YARDLEY WOOD HEALTH CENTRE
401 Highfield Road, Yardley Wood, Birmingham, West Midlands, B14 4DUContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about YARDLEY WOOD HEALTH CENTRE.
Reviews
-
Review titled Good practice
Rated 4 stars out of 5
by Mubashira - Posted on 10 August 2024
During my last visit, Gp gave me very good advice regarding my problem. I'm satisfied with the care provided to me.
Visited August 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 10 August 2024
Dear Mubashira, Thank you for taking the time to review your experience. It's great to hear you were pleased with your appointment outcomes. Kind Regards Sophia Practice Manager
-
Review titled wrong
Rated 3 stars out of 5
by Joe Vexed - Posted on 08 August 2024
I visited the nurse for a health check up , the appointment was suppose to take half an hour. I was shocked to be called precisely on time. I was in and out of the room within I would say less than 10 minutes. Which is fine if you are called for a blood test, blood pressure and weight. No conversation took place and yet in the records the nurse has written down : 'advice given about weight management' and a comment: 'enjoys moderate exercise'. I wonder what the nurse does with the rest of the time left over, it is obvious she is inventing and paid to do that, the NHS constantly on strike and complaining , I guess that is in her case the way out, pretend the patient has been in the room the full 30 minutes and make up records . A disgrace . The nurse thinks we don't have the technology to investigate her deceitfulness, it is obvious. We might not be geniuses but you have given us the tool to follow our health and your lies. If you do not like your job, leave or write what really took place in your consultation room.
Visited August 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 08 August 2024
Dear Joe, Thank you for taking the time to review your experience. I am pleased to hear you were seen on time; however sorry to hear how you felt during and following your appointment. We make no attempt to deceive our patients and actively encourage patients to access their online record - so much so that we have led training sessions for patients to learn how to view their online record - we understand what a valuable tool prospective access is. Unfortunately, I am unable to trace the name 'Joe Vexed' on our system to ascertain who you saw, if you would like me to investigate this further for you, please do not hesitate to email your concerns to nhsbsolicb.receptionywhc@nhs.net Kind Regards Sophia Practice Manager
-
Review titled Great practice
Rated 5 stars out of 5
by Edyta J - Posted on 13 August 2024
All Doctors and receptionist are very helpful and kind. Anytime I have any issues you all finding solutions. We went to see doctor yesterday and he was very professional and helpful. Thank you all
Visited August 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 13 August 2024
Dear Edyta, Thank you so much for the 5 star rating and review of your recent experience. We try our absolute best to meet the expectations of our patients so love hearing your feedback. Many thanks again Sophia Practice Manager
-
Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 August 2024
I submitted a triage form after becoming worried about my son's cough. I was called within an hour by a triage doctor and had an appointment the same day. The doctor we saw was very thorough and kind, he offered me reassurance as a first time Mum. The staff here are always kind and always respond quickly, I've never had an issue getting an appointment particularly for my son. Thank you!
Visited August 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 05 August 2024
Dear Anonymous Thank you for the 5 star rating and your wonderfully kind review. I am so pleased you were seen so quickly with your son; and that our doctor reassured you. Thank you for your feedback regarding the ease of booking an appointment and our friendly staff - it really does mean to the world to us when we receive feedback such as yours. Kind Regards Sophia Practice Manager
-
Review titled Excellent consultation
Rated 5 stars out of 5
by Laura hopkins - Posted on 13 August 2024
Very quick appointment after booking and felt doctor was very thorough and glad he gave me antibiotics as it would appear he was right in thinking i may have had an infection
Visited August 2024
YARDLEY WOOD HEALTH CENTRE has not yet replied.
-
Review titled Ideal practice
Rated 5 stars out of 5
by Beryl Smith - Posted on 08 August 2024
Visited the surgery today for a health check with the nurse. Was very satisfied with the whole experience. Friendly, caring and professional.
Visited August 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 08 August 2024
Dear Beryl, Thank you for the 5 star rating and positive review of your experience. I'm so pleased to hear you enjoyed your interaction with our nurse. Kind Regards Sophia Practice Manager
-
Review titled Better than 12 months ago
Rated 3 stars out of 5
by Anonymous - Posted on 15 August 2024
Can get an appointment easily now, Much better than 12 months ago. In and out no waiting to be seen so would recommend
Visited August 2024
YARDLEY WOOD HEALTH CENTRE has not yet replied.
-
Review titled Great GP
Rated 5 stars out of 5
by Margaret Leach - Posted on 10 August 2024
I have had bad experiences with this practice to do with a specific GP. However apart from this person my experiences have been positive. I was most impressed by the GP on my most recent appointment. He took the time to listen and a responded knowledgeably and professionally. He gave me confidence in the treatment he advised and prescribed and I will most certainly wish to have appointments with him in the future.
Visited August 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 10 August 2024
Dear Margaret, Thank you for the 5 star rating and kind review. I am sorry to hear you have had a poor experience with one of our GP's, however very pleased to read you had a positive experience with the clinician you recently saw. We look forward to supporting you with your health needs. Kind Regards Sophia Practice Manager
-
Review titled Great GP
Rated 5 stars out of 5
by Anonymous - Posted on 20 July 2024
I was a little frustrated when my appointment was moved without contact other than a confirmation text; admin staff were a bit curt with me when I queried it. Dr T was as professional as always. He listens and explains things, and I feel like he sees the bigger picture. He is kind and patient. Thank you!
Visited July 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 21 July 2024
Dear Anonymous, Thank you for the 5 star rating and review. I'm sorry that you felt disappointed with the way in which your appointment was re-arranged but very glad you enjoyed your interaction with Dr T. He really is an amazing GP who is popular with patients and staff - I'll be sure to share this review with him. Kind Regards Sophia Practice Manager
-
Review titled Exceptional Service
Rated 5 stars out of 5
by RosM - Posted on 18 July 2024
I contacted the surgery via the website. I was amazed to be contacted and offered an appointment for later that day. I saw Dr L who was brilliant. He listened to my concerns, was very thorough and prescribed medication that was most needed! Yardley Wood continues to provide excellent service. Thank you.
Visited July 2024
Review titled YARDLEY WOOD HEALTH CENTRE
Replied on 18 July 2024
Dear RosM, Thank you for your kind words and 5 star rating; I'm so pleased the process to book an appointment was easy, and I'm so pleased your appointment with one of our GP's went so well. We look forward to continuing to support you with your health. Kind Regards Sophia Practice Manager