Wrafton House Surgery
9-11 Wellfield Road, Hatfield, Hertfordshire, AL10 0BSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled GP review
Rated 5 stars out of 5
by Anonymous - Posted on 29 July 2024
Very short time wait to get an appointment from point of booking. Doctor was patient and listened to my concerns before responding and agreeing a way forward with me.
Visited July 2024
Review titled Wrafton House Surgery
Replied on 31 July 2024
Dear Patient Thank you so much for writing such a lovely review for us. I will share it with the whole team who take great delight in reading them. Kind regards Sylvia Lane Practice Manager
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Review titled Helpful practice
Rated 4 stars out of 5
by Lesley Lilley - Posted on 27 July 2024
The staff were helpful and the practice nurse was gentle and efficient removing my stitches She put me at ease immediately with her cheerful friendly manner Everything was clean and tidy and every part of procedure was conducted to a hygienic standard
Visited July 2024
Review titled Wrafton House Surgery
Replied on 31 July 2024
Dear Mrs Lilley It was very kind of you to take the time to write such a positive review about our surgery and the practice nurse. I will share it with the whole team as they all take great delight in reading them. Kind regards Sylvia Lane Practice Manager
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Review titled Excellent advice
Rated 5 stars out of 5
by Isobel Reynolds - Posted on 16 July 2024
A very quick response to my enquiry and a really informative call from the practice nurse. She dealt with my initial health needs and then additional advice I now have a really well formulated plan for health improvement. I’ve always had excellent service from every single member of the Wrafton health team. Too marks.
Visited July 2024
Review titled Wrafton House Surgery
Replied on 22 July 2024
Dear Mrs Reynolds It was so kind of you to write such a heart warming review about one of our practice nurses. I will share it with the whole team and I know that they will be delighted to read it. Kind regards Sylvia Lane Practice Manager
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Review titled Great helpful staff
Rated 5 stars out of 5
by Ghazala Rizvi - Posted on 16 July 2024
The practice nurse was very friendly and listened very patiently to my problem and very understanding. I really felt the care in her voice .She give me very good advice and help me out with urgent prescription request .
Visited July 2024
Review titled Wrafton House Surgery
Replied on 22 July 2024
Dear Mrs Rizvi Thank you so much for taking the time to write such a lovely review about one of our practice nurses. I will share it with the whole team as everyone delights in seeing these reviews. Kind regards Sylvia Lane Practice Manager
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Review titled First smear test - wonderfully easy experience!
Rated 5 stars out of 5
by Laura - Posted on 10 August 2024
Had my first smear test at this GP after putting it off for over a year. Honestly the best experience I could’ve asked for! My nurse was so wonderfully warm, bubbly and reassuring, and made me feel so so comfortable (which is really important for a procedure as intimate as this!). Had a previous bad experience at a gynaecologist so I had my apprehensions, but this completely changed my perspective on the whole thing. She explained the process and medical background of the smear beforehand to ensure I understood the importance of it and knew what to expect, and the procedure itself was quick, easy and painless. She regularly checked in with me and made sure to put my comfort first throughout the entire appointment. I've been registered at this GP for 15+ years and this is the first time I've been compelled to write a review - by far the most pleasant and validating experience I've had here. This nurse is truly an asset to Wrafton House and I hope she is treated as such! I also received the letter with my results just a few days after the appointment which was a pleasant surprise and very much appreciated given the sensitive and worrisome nature of this kind of appointment. Lovely experience all in all!
Visited July 2024
Review titled Wrafton House Surgery
Replied on 16 August 2024
Dear Laura Thank you so much for taking the time to write such a lovely review. I will share it with the nursing team who I know will appreciate it very much. It is always heartwarming to get positive reviews. Kind regards Sylvia Lane Practice Manager
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Review titled Excellent staff
Rated 5 stars out of 5
by Anonymous - Posted on 10 July 2024
Had a great experience with a telephone appointment. Nurse was well informed, friendly and very helpful. Went above and beyond my expectation.
Visited July 2024
Review titled Wrafton House Surgery
Replied on 22 July 2024
Dear Patient Thank you so much for taking the time to write such a positive review about one of our practice nurses. The whole team will enjoy reading it. Kind regards Sylvia Lane Practice Manager
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Review titled A big thank you
Rated 4 stars out of 5
by Anonymous - Posted on 23 July 2024
The new telephone system is fantastic and on a busy Monday morning after huge worldwide IT problems I received a call back and telephone appointment for later in the morning. The reception team could not have been more helpful and the Doctor was truly wonderful. Thank you all so much.
Visited July 2024
Review titled Wrafton House Surgery
Replied on 23 July 2024
Dear Patient Thank you so much for taking the time to write a thank you. It is greatly appreciated and I will share it with the team. It was a very worrying time last Friday for everyone especially to do with healthcare. I am so pleased everything worked out well for you. Kind regards Sylvia Lane Practice Manager
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Review titled No issues
Rated 4 stars out of 5
by Anonymous - Posted on 25 July 2024
From making the initial call to book an appointment had no issues. Loving the new call back when you call to make an appointment as it means yiu are not sat waiting on the phone for hours. You are able to easily see where you are in the queue by clicking the link sent to you. When I had my appointment the nurse was very friendly and helpful.
Visited July 2024
Review titled Wrafton House Surgery
Replied on 31 July 2024
Dear Patient Thank you so much for writing such a positive review for us. It is good to know that the ring back facility is proving to be a winner. I will share this review with the whole team as they all appreciate reading them. Kind regards Sylvia Lane Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Bridget - Posted on 06 June 2024
Very happy with the treatment I received from the receptionist to the nurse who rang me to go through my prescription . Quick and friendly service, thank you
Visited June 2024
Review titled Wrafton House Surgery
Replied on 07 June 2024
Dear Bridget, Thank you for taking the time to write such a lovely review about the team at Wrafton House. It is always a delight to read these reviews and the whole team will be very appreciative. Kind regards Sylvia Lane Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 June 2024
The doctor listened to me and was extremely professional and had time for me. I felt completely at ease with her.
Visited June 2024
Review titled Wrafton House Surgery
Replied on 05 July 2024
Dear Patient, It was so lovely to read your review. Everyone on the team is delighted when a patient takes the time to write a positive review. Kind regards Sylvia Lane Practice Manager