Worthing Medical Group
23 Shelley Road, Worthing, West Sussex, BN11 4BSContact details and opening times
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Reviews
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Review titled Blood tests
Rated 1 star out of 5
by Anonymous - Posted on 08 December 2023
I needed blood tests for a health check I'm doing in January (ca125, cea and ca199 something) I made an appointment with the surgery and went there to see the nurse. The nurse told me he couldnt book the test because his screen didnt allow him to register those tests. He told me I would have to go to Worthing Hospital for bloods, so I booked another appointment and went there instead. The reception in Blood Tests said that the wmg surgery had not entered my blood tests on the system, and that the blood tests I needed were bog standard tests which the Surgery should be carrying out, not sending me to hospital. I told the hospital that Worthing Medical had refused to do the tests, but sent me to the hospital instead. They asked me to call the surgery to confirm the tests I needed on i.c.e.. I waited 45 minutes (I was caller 8) until someone from wmg reception answered. Luckily my phone was charged. The person on reception asked me to wait. After about five minutes he said 'Oh, the test just appeared on our system, you can ask the hospital to check again.' Honestly, it must be magic or fairies or something. The test just 'appeared' on their system. I dont know why the surgery is refusing to carry out standard blood tests, but I wasted two days on this farce. I cant understand why the surgery is rated outstanding. The identical thing happened last year, but I was assumed the issue had been fixed. How stupid am I? A rubbish phone service which relies on people to give up waiting on line to weed out the non-desperate patients. A rubbish appointments system where you dont get to see a doctor but wait around for a phone call. And then you get to make another appointment to see a doctor by ringing at 8am and waiting on line for hours to be told there are no appointments left. It's a total shambles. I read in the replies to the reviews that the phone service is being fixed. Is it though? Why not go back to the old system and stop wasting people's time? Why not carry out bog standard blood test for cancer markers and stop sending people to Worthing Hospital? It's so innefficient its maddening. Time is money, but not our time obviously
Visited December 2023
Review titled Worthing Medical Group
Replied on 15 February 2024
Dear patient, apologies for the dissatisfaction that you have experienced. If a blood form is not on the system for a patient the practice or the hospital are unable to complete the blood test as we would be unsure of which bloods would be required. I do apologise that you were told conflicting information. When you called the practice from the hospital to request the form to be added on the system, it wasnt on there, but my colleague asked the GP to add it on for you, to avoid you a further wasted journey. So the form did just appear on the system as the Dr added it on there for you. Our new phone system is much more efficient and you no longer require to wait in a queue, if you decide to click the call back option. Then when you get to option 1 in the queue, it automatically calls you back. We have had an on the day triage system in place for over 5 years, however the reception team do ask the patients if they would prefer a call or a face to face appointment. Then it is up to GP to signpost who they want you to see. With regards to having blood tests at the hospital, they have a department especially for this, as do we. Some patients prefer booking at the hospital for convenience and some prefer to come to the practice. The hospital usually can offer you an appointment sooner than the practice and we give patients the option of both. If you would like to discuss this further, please do not hesitate to get in contact and I can discuss with you. Kind Regards Patient Services Manager Worthing Medical Group
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Review titled Considerate and proactive practice
Rated 5 stars out of 5
by AKH - Posted on 10 November 2023
I have an ongoing problem which is being investigated. The Doctors I have seen re this have been excellent. They are interested in helping me and very careful to explain things clearly. They make me feel that they are interested in me as a person. They are also proactive in contacting me .
Visited November 2023
Review titled Worthing Medical Group
Replied on 13 November 2023
Thank you ever so much for your wonderful and positive feedback to the Clinicians. I will absolutely send this round to them all as the kind words are extremely appreciated, I am glad we have been able to manage your symptoms and ongoing care to a satisfactory level. Kind Regards Patient Services Manager Worthing Medical Group
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Review titled Great practice , wonderful medical care
Rated 5 stars out of 5
by Maggie marlow - Posted on 06 October 2023
After a bad fall I had very little skin left on my right leg. I have seen the nurses multiple times since beginning of Sept and they has given me confidence and treated me so professionally and efficiently that I am able to board my plane in the next few days and see my terminally ill sister in law. Fantastic job! They have put me back on two legs again .cant praise you all enough - you are wonderful nurses have terrific manners and are creditsto the surgery
Visited September 2023
Review titled Worthing Medical Group
Replied on 09 October 2023
Dear Maggie, Thank you ever so much for your wonderful feedback. I am delighted that you have healed enough to enable you to travel to see your sister and that our wonderful Nursing team has given you your confidence back. I will ensure to pass this feedback onto the Nursing team and once again thank you for taking the time to pass this on. Kind Regards Patient Services Manager Worthing Medical Group
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Review titled Poor patient treatment
Rated 2 stars out of 5
by Monika - Posted on 29 August 2023
Even though we've gone back to normal life it isnear impossible to see the GP. You're put on waiting list for ac call back, that is if you are lucky to get through and even book that (lately I am on hold for 45mins and from 38th in the queue, when I get to next in line I hear surgery is sloced and line customer off; I call back and of course surgery is open and yet again I am 38th in the queue). Since reporting my problem, I've requested face to clface appointment and got request to submit photos. I spoke to 3 different doctors, each giving different diagnosis based on the photo, each saying previous GP was wrong and made things worse. In the end I've gone to see specialist privately, as the issue was affecting me at work. The state of affairs at this sirgeryis sad but also very unnacceptable. These days I hope for good health, not because of potential pain and affect it will have on my life, but the thought of contacting the surgery fills me with dread and triggers my anxiety. You feel stuck and hopeless with a practice that does not want to see patients anymore abd feels they can solve problems over the phone. We all were fine with those rules during covid, but now it is not on and simply wrong.
Visited July 2023
Review titled Worthing Medical Group
Replied on 07 September 2023
Good Morning Monika, Firstly, I would like to thank you for sharing your concerns. We have had many concerns sent in with a similar issue as yours which is down to our current telephone provider. We have raised this concern with them several times but have never had a response back to the cause of this reoccurring problem. I am pleased to announce that we are in the process of moving to a new telephone company to go live in October. It is a cloud based company and therefor to eliminate this current issue. With regards to having a face to face appointment- our process is starting off with a telephone call which was the system we used before covid. We do however now ask the patient how they would prefer to be dealt with and inform the GP that the patient would like a face to face appointment or a call. I apologise that you have gone privately after speaking to several GP's. We have no covid guidelines in place anymore and are seeing more patients than ever. I would like to discuss this further with you to see if there is anything else we can do or offer to assist, so please if you have time give the Practice a call and as for the Patient Services Manager and I will happily discuss with you. Kind Regards
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Review titled Great Service
Rated 4 stars out of 5
by Anonymous - Posted on 19 April 2023
My recent experience with Worthing Medical Group has been excellent. I know services are stretched but I have generally received same day call back from a doctor. Also they have a very knowledgeable menopause specialist nurse who has been extremely helpful and understanding. I think some of the reception staff would benefit from more training in directing patients to appropriate options but they are friendly in their approach and call back when they say they will. When I read about services at other practices, I feel that Worthing Medical Group are offering the best under difficult circumstances.
Visited April 2023
Review titled Worthing Medical Group
Replied on 20 April 2023
Dear Patient, Thank you for posting your kind comments. I have shared these comments with the whole of the Practice, it is important to us that we share positive as well as constructive feedback to the team. We have lots of new Receptionists currently in the middle of their induction so signposting for them will improve soon. Kind Regards Patient Services Manager Worthing Medical Group
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Review titled Well what can I say ..
Rated 5 stars out of 5
by sharon mansfield - Posted on 06 January 2023
Always there for their parents they go above and beyond i was calling the surgery and I got cut off as had a bad signal the lovely receptionist called me back and we carried on the conversation I think our surgery is pretty predacious from the receptionist to the doctors who are amazing
Visited January 2023
Review titled Worthing Medical Group
Replied on 09 January 2023
Good Morning Sharon, I wanted to personally thank you for your lovely feedback. I apologise that the call cut off, we are having ongoing issues with our telephone company and this is already in hand. But the team are always keen on phoning you back if there has been a line issue, contacting a Dr is already a stressful process for some people so to avoid further worry for our patients this is something we are always keen on doing. I will filter your kind words to all teams. Kind Regards Patient Services Manager Worthing Medical Group
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Review titled Excellent Practice
Rated 5 stars out of 5
by Mrs Barbara Comiskey - Posted on 14 January 2023
I have had received excellent service from the receptionists and our doctors. I have never been turned away . This surgery have looked after my family for over forty years. Even at these difficult times. We may have to wait our turn on the phone to get through but when we do we are helped.
Visited November 2022
Review titled Worthing Medical Group
Replied on 17 January 2023
Thank you ever so much for your kind words. Feedback whether it be positive or constructive is really important to us but this is extremely lovely to hear and I will send round to everyone as it is really appreciated. Kind Regards Patient Services Manager Worthing Medical Group
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Review titled Covid vaccination
Rated 4 stars out of 5
by Anonymous - Posted on 21 October 2022
i’d like to congratulate the medical staff on an efficient service once i got past the queueing system which was less than adequate. i arrived early and was told to “find somewhere to wait’ so i waited outside with several others in an orderly queue. other people also arriving for the covid jab walked straight past us and stood in reception blocking up the entrance and then when it came to checking in, jumped the queue. i politely mentioned this to a staff member was rude and said. ‘we have only just opened. everyone is waiting!!! i understand it’s busy and sometimes difficult with so many people arriving to the surgery at once, but there has to be sone level or organisation for those waiting instead of it being a free for all. After I checked in a woman who asked for a wheel chair for her mother was told to wait in the queue. surely there needs to be some coordination and consistency?? i have always had a positive experience with WMP but this was less than pleasant and completely unnecessary.
Visited October 2022
Review titled Worthing Medical Group
Replied on 21 October 2022
Thank you for your feedback. Other than when we first opened the queue at 6.30pm which we cleared within minutes of opening, for the rest of the clinic had no queue at all and we only had amazing feedback for how efficiently it was run. The Lady who requested the wheelchair was seen to straight away and the patient was collected from their car outside, not the queue and brought straight through. So I feel you may have misunderstood what had been arranged. I apologise that the very start of the clinic took a few minutes to get in order due to patients being very efficient and arriving early and I appreciate your feedback in regards to the Clinicians. The whole team worked extremely hard to enable a smooth and efficiently run clinic and the five minutes of getting the queue in order was the only hiccup of the Afternoon. Kind Regards Patient Services Manager Worthing Medical Group
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Review titled Wonderful team
Rated 5 stars out of 5
by Alice - Posted on 17 September 2022
I wanted to say thank you to Worthing Medical Group. I have a few health issues and the team is consistently helpful, thorough, kind and patient. It really does make a big difference to feeling well and keeps mental health illnesses at bay too, due to your team's kindness. The NHS receives a lot of negative feedback at times (I work in the NHS too) and Worthing Medical Group have been fundamental to my recovery and happiness. I feel supported and confident I am being looked after. This is a wonderful feeling. What a wonderful team you all are.
Visited September 2022
Review titled Worthing Medical Group
Replied on 26 September 2022
Dear Alice, Thank you ever so much for your kind words and high rating for us as a Practice. As you say negative feedback is a given, although we do learn from the constructive feedback. However, positive feedback is highly appreciated and has been fed back to the whole Practice which is always a huge boost for the teams. I am so glad we have been able to give you a 5 star service. Kind Regards Patient Services Manager Worthing Medical Group
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Review titled Wonderful team
Rated 5 stars out of 5
by Alice - Posted on 17 September 2022
I wanted to say thank you to Worthing Medical Group. I have a few health issues and the team is consistently helpful, thorough, kind and patient. It really does make a big difference to feeling well and keeps mental health illnesses at bay too, due to your team's kindness. The NHS receives a lot of negative feedback at times (I work in the NHS too) and Worthing Medical Group have been fundamental to my recovery and happiness. I feel supported and confident I am being looked after. This is a wonderful feeling. What a wonderful team you all are.
Visited September 2022
Review titled Worthing Medical Group
Replied on 26 September 2022
Dear Alice, Thank you ever so much for your kind words and high rating for us as a Practice. As you say negative feedback is a given, although we do learn from the constructive feedback. However, positive feedback is highly appreciated and has been fed back to the whole Practice which is always a huge boost for the teams. I am so glad we have been able to give you a 5 star service. Kind Regards Patient Services Manager Worthing Medical Group