Wrafton House Surgery
9-11 Wellfield Road, Hatfield, Hertfordshire, AL10 0BSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Baby Clinic
Rated 5 stars out of 5
by Anonymous - Posted on 01 April 2025
The staff were very friendly and helpful. They are organised in such a way that l was served on the right time
Visited April 2025
Wrafton House Surgery has not yet replied.
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Review titled Great treatment
Rated 5 stars out of 5
by M Walker - Posted on 28 March 2025
The nurse was caring and friendly and gave great advice - signposting me to a local walking group which I have registered with. I had my first walk with them this morning. It was a highly worthwhile interaction with the nurse and quite uplifting
Visited March 2025
Wrafton House Surgery has not yet replied.
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Review titled Could do better
Rated 4 stars out of 5
by Anonymous - Posted on 28 March 2025
Waiting too long to answer the phone and a long wait to see a doctor for a general appointment with a doctor or nurse
Visited March 2025
Wrafton House Surgery has not yet replied.
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Review titled Very Helpful
Rated 5 stars out of 5
by Amy R - Posted on 31 March 2025
I have never not been able to get an appointment. Helpful staff both on reception and Medical staff. I have never felt rushed or not listened to. Appointment today was calm the doctor let me know what she thought Nd was going to do throughout and helped me identify a pharmacist that is open to ensure I can start the medication today.
Visited March 2025
Wrafton House Surgery has not yet replied.
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Review titled Made to feel very comfortable
Rated 4 stars out of 5
by Anonymous - Posted on 31 March 2025
I had my smear test today with the Nurse. As someone with endometriosis I get very anxious for these type of appointments but she was wonderful and made me feel very at ease.
Visited March 2025
Wrafton House Surgery has not yet replied.
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Review titled Friendly
Rated 5 stars out of 5
by Anonymous - Posted on 04 March 2025
This GP is very good. Since joining, I have noticed doctors, nurses and receptionists are all very friendly and welcoming. The nurse I saw most recently was extremely knowledgeable and put my worries at ease. She made going to the GP stress free.
Visited March 2025
Wrafton House Surgery has not yet replied.
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Review titled Grate practice
Rated 5 stars out of 5
by Abiola Akintunde - Posted on 31 March 2025
The Nurse was exceptionally helpful and good i felt so good meeting her.Very good at wat she does and shes so lovely
Visited March 2025
Wrafton House Surgery has not yet replied.
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Review titled Good care from Practice Nurses but not from Physiotherapist.
Rated 3 stars out of 5
by Patrick Lunan - Posted on 10 March 2025
I am recovering from minor surgery and am a frequent patient receiving care for regular redressing of wounds but today (10/3/25) I was down for an initial appointment with a physiotherapist at 1100hrs. I arrived at the Practice car park at 1103hrs but it was full with no spaces available. I am a blue badge holder but the two vehicles in the disabled spaces were not displaying any badges. I therefore had to park in a nearby street and walk back to the Practice. I then arrived at the automated Pod for checking in at 1111hrs but was refused this service with a message referring me to the reception. I tried to explain my unique circumstances but was told the physiotherapist has moved on with their appointment schedule and I will be treated as ‘Late’ and would have to rebook. I was furious as I am often at the practice and have waited for periods up to over an hour to be seen so to be denied an appointment for trying to check in one minute after the 10 minutes allowed for late arrivees was infuriating especially having made so much effort to attend and keep the appointment. It felt as if the physiotherapist was more focused on freeing their appointment schedule rather than showing discretion and slotting me in. It was to have been my first appointment with a physiotherapist and I was very disappointed as I am 60 and suffering with neuropathy and made a huge effort to be seen.
Visited March 2025
Wrafton House Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Keith Webster - Posted on 01 April 2025
Great service, efficient staff… only criticism had to wait quite a while after my allotted appointment time… member of staff did apologise.
Visited March 2025
Wrafton House Surgery has not yet replied.
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Review titled Great professionalism
Rated 5 stars out of 5
by Anonymous - Posted on 11 March 2025
I attended a diabetes yearly review clinic. Nurse demonstrated exemplary behaviour knowledge and I felt valued. Every thing was explained clearly, with dignity. and professional conduct. Medication reviewed and side effects explained. Always with a smile. Thank you so much.
Visited March 2025
Wrafton House Surgery has not yet replied.