Worthing Medical Group
23 Shelley Road, Worthing, West Sussex, BN11 4BSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor experience overall
Rated 2 stars out of 5
by Anonymous - Posted on 22 June 2024
My experiences over the past 2 years haven't been good. I have called, spoken to a receptionist and been told a Dr will call back that day. I had no call back so called the next day and apparently there was no evidence of my call (this is not the first time this has happened) and had to repeat everything again. I was told I would get a call back but this didn't happen and I was sent a message to speak to a pharmacist. I did so and she was surprised when I discussed my symptons as she thought I needed to speak to a Dr. She recommended something I'd already tried and had made no difference. I waited months before I even spoke to the Dr as had been trying various 'remedies' as I know how stretched Dr's are, and knew it would have been difficult to see a Dr at this surgery. The surgery just give out regular medication without checking to see if you still need to take it and impossible to speak to anyone about this, and it should not be me checking in with them about this medication. The Nurse is supposed to check up yearly on something else I'm taking and never does! I know other surgeries are better as speak to friends and their experiences are far better with their practices. I know practices are very stretched but some are far worse than others, and sadly this practice is not one I'd recommend.
Visited June 2024
Review titled Worthing Medical Group
Replied on 24 June 2024
Dear patient, Firstly, I would like to apologise that you felt you had to share your dissatisfaction via NHS CHOICES. Reading through your experience, I would like to discuss this further with you. The GP's do signpost to the Pharmacist if they feel it is something they can assist with, however, if they had known you had tried several remedies previously via the Pharmacy already, then they should have absolutely been the ones to give you a call. Our Practice do yearly medication reviews not always done via the GP but sometimes via the in house Clinical Pharmacist who are qualified to do this. Dependent on what medication you are on, this is not always needing to be a patient contact but done behind the scenes. Our Practice takes feedback very seriously and we aim to work on constructive feedback to use as a learning points and perfect our processes, so if you would be happy to discuss further, please do give the Practice a call and ask for myself. Kind Regards Patient and Clinical Services Manager Worthing Medical Group
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Review titled Great service...again
Rated 5 stars out of 5
by Paul Williams - Posted on 03 June 2024
Not for the first time, I've had a great service. I had two issues - a mole that looked cancerous, and a debilitating hand condition. I sent photos of both to the surgery, was called back promptly by the doctor, and immediately referred to the relevant specialists.
Visited May 2024
Review titled Worthing Medical Group
Replied on 04 June 2024
Good Morning Mr Williams, Thank you for taking the time to share your positive experience of the Practice. I am extremely pleased to hear that you were seen promptly and efficiently. Feedback, whether it be positive or constructive is important to us and I will be sure to share this feedback with the relevant teams. Kind Regards Patient and Clinical Services Manager Worthing Medical Group
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Review titled Great Service
Rated 5 stars out of 5
by Catherine - Posted on 17 June 2024
the receptionist , a gentleman, was extremely polite, understanding and kind! I had many things I needed organised , repeat medication, appointments and blood tests and all my needs were met in a timely manner. I would recommend this surgery to others.
Visited April 2024
Worthing Medical Group has not yet replied.
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Review titled Worst practice I’ve ever experienced
Rated 1 star out of 5
by Sarah chitty - Posted on 15 April 2024
Can’t get appointment either face to face or via phone they triage you without speaking to you and are willing to leave you breathless for a week. So their option are to sent you to A&E so now I have to wait there for a couple of hours just to speak with a doctor
Visited April 2024
Review titled Worthing Medical Group
Replied on 15 April 2024
Hello Sarah, I am unable to comment about your case personally due to data protection and you leaving your name visible. However, I do apologise for the disatisfaction caused and have escalated your concerns to the GP. Kind Regards Patient and Clinical Services Manager Worthing Medical Group
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Review titled Terrible Practice
by Anonymous - Posted on 29 April 2024
My experience with Worthing medical group over the last few weeks has been truly awful. To start with they are incapable of acknowledging they have an issue with their phone lines. Their calls fail to come through to mobile number, only leaving a text message say they have tried to reach you. When given alternative number to reach you on they are unable to carry out this simple task. I have had to update my alternate contact number both in person and over the phone. Both times I’ve done so they have not logged it properly as they still and old, inactive number they are trying to reach me on. This has lead to my issue being unresolved for week due to the clinics inability to contact me. When confronted about this I was met with an unapologetic and abrasive attitude. This has cause me much stress, in turn worsening my condition through repeated severe physical panic attacks.
Visited April 2024
Review titled Worthing Medical Group
Replied on 01 May 2024
Dear Patient, I am extremely sorry for the dissatisfaction caused over the past week. You are absolutely correct in saying this is a simple task that should have resulted in a quick change of number causing no delays. I would like to look into this further by listening to the calls and feeding back to the relevant staff, as this may be a training issue. If you would kindly email in your details or give the practice a call and ask for myself, I will happily discuss this further with you. I once again apologise for the delays caused in you receiving treatment and I hope you have now managed to speak to a clinician. Kind Regards Patient and Clinical Services Manager Worthing Medical Group
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Review titled Better experience today
Rated 3 stars out of 5
by Debra Stevens - Posted on 27 March 2024
I thought I would update my review. I phoned in again yesterday morning, had a call back and got an appointment to see a nurse practitioner. She was really lovely. I received all the advice and medication required and will hopefully be feeling better soon.
Visited March 2024
Review titled Worthing Medical Group
Replied on 28 March 2024
Good Morning, Thank you for sending in both sets of comments. I apologise that you were unable to obtain an appointment on your first attempt on Monday. We sadly had 3 Dr's off sick, which is very rare, but unfortunately meant that we were only able to deal with ongoing complex urgent matters on that day, as much as we dislike doing this. We ensure that the phone message also states this to avoid patients waiting unnecessarily on the phone, leading to disappointment if we are unable to help, and also to offer alternatives ways to seek help, such as 111, the pharmacy or the urgent treatment centre via A+E for something more urgent. We only advise A+E to patients if they feel it is an emergency and they are unable to wait until our next working day. I am glad that the following day our capacity was back to normal and you were able to get the appointment that you required. I really do appreciate you updating your review as constructive and positive feedback is extremely important to us. Kind Regards Patient and Clinical Services Manager Worthing Medical Group
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Review titled Unable to get past the receptionist
Rated 1 star out of 5
by Debra Stevens - Posted on 25 March 2024
I phoned at 8 this morning and was 26 in the queue. I wanted to see or talk to a GP or Nurse Practitioner. After 30 minutes I was told too many doctors off sick to deal with any patients today and to go to A and E or 111. Without the ability to book a call back until 8 on the day this just seems like making the A and E situation worse. Not good enough for the largest surgery in Worthing.
Visited March 2024
Review titled Worthing Medical Group
Replied on 28 March 2024
See response on second review from patient. Patient and Clinical Services Manager Worthing Medical Group
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Review titled Poor
Rated 2 stars out of 5
by Anonymous - Posted on 07 February 2024
rang concerning a referral phone informed that as after 12 noon should ring 111 or go to hospital, also only taking calls tomorrow between 8 am an 10:30 am due to staff training !!! I waited for the phone for the secretary's and was told to leave a message for reply 3 working days.
Visited February 2024
Review titled Worthing Medical Group
Replied on 15 February 2024
Good Morning, Apologies for the dissatisfaction caused. If it was about a referral that had already been generated, then our telephone message gives you an option to go through directly to the Secretary team, or they will contact you back. If it was a referral that you were requesting, you would have needed to speak to a GP first for them to generate a referral. For anything admin related, we do have a three day turn around. I you havent had your query dealt with please do not hesitate to get back in contact and I will personally look into this for you. Kind Regards Patient Services Manager Worthing Medical Group
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Review titled Great medical group
Rated 5 stars out of 5
by Anonymous - Posted on 13 January 2024
I’ve had nothing but good experiences here. The whole team does a great job and works hard. I appreciate it’s sometimes difficult to get a face to face appointment, but see nothing wrong with telephone appointments as a first step. It’s not always essential to be seen in person in order to get good healthcare.
Visited January 2024
Review titled Worthing Medical Group
Replied on 15 January 2024
Good Afternoon Linda, Thank you for such a lovely positive review. We are highly appreciative of you taking the time to share your positive views. I am glad we have been able to assist with your needs. Kind Regards Patient Services Manager Worthing Medical Group
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Review titled Lack Of Care
Rated 1 star out of 5
by Anonymous - Posted on 08 February 2024
For the past few years my care (lack of) has been incredibly poor, I have still had no diagnosis or help and have been pushed from pillar to post. I have been distraught and had no call backs when told I would, no treatment and I feel so let down. I have had no choice but to stretch myself to start paying for private care to diagnose my illness. I am a mum with a young family and my anxiety and metal health has suffered tremendously.
Visited January 2024
Review titled Worthing Medical Group
Replied on 16 February 2024
Good Morning, I am extremely sorry for the dissatisfaction caused and really would like to look into this for you and arrange some continuity from a GP for you. Without any details I am unable to act on this appropriately. Please could I ask that you contact us and ask for myself and will look into addressing your concerns. Kind Regards Patient Services Manager Worthing Medical Group