Wrafton House Surgery
9-11 Wellfield Road, Hatfield, Hertfordshire, AL10 0BSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Top service
Rated 5 stars out of 5
by Stuart - Posted on 31 May 2024
Had an incidence of gout overnight. Called first thing and got urgent appointment. Was seen on time. Got assessed and given prescription. Cannot fault the service on this particular visit.
Visited May 2024
Review titled Wrafton House Surgery
Replied on 07 June 2024
Dear Stuart It was lovely to read your kind review of Wrafton House surgery on your last visit. I will share it with the team who I know will enjoy reading it. Kind regards Sylvia Lane Practice Manager
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Review titled Brilliant service
Rated 4 stars out of 5
by Anonymous - Posted on 29 May 2024
Staff who arranged the appointment and the practice nurse were brilliant. They were very helpful, polite and professional.
Visited May 2024
Review titled Wrafton House Surgery
Replied on 07 June 2024
Dear Anonymous Thank you very much for your positive review. I will share it with the team and I know that they will be appreciative that you took the time to write it for them. Kind regards Sylvia Lane Practice Manager
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Review titled Reliable Friendly Family Practice
Rated 4 stars out of 5
by J-9 - Posted on 04 May 2024
Receptionists were helpful friendly came round & helped me with pod when I had error following tutorial on machine. Receptionist booked me in with phone appointment that week with lovely nurse. I received my call on the allocated time, nurse was caring friendly made sure I was on the right path with my hrt processed a prescription for me & booked me in for a smear. Was an extremely pleasant phone appointment with a lovely knowledgeable nurse that made you feel relaxed & able to talk freely.
Visited May 2024
Review titled Wrafton House Surgery
Replied on 29 May 2024
Dear Patient You were so kind to write such a glowing review. It is lovely to hear that our reception staff were helpful and friendly and that the nurse was able to process your prescription and put you at ease. I will share your review with the whole team. Thank you again Kind regards Sylvia Lane Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Christopher spence - Posted on 17 May 2024
Walked in the morning explained what was wrong with and why I need to see a doctor I was offered an appointment that day
Visited May 2024
Review titled Wrafton House Surgery
Replied on 29 May 2024
Dear Mr Spence It was a pleasure to red your review on the website. I am pleased that your experience was everything you needed. I will share the review with the whole team. Thank you. Kind regards Sylvia Lane Practice Manager
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Review titled Great follow up callback
Rated 5 stars out of 5
by Jason - Posted on 14 May 2024
I contacted Wrafton House Surgery and was given the option for a callback as there was a lengthy queue (29th). After about an hour I had a callback and requested a call from a nurse. Later that afternoon I was called by a nurse and my concern's were duly addressed, great service and caring nurse.
Visited May 2024
Review titled Wrafton House Surgery
Replied on 29 May 2024
Dear Jason Thank you for taking the time to write such a positive review on the website. The call back is a new feature on our telephones and so far mostly positive reviews have been received. Feedback from patients is how we monitor the service so thank you again. Kind regards Sylvia Lane Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 May 2024
Nurse was really supportive and helpful also, she listened to me problems and able to support me and see what is going on with some medication that I am taking for my migraines, hoping that something that I might get help and advice with my migraines. And also giving me advice towards my health and I hope that something happens.
Visited May 2024
Review titled Wrafton House Surgery
Replied on 29 May 2024
Dear Patient Thank you so much for taking the time to write such a lovely review. All of the team will be delighted to read it. It cheers everyone up when a patient takes the time to write a kind review. I hope that everything works out well for you Kind regards Sylvia Lane Practice Manager
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Review titled Medical staff are fantastic
Rated 4 stars out of 5
by Vjay - Posted on 22 May 2024
The nurses and doctor who saw me for my smear test were very caring and compassionate when treating me. The nurses spent time with me to discuss my concerns and gave good advice and follow up.
Visited May 2024
Review titled Wrafton House Surgery
Replied on 29 May 2024
Dear Patient It was a pleasure to read you kind review of the doctor and nurse who you saw recently. The whole team will be delighted to read it and share it with their colleagues. Kind regards Sylvia Lane Practice Manager
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Review titled Help me
Rated 5 stars out of 5
by Steve Reeves - Posted on 03 April 2024
I couldn't get through on the phone but they had a option to save you place in the queue and gave me a ring back when it was my turn. It must be new as I have never had this option before but think its a great option to have and also the receptionist was helpful and understanding and help me with a phone call back from the doctor. Thank you wrafton House
Visited April 2024
Review titled Wrafton House Surgery
Replied on 26 April 2024
Dear Mr Reeves Thank you so much for giving us a five star review. You are correct, we have had a new telephone system installed recently, which on the whole is getting good reviews. Lots of patients like the call back feature as it saves them hanging on the telephone. I will share your review with the whole team who I know will be delighted to read it. You may like to look at using e consults next time which are on our website www.wraftonhosuesurgery.co.uk There is a form to complete and you will either get a call back or a message. Kind regards Sylvia Lane Practice Manager
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Review titled Sympathetic Service
Rated 5 stars out of 5
by Peter Garratt - Posted on 30 April 2024
I am in rehabilitation following a shoulder injury and have had some issues with pain management, sleep, anxiety and concerns over my blood pressure. I have used the eConsult service to gain advice and I have to say I have found it responsive and useful. Advice has been given and, on occasion, both GPs and practice nurses have telephoned when circumstances suggest it would be useful. This has engendered the feeling the practice is ‘there’ for me, which is both comforting and reassuring. I have sometimes felt I have been ‘bothering’ the practice, but the quality of responses suggests quite the opposite.
Visited April 2024
Review titled Wrafton House Surgery
Replied on 29 May 2024
Dear Mr Garratt Thank you s much for taking the time to write such a positive review about our doctors and nurses. I will share it with the team and I know that they will greatly appreciate your kind words. Yours sincerely Sylvia Lane Practice Manager
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Review titled Very friendly practice
Rated 5 stars out of 5
by Greg Skinner - Posted on 23 April 2024
I had a call from the practice following submitting annual blood pressure readings. She was very reassuring about the readings. Offered a health check and arranged it for the next day and also managed to get me an appointment with a doctor for an unrelated issue to coincide with the health check. She could not have been friendlier or more helpful
Visited April 2024
Review titled Wrafton House Surgery
Replied on 26 April 2024
Dear Mr Skinner Thank you so much for taking the time to write such a lovely review. I will share it with the whole team who will be delighted to read it. I am pleased to know that you had an appointment with the doctor and a health check on the same day. We are always pleased when everything comes together and patients are happy with the result. Kind regards Sylvia Lane Practice Manager