Woodcote Medical
32 Foxley Lane, Purley, Surrey, CR8 3EEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appointment Issues
Rated 1 star out of 5
by Mrs Fisher - Posted on 11 April 2024
I did not believe the hype about not being able to get a Dr's appt, until I tried myself. I had a chest infection and the system just said no appointments - the phone had 38 people in front of me! so gave up. Then recently needed drs advice on my diabetes - which I add I was put on tablets and not had any contact for a year since then - I have heard of better experiences from other diabetes patients. So I had an appt booked the next day - but nobody called - worse still there was no contact to say why, so I tried again the next day - completing pages of of the same questions again to get to ask for an invitation, which I was then sent an invite which was removed and reappeared inviting me to an appt 7 days later. Very frustrating and confusing. The older generation will not be able to cope with this new system. The surgery shuts very early daily which makes it impossible for people working.
Visited April 2024
Review titled Woodcote Medical
Replied on 23 April 2024
Dear Mrs Fisher Thank you for your feedback however, I am sorry to hear about the issues you recently experienced in obtaining a GP Appointment. Please could you contact the surgery at swlicb.complaints@nhs.net with your full name and date of birth so we can investigate further; as we have several patients with the same surname. We can then look into this matter for you. Kind regards Kim Burbedge Complaints Administrator
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Review titled Thoroughly impressed
Rated 5 stars out of 5
by Sarah - Posted on 18 April 2024
I had an appointment with DrBellman on Monday for my son who had an ear infection and a severe nappy rash. I was pleasantly surprised from the off when I got called in immediately (always appreciated when waiting with a young child!) My appreciation only heightened during the appointment itself as DrBellman was thorough in her assessment and communication of the treatment options- giving me confidence and making me feel as though I had some autonomy in the decision for his treatment. This is the second time I’ve had an appointment with her for my son and both times she has shown to be very natural and personable with her patients and particularly with children. Most importantly i started to see almost immediately improvement in the nappy rash due to her advice and prescription and I am starting to see improvement in the condition of the ear infection too- much to my relief. I want to thank DrBellman for her expertise, time and dedication to her job!
Visited April 2024
Review titled Woodcote Medical
Replied on 30 April 2024
Dear Sarah, Many thanks for posting your positive review. We are pleased to hear that when you used our new booking system, you received a call immediately. I have passed your comments to the GP who was delighted to receive such positive feedback. Many thanks Deborah Roberts Business Manager
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Review titled Great experience today.
Rated 4 stars out of 5
by Matthew Cormack - Posted on 18 March 2024
Needed an appointment and booked it online this morning early. Got a message at 10.00am for a 10.40am appointment. Doctor was very friendly with the receptionist also helpful. Surpassed my expectations.
Visited March 2024
Review titled Woodcote Medical
Replied on 19 March 2024
Dear Mr Cormack Many thanks for posting your positive review. We are pleased to hear that when you used our new booking system, you received an appointment quickly. I have passed your comments to the GP and receptionist who were delighted to receive such positive feedback. Many thanks Kim Burbedge Complaints Administrator
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Review titled Don't care
Rated 1 star out of 5
by Anonymous - Posted on 12 February 2024
After visiting the nurse for dressing to be checked after surgery there were issues that needed to be checked by a doctor. The nurse who attended was told by the GP that they were too busy and for me to book an appointment (2 weeks lead time only telephone availability in 5 days) They explained it was not their problem go back to where the surgery was done (70 miles away and not possible in my condition) The Coulsdon surgery seems to have become a call centre, impossible to see a gp
Visited February 2024
Review titled Woodcote Medical
Replied on 20 February 2024
Dear Patient, We are sorry to hear about the issues that you recently experienced in obtaining a GP appointment. Unfortunately, as this review is anonymous, we are unable to investigate further. Please could you contact the surgery at swlicb.complaintswoodcotemedical@nhs.net so that we can look into this matter for you. Kind regards, Deborah Roberts, Business Manager