Wrafton House Surgery
9-11 Wellfield Road, Hatfield, Hertfordshire, AL10 0BSContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Wrafton House Surgery.
Reviews
-
Review titled Great practice
Rated 5 stars out of 5
by Lisa Baker - Posted on 13 June 2024
I spoke with Nurse who along With Dr are amazing especially when it comes to menopause! I feel so relieved every time we speak as they are at listening and relieving any anxiety.
Visited June 2024
Review titled Wrafton House Surgery
Replied on 14 June 2024
Dear Lisa Thank you so much for your lovely review on the website. It so delightful to hear when our patients feel that they are being listened to. I will share your review with the whole team. Kind regards Sylvia Lane Practice Manager
-
Review titled Helpful & Efficient
Rated 5 stars out of 5
by Justine Marcham - Posted on 06 June 2024
Great experience at this surgery today. The call-back service was very helpful & the Practice Nurse was very responsive & reassuring. One feels to be in safe hands.
Visited June 2024
Review titled Wrafton House Surgery
Replied on 07 June 2024
Dear Mrs Marcham It was a delight to read your review on our website. Thank you so much for taking the time to write it. I will share it with the whole team who I know will be very appreciative. Kind regards Sylvia Lane Practice Manager
-
Review titled Asthma check and new pills
Rated 4 stars out of 5
by Bev - Posted on 11 June 2024
Great review with practice nurse talked through asthma pills for menopause and blood tests think new pills have been added for this month
Visited June 2024
Review titled Wrafton House Surgery
Replied on 14 June 2024
Dear Bev It was so kind of you to take the time to write such a lovely review on the website. I will share it with the whole team who will be delighted that everything went well for you. Kind regards Sylvia Lane Practice Manager
-
Review titled Professional practice
Rated 5 stars out of 5
by Anonymous - Posted on 26 June 2024
Once an appointment was made the experience was exceptional, doctor listened and understood problems and dealt with in a friendly but professional manner, treatment was thoroughly and clearly explained. Very happy with service
Visited June 2024
Review titled Wrafton House Surgery
Replied on 05 July 2024
Dear Patient Thank you so much for taking the time to write such a positive review. I will share it with the whole team who will be delighted that your experience was a positive one. Kind regards Sylvia Lane Practice Manager
-
Review titled Fantastic
Rated 5 stars out of 5
by Bernie - Posted on 13 June 2024
My appointment was very helpful and I was treated with respect and dignity Fantastic nurse who was willing to go above and beyond to help with my issue
Visited June 2024
Review titled Wrafton House Surgery
Replied on 14 June 2024
Dear Bernie Thank you so much for taking the time to write such a positive review. I will share it with the team who will be delighted that everything went well for you. Kind regards Sylvia Lane Practice Manager
-
Review titled Quick and easy
Rated 5 stars out of 5
by Rachel - Posted on 18 June 2024
A very quick and easy experience to get my contraceptive pill. The nurse was very prompt with my phone appointment and the height and weight pod in the surgery is great to pop in and use.
Visited June 2024
Review titled Wrafton House Surgery
Replied on 18 June 2024
Dear Rachel Thank you very much for taking the time to write your review. I will share it with the whole team as they enjoy knowing that they are making the patient's experience a positive one. Kind regards Sylvia Lane Practice Manager
-
Review titled Practice makes Perfect
Rated 4 stars out of 5
by A patient - Posted on 11 May 2024
The receptionists are wonderful. They always try so hard to find a way to help. The health service seems to gradually be recovering from the blow that was Covid. My only whinge is the new telephone service which only has two options: appointments or test results. No option to be put through to reception. To ask for anything else you have to join the appointments queue. One time I was 17th in the queue which took 48 minutes to be answered. There are some good GPs too and I love that you can make appointments and order repeat prescription meds online. All round I am happy with the service provided at a time when the health system is on overload.
Visited May 2024
Review titled Wrafton House Surgery
Replied on 29 May 2024
Dear Patient Thank you so much for your review. The feedback from our new telephone system has been mostly positive. The appointment option goes to the receptionists. On some days there are negatives, if we have lots of patients coming in person to make appointments, it slows down the telephones being answered. Our staff do their best and I am pleased that overall you are happy. Thank you. Kind regards Sylvia Lane Practice Manager
-
Review titled Great practice
Rated 5 stars out of 5
by Tata - Posted on 31 May 2024
The doctor was very friendly and full of options. She told me the importance of the medication I would like to take and what I can not take gave me advice to call and option on which ever pharmacy I could use
Visited May 2024
Review titled Wrafton House Surgery
Replied on 07 June 2024
Dear Tata It was very kind of you for taking the time to write such a lovely review. I will share it with the team who will be very appreciative. Kind regards Sylvia Lane Practice Manager
-
Review titled Great service.
Rated 5 stars out of 5
by Kim Davis - Posted on 09 May 2024
Following completion of an e-consultation, I was contacted the same day by a GP and treatment prescribed. Great service. I had a telephone HRT review with the practice nurse and found her to be very professional and helpful.
Visited May 2024
Review titled Wrafton House Surgery
Replied on 29 May 2024
Dear Mrs Davis Thank you so much for taking the time to write such a positive review for our surgery. I will share your review with the whole team and I know that they will be delighted to read it. Thank you again Kind regards Sylvia Lane Practice Manager
-
Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 31 May 2024
Always very professional ,very understanding and supportive, very caring , I’ve have knee problems and dr this morning was very helpfull and understanding ,
Visited May 2024
Review titled Wrafton House Surgery
Replied on 07 June 2024
Dear Anonymous Thank you so much for taking the time to write such a positive review. The team will enjoy reading it and be very appreciative. Kind regards Sylvia Lane Practice Manager