Wootton Vale and Shortstown Surgery
Wootton Vale Hlth Liv Ctr, Fields Road, Wootton, Bedford, Bedfordshire, MK43 9JJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Positive experience
Rated 4 stars out of 5
by Rachel - Posted on 13 July 2024
I like to give positive feedback as it is all too easy to moan. I had a very positive and stress free experience booking an appointment for my daughter. It is always quite stressful juggling work and poorly children along with the stress of trying to get a doctors appointment but I rang up on the day and was given an early morning appointment which was hugely helpful. We were seen promptly and were greeted with a good morning as we arrived at the surgery in Wootton which is a small thing but can make.a difference to your day. We got what we needed for my daughter and I am grateful for the service provided today.
Visited July 2024
Wootton Vale and Shortstown Surgery has not yet replied.
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Review titled Helpful and fast
Rated 5 stars out of 5
by Leigh - Posted on 26 June 2024
I really dislike having to make dr appointments, I’m conscious of the limited availability and the stress receptionists must suffer. This really wasn’t an issue today at Shortstown surgery as the kind receptionist was so helpful and able to book me an appointment that fitted in with my calendar (non urgent). Thank you shortstown it’s a comfort knowing you are there to help us. 10/10
Visited June 2024
Wootton Vale and Shortstown Surgery has not yet replied.
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Review titled Missing medication orders often
Rated 2 stars out of 5
by Anonymous - Posted on 10 June 2024
For a few months when I request medication online, I am experiencing that some medication are missing from orders. So I had call the practice, then they ask me to call the pharmacy etc. When I called the pharmacy I learnt that the practice hasn't requested the right dose of a one medication and didn't request another medication I need monthly. I wonder why it is keep happening and it is too much effort to chase medication every month. This is not efficient. I think this is happening to the other patients too. When pharmacist used to request prescriptions from the practice, I didn't have an issue. They were very efficient and professional. Where is it going wrong? I have multiple medical problems and this adding stress to my life which I don't need.
Visited May 2024
Wootton Vale and Shortstown Surgery has not yet replied.
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Review titled Very nice and professional GPs, but hard to contact
Rated 4 stars out of 5
by Fred Smith - Posted on 27 May 2024
Messaging has recently been disabled on the NHS app and econsult has been stopped too. With the difficulty getting through on the phone line it has become very hard to contact the surgery.
Visited May 2024
Wootton Vale and Shortstown Surgery has not yet replied.
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Review titled Good Response to a query
Rated 5 stars out of 5
by Hazel Martin - Posted on 12 April 2024
I want to say thank you to the Clinical Pharmacist (who I can’t name as the system won’t allow a name )for sorting out my confusion over my Ozempic injections.
Visited April 2024
Wootton Vale and Shortstown Surgery has not yet replied.
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Review titled Lack of information on appointments
Rated 3 stars out of 5
by Francis Thompson - Posted on 26 April 2024
Why is it no longer possible to check future appointments on the website? If you can book an appointment I would have thought it would be sensible to be able to check the time and date etc. All you see now is that this service is not offered by the surgery. A step back in my view.
Visited April 2024
Wootton Vale and Shortstown Surgery has not yet replied.
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Review titled Hate the appointment system, lack of receptionist support.
Rated 2 stars out of 5
by Anonymous - Posted on 16 April 2024
As I was unable to access the appointment bookings and cannot use the telephone due to specific disability, I followed what was stated on the surgery website to book an appointment "visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm". I have needed an appointment for over a month and so took myself over to the surgery (20 minutes drive away) to make an appointment. Was told that I couldn't do that but would need to telephone or use the online booking service. I am unable to and didn't want to explain to the receptionist in full ear shot of those waiting in the reception area all about my disability. However, there was no offer to help or support me to make an appointment - which has now become quite urgent as it's been left for far too long. I don't want to waste the time of A&E but with pain and losing my ability to move one of my limbs, I was hoping that by going down to the surgery to make an appointment, I would have been able to get an appointment at some point in the future. I left upset. My GP is lovely and would never have a bad word to say about him. But, for the rest of the surgery and how the appointments are run, unfortunately I have nothing good to say at all about them at this current time.
Visited April 2024
Wootton Vale and Shortstown Surgery has not yet replied.
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Review titled Pensioner 71 struggling to get an appointment
Rated 1 star out of 5
by Christina Mary Ellement - Posted on 18 April 2024
Trying to get an appointment for my 71 year old husband who has multiple health problems and whos prescription has been refused when the pharmacy requested it. This morning i had a text message asking about one of the 4 problems I contacted the surgery about. What about the other 3 problems ? No point ringing as will be referred to the on line system again but I completed that yesterday and it hasn't worked.
Visited April 2024
Wootton Vale and Shortstown Surgery has not yet replied.
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Review titled good practise , but website not pleasing
Rated 4 stars out of 5
by Anonymous - Posted on 02 January 2024
I have found the practise very helpful but the website is a nightmare e consult takes you to various medical problems to allow symptom match ..but my specific symptoms are not there ..it is very complicated to navigate ..even when asking how to make an appointment via the question box it does not specify how .click on make an appointment and zilch..very frustrating and I am fairly computer literate ..those of an older generation probably loose the will to live and give up...practise itself is good and waiting times are also but you cannot book an appointment in advance even if GP wishes to see you in following week ..!
Visited December 2023
Wootton Vale and Shortstown Surgery has not yet replied.
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Review titled GP is wonderful. Making an appointment is problematic.
Rated 4 stars out of 5
by Anonymous - Posted on 17 October 2023
I cannot fault my specific GP at all, he is warm, friendly and understanding of my needs. Making an appointment through econsult can be a nightmare as some of the questions are not constructed to meet specific needs, queries or questions and, if it is to make an appointment there is no way to indicate which specific surgery you wish to go to, either Wootton or Shortstown. But responding to the email sent confirming the appointment is fruitless as they are "undelivered". This is extremely frustrating and not at all helpful to those with communication needs - not everyone can communicate via telephone.
Visited October 2023
Wootton Vale and Shortstown Surgery has not yet replied.