Wrafton House Surgery
9-11 Wellfield Road, Hatfield, Hertfordshire, AL10 0BSContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Wrafton House Surgery.
Reviews
-
Review titled Brilliant Surgery
Rated 5 stars out of 5
by Samantha Wood - Posted on 08 April 2025
Really impressed with the appointment booking, if the lines are busy, the call back service saves times being on hold. Lovely reception staff, helpful and smiley. Things move quickly at this surgery in terms of blood tests etc.... In depth asthma review was really informative and helpful, the practice nurse was lovely.
Visited April 2025
Review titled Wrafton House Surgery
Replied on 09 April 2025
Dear Samantha, Thank you for your lovely feedback! We're so pleased you found our call-back service helpful and had a great experience with our reception team and practice nurse. It's great to hear the asthma review was informative too. I'll be sure to share your kind words with the team. Best wishes, Management
-
Review titled Very helpful and friendly
Rated 5 stars out of 5
by Mr Paul maw - Posted on 09 April 2025
Very helpful and informative , friendly and useful information that was given which gives me time to explore
Visited April 2025
Wrafton House Surgery has not yet replied.
-
Review titled Nice place and great staff
Rated 5 stars out of 5
by Cynthia Fall - Posted on 09 April 2025
Quick and easy check in and the nurse was absolutely amazing. I will definitely recommend to other people.
Visited April 2025
Wrafton House Surgery has not yet replied.
-
Review titled Baby Clinic
Rated 5 stars out of 5
by Anonymous - Posted on 01 April 2025
The staff were very friendly and helpful. They are organised in such a way that l was served on the right time
Visited April 2025
Review titled Wrafton House Surgery
Replied on 04 April 2025
Dear Patient, Thank you for your positive feedback, I will be sure to pass this on to our nursing team. Kind Regards, Practice Manager
-
Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 31 March 2025
Booking was extremely easy, the callback system was very helpful. I got an evening appointment which suited due to working my hours. I was seen on time. The doctor was reassuring and put me at ease. Can’t fault my experience at all
Visited March 2025
Review titled Wrafton House Surgery
Replied on 09 April 2025
Dear Patient, Thank you for your lovely feedback. I'm glad the callback system and evening appointment worked well for you, and that you felt reassured during your visit. I’ll be sure to share your kind comments with the team. Best wishes, Management team
-
Review titled Great treatment
Rated 5 stars out of 5
by M Walker - Posted on 28 March 2025
The nurse was caring and friendly and gave great advice - signposting me to a local walking group which I have registered with. I had my first walk with them this morning. It was a highly worthwhile interaction with the nurse and quite uplifting
Visited March 2025
Review titled Wrafton House Surgery
Replied on 09 April 2025
Dear Michelle, Thank you for your lovely feedback. I’m so glad to hear the nurse’s support made a positive impact and that you’ve already joined the walking group—that’s wonderful! I’ll be sure to share your comments with the team. Best wishes, Management team
-
Review titled Could do better
Rated 4 stars out of 5
by Anonymous - Posted on 28 March 2025
Waiting too long to answer the phone and a long wait to see a doctor for a general appointment with a doctor or nurse
Visited March 2025
Review titled Wrafton House Surgery
Replied on 09 April 2025
Dear Patient, Thank you for your feedback. We’re sorry to hear about the delays you've experienced and understand how frustrating this can be. We’re continuously working to improve access and phone response times, and your comments will help us in that process. Best wishes, Management Team
-
Review titled Very Helpful
Rated 5 stars out of 5
by Amy R - Posted on 31 March 2025
I have never not been able to get an appointment. Helpful staff both on reception and Medical staff. I have never felt rushed or not listened to. Appointment today was calm the doctor let me know what she thought Nd was going to do throughout and helped me identify a pharmacist that is open to ensure I can start the medication today.
Visited March 2025
Review titled Wrafton House Surgery
Replied on 09 April 2025
Dear Amy, Thank you for your kind feedback. We’re delighted to hear that you’ve had positive experiences with both our reception and medical staff. It’s great to know that your appointment was calm and informative, and that we could assist you in starting your medication promptly. Best wishes, Management Team
-
Review titled Made to feel very comfortable
Rated 4 stars out of 5
by Anonymous - Posted on 31 March 2025
I had my smear test today with the Nurse. As someone with endometriosis I get very anxious for these type of appointments but she was wonderful and made me feel very at ease.
Visited March 2025
Review titled Wrafton House Surgery
Replied on 09 April 2025
Dear Patient, Thank you for your feedback. We’re so pleased to hear that the nurse was able to make you feel comfortable and at ease during your smear test. We understand how important it is to feel supported, and we’re glad it was a positive experience for you. Best wishes, Management Team
-
Review titled Friendly
Rated 5 stars out of 5
by Anonymous - Posted on 04 March 2025
This GP is very good. Since joining, I have noticed doctors, nurses and receptionists are all very friendly and welcoming. The nurse I saw most recently was extremely knowledgeable and put my worries at ease. She made going to the GP stress free.
Visited March 2025
Review titled Wrafton House Surgery
Replied on 09 April 2025
Dear Patient, Thank you for your kind words. It’s great to hear that you’ve felt welcomed by our team and that your recent appointment with the nurse was so reassuring. I’ll gladly share your feedback with everyone. Best wishes, Management Team