Worthing Medical Group
23 Shelley Road, Worthing, West Sussex, BN11 4BSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing staff
Rated 5 stars out of 5
by Karen Doubleday - Posted on 27 February 2025
I moved into Worthing a month ago and have spoken with several members of your reception staff who have all been so helpful. Also today I spoke with a member of the Medicines management team to query a prescription issue and she was so helpful, explained in depth what had happened and what she could do to help. I am so impressed with the service at this surgery.
Visited February 2025
Review titled Worthing Medical Group
Replied on 27 February 2025
Good Afternoon Karen, I wanted to personally thank you for taking the time to share your positive experience with the Reception Team and Medicines Management Team. I am glad that we were able to assist with your requirements and hope we can continue to offer you the support you require. I have passed on your kind words to both teams. Kind Regards Patient and Clinical Services Manager Worthing Medical Group
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Review titled Wrong diagnostic , bad service
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2025
My son of 3 years old has been seen by the doctor . Initially she carried out normal checks and advised she believes is a viral infection. She didn ‘t seem concerned in any way or even mentioned to me anything about A&E. We left to pick up the prescription from the pharmacy. Half an hour later, the same doctor calls my husband that I need to take my son to the hospital as soon as possible. She had already informed the hospital that we were coming. My husband called me to let me know what was happening. I was shocked. How come half an hour ago everything was normal and now is suddenly severe? I called the reception and in about 45 minutes another doctor called me . She had the same lines , that previous doctor notes were saying that my son has a respiratory condition and based on that notes she advices to go to A&E. But she did not carry any checks on my son and she doesn’t know for sure what the other doctor checked. All this was happening at 6 p.m. when even if you don’t trust the medical advice given from the initial doctor , the only thing left to do is go to A&E. This is very frustrating and serious. And for sure doesn’t inspire any trust at all. I am just saying that if I would have the same behaviour on my job, and I work in finance, not with people’s health, I probably wouldn’t keep my job for long.
Visited February 2025
Review titled Worthing Medical Group
Replied on 24 February 2025
Good afternoon, I sincerely apologise for the dissatisfaction and worry this has caused. I understand your frustrations completely. It's difficult for me to fully understand the decisions made without access to the relevant medical records and the thought process behind them. I do wonder if your son saw one of our Resident Doctors. These are fully qualified doctors in training to become GPs, and they have a dedicated supervisor who reviews their consultations to ensure appropriate plans and discussions. This might explain any perceived difference in the decisions made. It's also possible that the GP's assessment evolved due to ongoing concerns or the exploration of alternative treatment options. If you'd like to discuss this further, please don't hesitate to call us and ask to speak with the Practice Coordinator, who will be happy to investigate this for you. Again, I apologise for the distress this has caused, and I truly hope your son is feeling better now. Kind Regards Patient and Clinical Services Manager Worthing Medical Group
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Review titled Appalling reception staff
Rated 1 star out of 5
by R. Young - Posted on 06 January 2025
Called at 8am as I have had heavy bleeding and abdominal pain now for 5 weeks, to be in a que of 30 odd people and I have a school run and work to to at 8.30am to 9am. Got on my break from work around 12pm to try again only to be told it doesn't matter what my issue is I have to call back the next day at 8am to repeat this terrible process, and you people wonder why ovarian/uterus cancer is on the rise when you ignore women who have been in pain and bleeding for over a month?!
Visited January 2025
Review titled Worthing Medical Group
Replied on 06 January 2025
Good afternoon, I apologise for any dissatisfaction caused. We had 100 people in our phone queue today which is extremely high, but normal for post Christmas and New Year, we also had a GP have to go home sick as wasn't well enough to stay. We do ask all our patients to call at 8am to ensure you enroll for a call back from a GP, a later call would mean we hit our safe levels of working and anything after that it becomes unsafe for our GP's to take on any additional workload, unless it is an ongoing and complex issue. We do understand your frustrations which is why we also offer the online request that can also be accessed at 8am each day. Once our safe levels are reached the other services are then signposted to, to ensure that anyone with anything urgent that we do not have capacity to deal with have an alternative option, this is via 111 or the urgent treatment centre via A+E. Please call us at 8am any weekday, or at 8am submit an online form to avoid you calling, you can also pop it at 8am if that is easier. If your request is more urgent than that then please do follow the signpost guidance. Kind Regards Patient and Clinical Services Manager Worthing Medical Group
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Review titled Great support and incredibly kind
Rated 5 stars out of 5
by Rebecca King - Posted on 17 September 2024
Spoke with Jenny this morning, who was just amazing! I can’t thank her enough for her time and support in solving all my queries! Thank you Jenny
Visited September 2024
Review titled Worthing Medical Group
Replied on 17 September 2024
Good Afternoon Rebecca, Thank you ever so much for taking the time to send in your positive comments about Jenny. Feedback to is important to us whether it be constructive or positive. I have fed back this lovely review to Jenny. Kind Regards Patient and Clinical Services Manager Worthing Medical Group
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Review titled Surgery not fit for purpose - No service
Rated 1 star out of 5
by Val - Posted on 23 August 2024
It is almost impossible to get through to this surgery by phone. Everyday the recording is that there are no appointments and it’s reached its limits or doctors are sick. I then visited the surgery to get help but was told that I had to ring at 8am in the morning. Of course that didn’t work because the lines are saturated. I asked for an appointment for my husband to do a PSA test and was told to do it online . The only services provided online are GP referred blood tests and diabetes related. The systems in place are not working for patients and it is frustrating to have to deal with this surgery. This surgery is not fit for purpose !!
Visited August 2024
Review titled Worthing Medical Group
Replied on 27 August 2024
Good Afternoon, Thank you for taking the time to share your feedback. I apologise for the dissatisfaction caused. Since Christmas the workload and patient requirements have increased dramatically. This is due to the hospital wait times still being back logged and the amount of reviews falling back on the GP's is huge. Because of this we have had to have a safe level of working limit to ensure each patient contact remains safe and efficient. Over the last few weeks due to sickness and higher demand the safe level has been reached very early in the day. We do advise that you contact us as early in the day as possible either via phone or our online form. We also offer a call back option meaning you do not need to stay on the line at 8am, we automatically contact you back when you get to number 1 in the queue. After the safe level has been hit we then have to signpost to alternative services unless we have already dealt with your issue before in Practice. I understand your frustrations but we do have to have this limit in place along with all other local Practices as a safety measure. If you would like to discuss further, please do not hesitate to get in contact and ask to speak to a Practice Coordinator. Kind Regards Patient and Clinical Services Manager Worthing Medical Group
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Review titled Continuing poor service / standards
Rated 1 star out of 5
by Anonymous - Posted on 02 September 2024
Continuing poor service - losing confidence in management of my care. Long telephone wait calls seems now an accepted norm so.. In the past I have been given another patients medicince - feels slapdash. Recent experience of speaking with receptionist to book bloodtest was a horrid experience - rude and very defensive. Last straw was calling for test results this afternoon to be told by receptionist a GP looked at my results - cholesterol 6.9 - and to continue taking medication - no further action. worryingly I am not on cholesterol medication so. I was told by receptionist to call tomorrow for appointment to discuss with GP. If I hadnt chased this then my high cholesterol would go unchecked? I feel this just adds weight to my concern practice is in a chaotic and slapdash. I assume this is down to lack of staff etc but for a GP not to check my records, or mix me up with someone else? I would like your comments please.
Visited August 2024
Review titled Worthing Medical Group
Replied on 17 September 2024
Good Afternoon, Thank you for taking the time to send in your concerns. I am aware that this has now been dealt with and you should have been contacted by now. But I wanted to acknowledge your concerns and apologise for any inconvenience and upset caused, this is absolutely something that should have been avoided. If you would like to discuss further please do not hesitate to get back in contact. Kind Regards Patient and Clinical Services Manager Worthing Medical Group
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Review titled Poor experience overall
Rated 2 stars out of 5
by Anonymous - Posted on 22 June 2024
My experiences over the past 2 years haven't been good. I have called, spoken to a receptionist and been told a Dr will call back that day. I had no call back so called the next day and apparently there was no evidence of my call (this is not the first time this has happened) and had to repeat everything again. I was told I would get a call back but this didn't happen and I was sent a message to speak to a pharmacist. I did so and she was surprised when I discussed my symptons as she thought I needed to speak to a Dr. She recommended something I'd already tried and had made no difference. I waited months before I even spoke to the Dr as had been trying various 'remedies' as I know how stretched Dr's are, and knew it would have been difficult to see a Dr at this surgery. The surgery just give out regular medication without checking to see if you still need to take it and impossible to speak to anyone about this, and it should not be me checking in with them about this medication. The Nurse is supposed to check up yearly on something else I'm taking and never does! I know other surgeries are better as speak to friends and their experiences are far better with their practices. I know practices are very stretched but some are far worse than others, and sadly this practice is not one I'd recommend.
Visited June 2024
Review titled Worthing Medical Group
Replied on 24 June 2024
Dear patient, Firstly, I would like to apologise that you felt you had to share your dissatisfaction via NHS CHOICES. Reading through your experience, I would like to discuss this further with you. The GP's do signpost to the Pharmacist if they feel it is something they can assist with, however, if they had known you had tried several remedies previously via the Pharmacy already, then they should have absolutely been the ones to give you a call. Our Practice do yearly medication reviews not always done via the GP but sometimes via the in house Clinical Pharmacist who are qualified to do this. Dependent on what medication you are on, this is not always needing to be a patient contact but done behind the scenes. Our Practice takes feedback very seriously and we aim to work on constructive feedback to use as a learning points and perfect our processes, so if you would be happy to discuss further, please do give the Practice a call and ask for myself. Kind Regards Patient and Clinical Services Manager Worthing Medical Group
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Review titled Great service...again
Rated 5 stars out of 5
by Paul Williams - Posted on 03 June 2024
Not for the first time, I've had a great service. I had two issues - a mole that looked cancerous, and a debilitating hand condition. I sent photos of both to the surgery, was called back promptly by the doctor, and immediately referred to the relevant specialists.
Visited May 2024
Review titled Worthing Medical Group
Replied on 04 June 2024
Good Morning Mr Williams, Thank you for taking the time to share your positive experience of the Practice. I am extremely pleased to hear that you were seen promptly and efficiently. Feedback, whether it be positive or constructive is important to us and I will be sure to share this feedback with the relevant teams. Kind Regards Patient and Clinical Services Manager Worthing Medical Group
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Review titled Great Service
Rated 5 stars out of 5
by Catherine - Posted on 17 June 2024
the receptionist , a gentleman, was extremely polite, understanding and kind! I had many things I needed organised , repeat medication, appointments and blood tests and all my needs were met in a timely manner. I would recommend this surgery to others.
Visited April 2024
Review titled Worthing Medical Group
Replied on 27 August 2024
Good Afternoon, Thank you for taking the time to share your positive experience of the Practice. All feedback, whether it be positive or constructive is important to us. I have fed this back to the Receptionists involved and thank you once again for sharing. Kind Regards Patient and Clinical Services Manager Worthing Medical Group
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Review titled Worst practice I’ve ever experienced
Rated 1 star out of 5
by Sarah chitty - Posted on 15 April 2024
Can’t get appointment either face to face or via phone they triage you without speaking to you and are willing to leave you breathless for a week. So their option are to sent you to A&E so now I have to wait there for a couple of hours just to speak with a doctor
Visited April 2024
Review titled Worthing Medical Group
Replied on 15 April 2024
Hello Sarah, I am unable to comment about your case personally due to data protection and you leaving your name visible. However, I do apologise for the disatisfaction caused and have escalated your concerns to the GP. Kind Regards Patient and Clinical Services Manager Worthing Medical Group