Wrafton House Surgery
9-11 Wellfield Road, Hatfield, Hertfordshire, AL10 0BSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very good treatment
Rated 4 stars out of 5
by Irfan hamulic - Posted on 19 August 2024
It was Friendly and very professional Conversation focusing on the my health condition and discussing option How improve it/ I was imprest with approaching all aspects to the details
Visited August 2024
Review titled Wrafton House Surgery
Replied on 27 August 2024
Dear Irfan It was lovely to read your review of the practice. I am pleased everything went well for you. Thank you for taking the time to write it. Kind regards Sylvia Lane Practice Manager
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Review titled Amazing service
Rated 4 stars out of 5
by Amy Smith - Posted on 23 August 2024
The nurse who helped me was so amazing and comforting during a tricky procedure. They made me feel very comfortable, thoroughly explaining everything that was going to happen and answered all my questions. Amazing people skills, thank you!
Visited August 2024
Review titled Wrafton House Surgery
Replied on 27 August 2024
Dear Amy It was so kind of you to take the time to write such a positive review about one of our practice nurses. It is good to know that you were put at ease and everything went to plan. I will let the nurse know about the review and I am sure she will be delighted. Kind regards Sylvia Lane Practice Manager
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Review titled Excellent treatment
Rated 5 stars out of 5
by David - Posted on 13 August 2024
The nurse was excellent throughout my appointment she explained as she carried out my stitches removal what was happening and gave great advice for after care of my wound
Visited August 2024
Review titled Wrafton House Surgery
Replied on 16 August 2024
Dear David It was so lovely to read your review on one of our practice nurses. I will share it with the team who I know take great delight in reading such lovely reviews and very much appreciate it when patients are kind enough to take the time to write them. Kind regards Sylvia Lane Practice Manager
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Review titled Great Practice Nurse
Rated 5 stars out of 5
by Mandy Pratley - Posted on 23 August 2024
I had an appointment with one of the practice nurses, and she was very kind and considerate and understanding. Based on this experience, I would definitely recommend this surgery.
Visited August 2024
Review titled Wrafton House Surgery
Replied on 27 August 2024
Dear Mandy It was lovely to read your review. Thank you for taking the time to write it. I will share it with the nursing team as they are always delighted to read such positive reviews. Kind regards Sylvia Lane Practice Manager
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Review titled Very helpful and professional
Rated 5 stars out of 5
by Anonymous - Posted on 21 August 2024
The nurse is nice and helpful. She cared about the patient’s need and explained clearly. Her encouragement helped to reduce my worries. She is very patient to listen my questions and gave me a lot of advice which helped to face my health problems. I really appreciated the staff here and thank you so much for their help.
Visited August 2024
Review titled Wrafton House Surgery
Replied on 27 August 2024
Dear Patient Thank you so much for taking the time to write such a positive review. The nursing team will be delighted to read it along with all of our staff. Kind regards Sylvia Lane Practice Manager
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Review titled Amazing nurse, great advice
Rated 3 stars out of 5
by Vicky - Posted on 28 August 2024
While it can be difficult to get an appointment with the Dr. The nurse is exemplary and can handle many queries over the phone (appointments still required for this but easier to arrange) without us needing to take up an appointment others may need, she will clearly state where a Dr's input is required and overall facilitates understanding in a supportive and friendly manner so that the correct information is provided to help the Dr help us in the most efficient fashion. Would recommend.
Visited August 2024
Review titled Wrafton House Surgery
Replied on 28 August 2024
Dear Vicky It was lovely to read your comprehensive review of one of our practice nurses. I will share it with the whole team who get great delight reading them too. Kind regards Sylvia Lane Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Amanda - Posted on 05 July 2024
Nurse was really professional And very nice after I spoke to her About my pneumonia and partial claps lung and my dad dying
Visited July 2024
Review titled Wrafton House Surgery
Replied on 05 July 2024
Dear Amanda Thank you very much for taking the time to write about your experience with one of our practice nurses. I will share it with the whole team who I know will be very appreciative. Kind regards Sylvia Lane Practice Manager
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Review titled Happy Patient
Rated 5 stars out of 5
by Emma Coone - Posted on 29 July 2024
We attended the surgery today with our daughter and were seen quickly and efficiently. The doctor was very thorough and helpful and put both my daughter and myself at ease. The discussion we had lead to a positive outcome which we were very happy with.
Visited July 2024
Review titled Wrafton House Surgery
Replied on 31 July 2024
Dear Mrs Coone Thank you very much for writing such a lovely review for us. The whole team enjoy reading these reviews and and are very appreciative that patients take the time to do so. Kind regards Sylvia Lane Practice Manager
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Review titled Excellent nursing staff
Rated 4 stars out of 5
by Anonymous - Posted on 23 August 2024
Nurse phoned when I was told she would and reassured me regarding a procedure I was requiring and time length
Visited July 2024
Review titled Wrafton House Surgery
Replied on 27 August 2024
Dear Patient Thank you so much for writing such a lovely review about one of our practice nurses. I will share it with the whole team, as I know that they all enjoying reading them Kind regards Sylvia Lane Practice Manager
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Review titled Helpful staff
Rated 1 star out of 5
by Anonymous - Posted on 23 July 2024
The nurse was polite and helpful. Good service thank you. Only comment to add is that parking at the surgery is sometimes a problem.
Visited July 2024
Review titled Wrafton House Surgery
Replied on 23 July 2024
Dear Patient Thank you for taking the time to write a positive review for one of our practice nurses. I will share it with the team who will be delighted to read it. I am sorry if you had trouble parking but there is nothing we can do about it. There is a multi storey car park in the town with free parking for three hours. Kind regards Sylvia Lane Practice Manager