception desk.
Visited October 2024
Review titled Woodcote Medical
Replied on 09 November 2024
Dear Anonymous, Thank you for posting your review and we're very sorry to hear about the issues that you have raised. All of our Receptionists have been trained on patient confidentiality and the importance of ensuring this is kept at the reception desk, so we are concerned to hear about your recent experience. Please could you contact the surgery via our complaints email (swlicb.complaintswoodcotemedical@nhs.net) with further details, including your name and date of visit, so that we can look into the serious matters that you have raised. Kind regards, Deborah Roberts Business Manager
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Review titled Web security
Rated 4 stars out of 5
by Anonymous - Posted on 25 September 2024
I tried to access surgery web site using my tablet but kept getting warning that not a safe site to day and would not let me into the web site Woodcote surgery please look into this problem
Visited September 2024
Review titled Woodcote Medical
Replied on 25 September 2024
Dear Anonymous, Thank you for posting your feedback. We have checked the security of our website (https://www.woodcotemedical.nhs.uk/) and can confirm that it is showing as being safe. Please could you phone the surgery on 0208763 5620 and provide your contact details so that we can look into what site you are trying to access/any assistance that we can provide. Many thanks, Deborah Roberts, Business Manager
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Review titled Good Practice
Rated 5 stars out of 5
by Sam - Posted on 09 September 2024
Had ongoing skin problems for over a year now the doctor helped me to try different medications to help with my skin conditions and I finally found something that really helped really grateful and appreciate all the help I was given by my GP
Visited September 2024
Review titled Woodcote Medical
Replied on 09 November 2024
Dear Sam, Thank you for your review and we're glad to hear that the GP has been able to help you out with your ongoing skin conditions. Best wishes, Deborah Roberts Business Manager
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Review titled Great practice
Rated 4 stars out of 5
by Ma UK No - Posted on 27 September 2024
Was seen by a lovely doctor who referred me to the main reception to get a blood test request. And the lady at reception was so so lovely and friendly. I didn’t get the names . Was genuinely happy about the service.
Visited September 2024
Review titled Woodcote Medical
Replied on 09 November 2024
Dear Ma, Many thanks for the positive review. We're glad to hear that our GP and reception provided you with a great service. Kind regards, Deborah Roberts Business Manager
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Review titled Great practice
Rated 5 stars out of 5
by Ramya Ayanavilli - Posted on 18 September 2024
Dr was very helpful. She was very caring and understanding . She helped me with different ways I can use to comfort my baby
Visited September 2024
Review titled Woodcote Medical
Replied on 09 November 2024
Dear Ramya, Thank you for posting your positive review. We're glad to hear that the GP was able to help you with your baby and that you found her to be caring and understanding. Kind regards, Deborah Roberts Business Manager
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Review titled All round great appointment experience
Rated 5 stars out of 5
by Natalie - Posted on 09 September 2024
Using the Anima app have been very positive, I explained the issue and within less than an hour a response was recieved to book an appointment within the next few days with a variety of times. The day of the appointment we were seen on time, if not a few minutes early. GP was friendly and the appointment was quick but that's all that was needed. Overall great experience from booking to being seen
Visited September 2024
Review titled Woodcote Medical
Replied on 09 November 2024
Dear Natalie, Thank you for posting your review. We're glad to hear that you've found using Anima a positive experience. Kind regards, Deborah Roberts Business Manager
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Review titled 3 lovely ladies
Rated 5 stars out of 5
by Rosalie Fay Whitmore - Posted on 17 September 2024
I'd just like to pass on my thanks to firstly the lovely receptionist maning reception on Thursday, she's always as patient & helpful as she can possibly be. The GP Registrar l saw was incredibly knowledgeable, helpful and thorough, l do hope she stays on with the Practice for a very long time, and the Pharmacist was so kind and generous with her time too and went beyond her remit to help me. Many thanks ladies.
Visited September 2024
Review titled Woodcote Medical
Replied on 09 November 2024
Dear Rosalie, Thank you for your positive review - I will ensure your kind comments are passed on to the clinicians and receptionist that you saw. Best wishes, Deborah Roberts Business Manager