Wrafton House Surgery
9-11 Wellfield Road, Hatfield, Hertfordshire, AL10 0BSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Can’t get help
Rated 1 star out of 5
by Anonymous - Posted on 29 July 2024
I previously managed to contact the practice via online assessment to address an ongoing debilitating condition. I was sent for a blood test and prescribed vitamins which have not helped whatsoever. I’ve tried to contact online again but the facility is either now broken or removed. Unfortunately due to severe autism, I’m unable to cope with a 7:30am mad phoning rush or indeed muck around arguing with reception staff in person. I essentially do not have a GP at this point, just stuck utterly unable to function. Standard for NHS.
Visited March 2024
Review titled Wrafton House Surgery
Replied on 31 July 2024
Dear Patient I am really sorry that you are having trouble with the on line consultations. They are open when the surgery is open, perhaps you have been trying when we are closed. You can also request on line access to your records and a limited number of appointments are available to book on line. There is a form to complete which is available from reception. You can also download the NHS app. I hope this information is useful. Kind regards Sylvia Lane Practice Manager
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Review titled Brilliant service
Rated 5 stars out of 5
by Miss Davies - Posted on 12 March 2024
The nurse called me and she really listened to everything I said. She didn't make me feel silly, she actually made me feel really good. Always a pleasure to speak to her. Also ladies on reception are so helpful.
Visited March 2024
Review titled Wrafton House Surgery
Replied on 26 April 2024
Dear Miss Davies, Thank you so much for taking the time to write such a lovely review. I will share it with the whole team who I know will be very appreciative. It always cheers the whole team up when they see that patients are happy with the service we all provide. Especially in these difficult times. Kind regards Sylvia Lane Oractice Manager
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Review titled Good Practice
Rated 5 stars out of 5
by Karen - Posted on 18 March 2024
The practice nurse was very efficient and always open to discussing alternative treatments/ changes to my care. The new telephony system is also a great improvement. Thank you Wrafton House
Visited March 2024
Review titled Wrafton House Surgery
Replied on 26 April 2024
Dear Karen Thank you so much for taking the time to write such a lovely review about one of our practice nurses. This will be shared with the whole team as everyone likes to see these positive reviews about their colleagues. It is also good to hear that you think the new telephone system is a great improvement. We have had some excellent feedback but we always like to know individual experiences. Kind regards Sylvia Lane Practice Manager
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Review titled Very good practice
Rated 5 stars out of 5
by B Ramkhelawon - Posted on 15 March 2024
The staff at the reception were very helpful and the Dr was very understanding and sorted my problem out. Excellent service!
Visited March 2024
Review titled Wrafton House Surgery
Replied on 26 April 2024
Dear Mr Ramkhelawon Thank you very much for taking the time tow write such a positive review. I know our reception team will be delighted to read it and appreciative that you were kind enough to write it. Kind regards Sylvia Lane Practice Manager
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Review titled Nurse practitioner support
Rated 4 stars out of 5
by SBe - Posted on 16 March 2024
As always, the nurse phoned when arranged despite her working long hours into the evening. She was helpful and listened carefully to my concerns/ situation. Appropriate support was offered in consultation with me. I was left feeling that the appointment had supported me well and provided a positive way forward with a plan for next steps.
Visited March 2024
Review titled Wrafton House Surgery
Replied on 26 April 2024
Dear SBe Thank you very much for writing such a positive review. I will share it with our practice nurses who will be delighted that you have taken the time to write such an uplifting review. Kind regards Sylvia Lane Practice Manager
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Review titled NHS at its best
Rated 5 stars out of 5
by Sonia - Posted on 19 March 2024
I reported my problems Wednesday last week, I had a cancelled appointment at hospital on Monday and results Tuesday. Just got to wait for follow up in a week or 2. So quick and real care shown when talking to Nurse, Dr or medical person. NHS at its best.
Visited March 2024
Review titled Wrafton House Surgery
Replied on 26 April 2024
Dear Sonia It was so lovely to read your review and how well the NHS worked for you. I will share your comment with the whole team who will be much appreciative of you taking the time to write it. Positive reviews, such as yours, lifts everyone's spirits during these hard times. Kind regards Sylvia Lane Practice Manager
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Review titled Excellent Diabetic care
Rated 5 stars out of 5
by Jo Paton - Posted on 06 March 2024
Since being diagnosed with Type 2 Diabetes in October last year, the team at Wrafton House have been so supportive and given me excellent guidance. I had a long telephone call this week with the nurse manager as I was upset and really worried, and the advice and support she gave me was so helpful and very much needed. She gave me her time without making me feel rushed or that she was pushed for time, which I appreciate as I know you are all so busy at the surgery. I have to say that if she hadn’t given me that chat and reassured me, I might not have been able to pick myself back up, so I am so very very grateful.
Visited March 2024
Review titled Wrafton House Surgery
Replied on 26 April 2024
Dear Mrs Paton Thank you so much for taking the time to write such a positive review. I will share it with our nurse manager who will be very appreciative. The whole team enjoys seeing positive reviews from patients as they all work so hard to do their best for patients. Kind regards Sylvia Lane Practice Manager
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Review titled Great nurse.
Rated 5 stars out of 5
by Norie Cross - Posted on 20 March 2024
My practice nurse was excellent - really helped to put my mind at ease when listening to my issue. Thanks again!
Visited March 2024
Review titled Wrafton House Surgery
Replied on 26 April 2024
Dear Mrs Cross It was so kind of you to write such a positive review about one of our practice nurses. I will share it with the whole team as I know they will all be appreciative that you took the time to write it. Kind regards Sylvia Lane Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 March 2024
The practice nurse at this surgery is amazing. She really takes the time to listen to you and helps you work through your medical concerns. Yesterday when she had to talk to me about an issue she really listened yo me and took the whole picture into account. Her support every time I see her is invaluable.
Visited March 2024
Review titled Wrafton House Surgery
Replied on 26 April 2024
Dear Patient Thank you so much for taking the time to write such a lovely review. I will share it with the nursing team who I know will really appreciate it. It lifts everyone's spirits to hear that patients are happy with the care they are given. Kind regards Sylvia Lane Practice Manager
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Review titled Good Service
Rated 4 stars out of 5
by Anonymous - Posted on 20 February 2024
Very helpful receptionist. Got nurse to call me. Nurse was extremely helpful and have me some useful advice.
Visited February 2024
Review titled Wrafton House Surgery
Replied on 26 April 2024
Dear patient, Thank you so much for taking the time to write such a kind review. I will pass your kind words on to the team and I know that it will be much appreciated. Kind regards Sylvia Lane Practice Manager