Woodcote Medical
32 Foxley Lane, Purley, Surrey, CR8 3EEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Supportive Doctors
Rated 4 stars out of 5
by Gill Joyce - Posted on 12 September 2024
My experience this year with Woodcote medical in Purley has been very good. I only had to go twice to the practice but both occasions have been very positive. First visit was when I found a lump in my breast and I received an appointment straight away and was seen in Croydon hospital a week later too. The second visit was for a sick cert for one week as my mum had passed away and I needed it for work while I was off. The doctor was very supportive and caring which really was so nice
Visited September 2024
Review titled Woodcote Medical
Replied on 09 November 2024
Dear Gill, Thank you for posting a review about your positive experiences at our surgery this year. We're glad to hear that you received prompt and caring treatment from our GPs. Kind regards, Deborah Roberts Business Manager
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Review titled Fantastic
Rated 5 stars out of 5
by Sam - Posted on 26 September 2024
Had an amazing experience with our doctor our doctor was able to provide us with the information that we needed and she explained to us what to do on our next steps.
Visited September 2024
Review titled Woodcote Medical
Replied on 09 November 2024
Dear Sam, Thank you for taking the time to post your review. We are glad to hear that the GP was able to provide you with all the information you needed. Best wishes, Deborah Roberts Business Manager
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Review titled Anima - good, but could do better
Rated 4 stars out of 5
by Chris - Posted on 10 September 2024
I've used Anima for bookings a few times now and find it generally helpful in delivering appointments when needed. The question lists are a bit trying at times and could do with a bit more free-form text options to describe the issue. I missed an appointment today because I was at the wrong surgery. I had preferred Purley when booking the appointment through Anima and when the confirmation came back I did not notice that (on the displayed part of the email) it did not specify the location, so I assumed Purley. If I had realised that there was a 'second page' to the email, I might have spotted that it said "Coulsdon"... Unfortunately the receptionist that checked me in (the automated system rejected me - presumably because I was at the wrong place, but this is not always the reason for the online check-in not working) did not spot that I was at the wrong surgery. Later, the other receptionist very helpfully booked another appointment for me. It would be good if the Anima appointment messages could highlight Purley or Coulsdon in the immediately visible part of the email, not out of sight at the bottom of the message.
Visited September 2024
Review titled Woodcote Medical
Replied on 09 November 2024
Dear Chris, Thank you for posting your review and we're pleased to hear that generally Anima is working well for booking appointments for you. Thank you for your feedback concerning the location information being supplied on the second page of the communication - we will raise this with Anima to see whether this can be fixed, as it would make more sense for the important piece of information to be immediately visible for patients. Kind regards, Deborah Roberts Business Manager
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Review titled Fantastic service
Rated 5 stars out of 5
by Steven acheson-gray - Posted on 08 August 2024
Remembered me and took time to talk about things that were clearly bothering me. Friendly and wasn't treated as just a patient. Welcoming for sure.
Visited August 2024
Review titled Woodcote Medical
Replied on 09 November 2024
Dear Steven, Thanks for the review and we're glad to hear that you had such a positive experience with one of our GPs. Kind regards, Deborah Roberts Business Manager
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Review titled Kind staff
Rated 5 stars out of 5
by Maddie - Posted on 10 July 2024
The doctor I’ve been seeing is kind and understanding. I have been provided with medication to help with my mental health and the doctor will monitor me on it going forward!
Visited July 2024
Review titled Woodcote Medical
Replied on 10 July 2024
Dear Maddie, Thank you for your positive review. We are pleased to hear that you felt you were treated with kindness and understanding. We have passed your comments to the staff who are delighted to receive such positive feedback. Many thanks Kim Burbedge Complaints Administrator
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Review titled Very good practice
Rated 4 stars out of 5
by Stephen Rose - Posted on 19 July 2024
The doctor that saw me I haven’t sent ibefore, but she was very nice very polite and knew her stuff.👍👍👍
Visited July 2024
Review titled Woodcote Medical
Replied on 09 November 2024
Dear Stephen, Many thanks for your positive review and we're pleased to hear that you were happy with the GP that you recently saw. Kind regards, Deborah Roberts Business Manager
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Review titled Wonderful reception staff
Rated 5 stars out of 5
by Anonymous - Posted on 07 June 2024
I was delighted to be served by someone who dealt with me with compassion and understanding, she was extremely efficient too It really helps when admin staff understand how stressful being ill can be! Many Thanks
Visited June 2024
Review titled Woodcote Medical
Replied on 07 June 2024
Dear patient, Thank you for posting your positive review. We are pleased to hear that you felt you were met with compassion and understanding. We will pass on your kind comments to our reception team who will be delighted to receive it. Kind regards Kim Burbedge Complaints Administrator
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Review titled Thorough, experienced, great manner.
Rated 5 stars out of 5
by Susan Belsey - Posted on 13 June 2024
I had an appointment today with a Dr at Woodcote medical centre. She was very thorough, gave good advice, was very experienced and explained everything well. Her knowledge of the blood tests and condition was exceptional. She listened well and her manner was very good.
Visited June 2024
Review titled Woodcote Medical
Replied on 10 July 2024
Dear Susan Thank you for posting your positive review. We are pleased to hear that the Dr was very thorough, experienced and explained everything well and you felt listened to. We have passed on your comments to Dr Patel who was very pleased to receive such positive feedback. Regards Kim Burbedge Complaints Administrator
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Review titled good
Rated 5 stars out of 5
by david barrow - Posted on 14 June 2024
big thanks to jacquie at coulsdon for organising our covid jabs at home. still awaiting home visit for blood tests brenda
Visited June 2024
Review titled Woodcote Medical
Replied on 10 July 2024
Dear David, Thank you for your positive review. I will pass on your thanks to Jackie at Coulsdon for organising your covid Jabs and I can see that the Domicillary bloods have also been done. Kind regards Kim Burbedge Complaints Administrator
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Review titled Can't make an appointment
Rated 1 star out of 5
by Maria Lang - Posted on 04 September 2024
I have tried to make an on line appointment numerous times. When describing my symptoms and the degree of pain the system refers me to 111. I did manage to see a physio in May. This was next to useless. Still waiting for an instruction email. All I want to do is speak to a doctor regarding this, at times, excruciating back pain Is it to much to ask to speak to a human at this practice??? The receptionists have always been very helpful.
Visited May 2024
Review titled Woodcote Medical
Replied on 09 November 2024
Dear Maria, Firstly, apologies for the delay in responding to your review. I'm sorry if you had problems requesting an online appointment. I believe the request that you put in on 6th September, resulted in a consultation with a GP and that this has been followed up with further appointments. I hope that your back pain is starting to get better. If you do have any issues submitting requests for an appointment online in the future, please do call our Reception team on 020 8763 5620 and they will be pleased to help you. Kind regards, Deborah Roberts Business Manager