Woodlea House Surgery
2A Bradpole Road, Strouden Park, Bournemouth, BH8 9NXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 August 2024
Took a while to get an appointment 2 months ago , but once I saw doctor I've experienced a great service and they always keep in touch through phone calls to help with condition & that medication is going all OK
Visited August 2024
Review titled Woodlea House Surgery
Replied on 06 August 2024
Dear Patient. Thank you for your positive feedback. I will be sure to pass this on to the surgery team. Kind Regards Carla Watts Communication and Complaints patientservices.scmg@dorsetgp.nhs.uk.
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Review titled Most unhelpful doctor ever.
Rated 1 star out of 5
by Anonymous - Posted on 09 August 2024
After trying multiple times to get an appointment with a doctor, I had a phone call. I felt like the doctor was not considering my feelings, nor gave advice on my issue. When I explained my concerns, she told me to go buy my own over the counter medicine/ cream. I explained I had already tried them twice plus bought the test to ensure I was treating the correct issue. And the issue persisted, so I had no choice but to ask the GP. Nearly £80 is a lot of money to spend, she did not understand that. But told me she would not prescribe anything to me as I can buy it over the counter. She also gave me no advice on how to clear up symptoms or at least make myself more comfortable. This is something that has affected me, and restricted the things I can do.. and I felt as if she couldn’t wait to get me off the phone. Very disappointed. I have always been with this GP surgery, but the lack of patient care has become a joke.
Visited August 2024
Review titled Woodlea House Surgery
Replied on 13 August 2024
Dear Patient. Thank you for your feedback. Should you wish to discuss this matter further please email patientservices.scmg@dorsetgp.nhs.uk. Kind Regards Carla Watts Communication and Complaints
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Review titled Excellent practice
Rated 5 stars out of 5
by George Giles - Posted on 11 July 2024
This practice is excellent it cannot be faulted. There is not one person of the practice that I would not want to be seen by. Regarding my recent visit I cannot thank all the staff enough for the very professional way my wife’s prescription was Handled. The lady on reception today pm. deserves a special mention for the way she handled my request for the prescription. A very big thank you to all the staff. George Giles
Visited July 2024
Review titled Woodlea House Surgery
Replied on 16 July 2024
Dear Mr Giles. Thank you for your positive feedback. I will ensure that this feedback is passed on to the surgery team. Kind Regards Carla Watts Communication and Complaints patientservices.scmg@dorsetgp.nhs.uk
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Review titled Good service
Rated 5 stars out of 5
by Paul Gilliver - Posted on 16 July 2024
I was recently diagnosed as pre-diabetic, following a routine blood test. Had a very helpful telephone consultation with a doctor today to explain what that meant, the follow up procedures and what I need to do to remedy the situation. Great service, as always
Visited July 2024
Review titled Woodlea House Surgery
Replied on 16 July 2024
Dear Mr Gilliver. Thank you for your positive feedback. I will ensure this feedback is passed onto the surgery. Kind Regards Carla Watts Communication and Complaints patientservices.scmg@dorsetgp.nhs.uk.
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Review titled Very helpful patient doctor
Rated 4 stars out of 5
by Anonymous - Posted on 07 June 2024
I haven't seen a doctor for a good few years or since woodlea surgery went to bradpole road, my doctor was extremely supportive & helpful & fully understood my health issues . The only bad thing is it took me over a week to make an appointment ,& when I eventually got through I was told I couldn't get an appointment for 3 weeks , so I tried again the following morning @ 8.30 am only to wait 30 minutes again to get through , we were told when woodlea surgery joined strouden nothing would change but getting an appointment is absolutely terrible . Please help to make this a better system as it causes extreme stress for patients
Visited June 2024
Review titled Woodlea House Surgery
Replied on 11 June 2024
Dear Patient. Thank you for your feedback. Should you wish to discuss this matter further please email patientservices.scmg@dorsetgp.nhs.uk. Kind Regards Carla Watts Communication and Complaints
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Review titled Extremely helpful
Rated 5 stars out of 5
by Sally - Posted on 17 June 2024
Recently I have had to ask for the surgery’s help regarding my osteoarthritis The y have arranged my prescriptions ,face to face or phone consultations with the doctors ,sent referrals to the hospital and every one at the surgery has been very helpful
Visited June 2024
Review titled Woodlea House Surgery
Replied on 18 June 2024
Dear Sally. Thank you for your positive feedback. I shall be sure to pass this on to the surgery team. Kind Regards Carla Watts Communication and Complaints
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Review titled Amazing help
Rated 5 stars out of 5
by Anonymous - Posted on 24 May 2024
When I went in there for a check up , everyone was so sweet and nice and very helpful, it was really clean too !
Visited May 2024
Review titled Woodlea House Surgery
Replied on 28 May 2024
Dear Patient. Thank you for your positive feedback relating to Woodlea House Surgery. Kind Regards Carla Watts Communication and Complaints
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Review titled My medications
Rated 2 stars out of 5
by Peter Stevenson - Posted on 22 March 2024
Once again! Ordered important medication on 18th. Nothing !! Until today when my carer went to surgery to enquire and ordered now. This is not acceptable for important potentially life threatening drugs. I want complete 100% assurance this issue, which has happened regularly since September 2023 will not be repeated.
Visited March 2024
Review titled Woodlea House Surgery
Replied on 26 March 2024
Thank you for your comment. Please email me if you wish to discuss this matter further - patientservices.scmg@dorsetgp.nhs.uk Kind regards Carla Watts Complaints Specialist
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 June 2024
Phoned surgery to ask for an appointment and gave a brief reason for the appointment. I can always get an appointment either the same day or a routine appointment if it's not urgent. I am happy with the surgery, the staff over the phone are friendly, Clinician's are helpful. Most amazing is I can see a physio in a week. Years ago I waited for several months to see a physio in the hospital. Thank you Woodlea.
Visited February 2024
Review titled Woodlea House Surgery
Replied on 11 June 2024
Dear Patient. Thank you for your positive feedback. I will ensure that this is passed onto the surgery staff. Kind Regards Carla Watts Communication and Complaints
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Review titled Impossible to get appointments
Rated 1 star out of 5
by Anonymous - Posted on 18 January 2024
I sent an e-consult request on 15/01/2024 due to pain in wrist and hands different to my normal arthritis pain and asking if I should get an X-ray as I had been doing some heavy lifting. The response was a gp will contact me on 23/01/2024! I’m classed as clinically vulnerable and have been told by 1 of the gps that I should be prioritised however often have to wait 2 to 3 weeks for an appointment. I previously rang with concerns of a lump in my breast and had to wait 4 weeks for a phone appointment. We was told when merging with Strouden that there’d be more drs and other medical resources when in fact it’s less. Nothing but disappointment . I’ve looked into changing surgeries but the only other one in our catchment is in southbourne despite several being closer
Visited January 2024
Review titled Woodlea House Surgery
Replied on 23 January 2024
Thank you for your comment. If you want to discuss this matter further please email patientservices.scmg@dorsetgp.nhs.uk. Kind Regards Mrs C Watts Communication and Complaints Specialist.