Wychall Lane Surgery
11 Wychall Lane, Kings Norton, Birmingham, West Midlands, B38 8TEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled 4th time of asking
Rated 1 star out of 5
by Malcolm Ford - Posted on 14 February 2023
I phoned the surgery at 0800 today , got through at 0820, asked for an appointment or phone consultation to be told all appointments for today had gone, this after I had rang the last 4 days, I was told people queue at the reception to book appointments and that is why there were none left. I am 71yrs of age and recovering from a fractured hip and femur ,and they expect me to queue at the reception for an appointment. So I was offered an appointment at a nearby surgery for Saturday at 0900. This surgery used to be fantastic and Doctors would go to all lengths to help , however with 11 Doctors at the practice, no one seems bothered about patients these days. I’m not a complainer but felt so strongly about this , I felt I had to give my thoughts on todays fiasco.
Visited February 2023
Review titled Wychall Lane Surgery
Replied on 14 February 2023
Dear Patient, The practice is very sorry to hear that you have experienced issues when calling the practice. We always investigate issues raised by our patients and would therefore, ask if you would contact the Reception Manager to discuss further. Thank you Mrs A Hargun Practice Manager
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Review titled Awful phone service
Rated 1 star out of 5
by Clare Bennett - Posted on 17 February 2023
I'm cut off 50% of the time. I call at 8am and are 2 in line and get cut off when I become 1. The reception staff can be curt and rude. So even if I do get through I don't get the help I want
Visited February 2023
Review titled Wychall Lane Surgery
Replied on 02 March 2023
Dear Ms Bennett, Thank you for your feedback. I am sorry you have encountered difficulty with our service. The Reception Manager will call you to discuss your concerns further. Thank you Mrs Hargun Practice Manager
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Matthew Fox - Posted on 25 January 2023
You have to phone at 8 am or 2 pm to get an appointment. You are kept on hold for ages & can very rarely then an appointment. Really disappointing. You are made to feel like you are causing a fuss by asking to see a doctor.
Visited January 2023
Review titled Wychall Lane Surgery
Replied on 14 February 2023
Dear Patient, The practice is very sorry to hear that you have experienced issues when calling the practice for an appointment. We always investigate issues raised by our patients and would therefore, ask if you would contact the Reception Manager to discuss further. Thank you Mrs A Hargun Practice Manager
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Review titled Really friendly and helpful practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 December 2022
I have been helping my dad recently with various issues as he speaks limited English. The reception staff have been extremely helpful and friendly. The one doctor we have seen so far spent a lot of time going through my dad's conditions and she was excellent! I haven't had to book an appointment urgently, so can't comment on that aspect of the surgery that others seem to have trouble with. From my experience, I would really recommend the surgery.
Visited December 2022
Review titled Wychall Lane Surgery
Replied on 14 February 2023
Dear Patient, Thank you for the positive feedback. I will pass this on to our team at the next practice meeting. Mrs A Hargun Practice Manager